BMW of Tucson

Katelyn is always great at keeping me updated on my car progress when is there for maintenance and repairs Also on any advising on our repair to do list. Since now my 750 is over 10 years old. Thank you progress when is there for maintenance and repairs Also on any advising on our repair to do list. Since now my 750 is over 10 years old. Thank you More

I had a recall performed at this dealership. Tyson was my rep very informative and curious also like they show my video of a couple items wrong with my car and needed to get fixed. Tyson was my rep very informative and curious also like they show my video of a couple items wrong with my car and needed to get fixed. More

Excellent communication, friendly service and transparent. I drove from out of town and the process was quick and professional. transparent. I drove from out of town and the process was quick and professional. More

ALWAYS GREAT CUSTOMER SERVICE! I think when one brings a vehicle for service with issues -one is very anxious as to the issues - the SERVICE STAFF is always thoughtful and knowled I think when one brings a vehicle for service with issues -one is very anxious as to the issues - the SERVICE STAFF is always thoughtful and knowledgeable with the customers need as the priority. I can say without a doubt as the customer- I always leave knowing all my concerns were handled and once again- I have a fine working BMW. More

I've never owned a BMW previously. I recently needed my 2022 X5 hybrid to be serviced for the first time. The 12V battery appeared to completely discharge, leaving me stranded in I recently needed my 2022 X5 hybrid to be serviced for the first time. The 12V battery appeared to completely discharge, leaving me stranded in a neighborhood cul-de-sac at 8 a.m. on a Saturday morning (New Year's eve day). I called the service department, left a message, and within 3 minutes I received a return call from Barb, the service manager, who immediately arranged for my vehicle to be towed by Bronco Towing, the dealership's roadside assistance partner. Bronco contacted me two minutes later to confirm arrangements. Thirty minutes later, my vehicle was on its way to the dealership and by mid-afternoon on Monday, my vehicle was fixed and ready for pick-up at no charge. To be candid, I was shocked by the efficiency and professionalism during the holiday weekend--it was on par with the Mayo Clinic, one of the best healthcare providers in the US! More

The gal that helped me was AWESOME! !! She got me in and got me out in a timely manner, was pleasant and professional. 1/3 BMW X3 Susan Cavender !! She got me in and got me out in a timely manner, was pleasant and professional. 1/3 BMW X3 Susan Cavender More

Customer service is professional, personal and well informed about BMW vehicles. I can easily arrange my service and repair needs. Ryan Lange makes me feel welcome and sincerely interested in maintaini informed about BMW vehicles. I can easily arrange my service and repair needs. Ryan Lange makes me feel welcome and sincerely interested in maintaining my vehicle. Time spent is reasonable and pleasant. More

The staff was very helpful. The one member that stood out from the group was Barbara the Service Mgr. Her leadership reflected how her team engaged me, then she took it one ste The one member that stood out from the group was Barbara the Service Mgr. Her leadership reflected how her team engaged me, then she took it one step further to make sure I all my questions where answered. Thank you service team of Tucson for great service. 😊 More

Excellent service; professional personnel. They promptly ordered the new tires I needed and installed them on the car within day of receipt of the new tires. People were courteous and professi They promptly ordered the new tires I needed and installed them on the car within day of receipt of the new tires. People were courteous and professional. More

Excellent customer service. Timely manner and they were very knowledgeable and professional. I will be returning if needed, no question. Timely manner and they were very knowledgeable and professional. I will be returning if needed, no question. More