BMW of Tucson

The service representative was helpful and maintained good communication throughout the days that my car was there. The loaner car was fabulous. However, my plug-in hybrid was never charged even though t good communication throughout the days that my car was there. The loaner car was fabulous. However, my plug-in hybrid was never charged even though the car was there several days. Also, I was concerned that the charger (both at my home and away) didn't always connect and charge. According to my MyBMW app the car was plugged in once and the conclusion was "problem could not be duplicated" even though I stated that it only happens occasionally. Seems like dodging rather than assessing. More

Wes, my service advisor was terrific. He was professional, knowledgeable and helpful. The repairs made the car handle and perform like new. Thank you. He was professional, knowledgeable and helpful. The repairs made the car handle and perform like new. Thank you. More

Competent, friendly, trustworthy, easy to work with, car is ready when promised and it is safe to recommend this dealership to friends is ready when promised and it is safe to recommend this dealership to friends More

Henry was very helpful, as usual. Very efficient, knowledgeable and very eager to help and please. He is an asset to BMW Tucson. Very efficient, knowledgeable and very eager to help and please. He is an asset to BMW Tucson. More

The staff and Henry does a great job of explaining everything in detail. Plus he is always in a great mood and very helpful. I know when I have an appointment it’s going to be as pleasant as can be. everything in detail. Plus he is always in a great mood and very helpful. I know when I have an appointment it’s going to be as pleasant as can be. More

Jake my service advisor was very helpful and knowledgeable. I think Jake deserves a raise. knowledgeable. I think Jake deserves a raise. More

You need more employees like jake who went out of his way to make sure we were taken care of out and inside of the dealership..very happy with the service jake has provided for the dealership to make sure we were taken care of out and inside of the dealership..very happy with the service jake has provided for the dealership More

Jake always provides outstanding customer service. Always keeps me up to date on the status of my vehicle. Always keeps me up to date on the status of my vehicle. More

Always a pleasure to visit BMW of Tucson. Friendly, professional team that really looks after you. Friendly, professional team that really looks after you. More

Terrible service, we usually work with Henry but he wasn’t there nether was Rayn the service manager. Everyone else has horrible customer service there. We service our m5 and x3 there and we just had a wasn’t there nether was Rayn the service manager. Everyone else has horrible customer service there. We service our m5 and x3 there and we just had a blow out today, on our m5 and made it to the dealership but they told me that i have to wait 3 days for my car to get look at until Henry comes back. That is unacceptable. So I went to discount tires across the road and got 4 new tires. Michelin pilot all season 4. I have given that dealership multiple chances but the service somehow always disappoints us. I will not be buying a car for that dealership as I had planned in 2025, I’ll be going to Chapman bmw in chandler. Henry is great and it’s not his fault. It’s poor leadership and the other service advisor who are not willing to help anyone else if it isn’t there appointment, they just look the other way without acknowledging you. That’s the reason I never worked with them to begin with. I own 3 BMWs and my family and friends have even more and I’ll be sharing this experience with them. More