BMW of Tucson

Our experience with BMW Tucson was a 10 out of 10 star rating. Rachel our sales executive is certainly one of the best in the business. Experienced, knowledgeable, attentive to client concerns are just a rating. Rachel our sales executive is certainly one of the best in the business. Experienced, knowledgeable, attentive to client concerns are just a few of her talents. Ordering and receiving our 540 ims has been just great. More

Excellent service experience. My advisor, Jayme Larson, was outstanding. She's knowledgeable, personable, helpful, and found ways to keep my BMW in great shape and save me money. My advisor, Jayme Larson, was outstanding. She's knowledgeable, personable, helpful, and found ways to keep my BMW in great shape and save me money. More

Overall experience was great. Once we knew what vehicle we liked the process was seamlessly done. We are still waiting on the second key fob that the previous owner had the key. W Once we knew what vehicle we liked the process was seamlessly done. We are still waiting on the second key fob that the previous owner had the key. We were told they dropped it off at the dealership it no one seems to know where it maybe. This is the only thing I am really disappointed about. A extra key is very expensive and not wanting to spend extra when we traded in our vehicle we made sure both sets were there More

My service adviser, Tyson Kessler, was exceptional. He was personable, knowledgeable and helpful. It was a pleasure doing business with him. He was personable, knowledgeable and helpful. It was a pleasure doing business with him. More

Very customer service oriented and professional in every aspect. I always look forward to servicing my BMW here. aspect. I always look forward to servicing my BMW here. More

My loaner car was ready to go and the service that was completed was thorough and even included the key fob batteries. completed was thorough and even included the key fob batteries. More

Everyone at BMW Tucson was courteous, helpful and thorough! I would definitely recommend them to friends. There was no high pressure to buy a car but they were there to help me make a decision that thorough! I would definitely recommend them to friends. There was no high pressure to buy a car but they were there to help me make a decision that was best for me. More

I absolutely love how I was treated by the employees at this dealership!! Lloyd was exceptional with his knowledge of all the cars I test drove or asked about, he went above & beyond in helping me to deci this dealership!! Lloyd was exceptional with his knowledge of all the cars I test drove or asked about, he went above & beyond in helping me to decide on my vehicle. Service Dept was amazing getting my clear coat on even without an appointment. Highly recommend this dealership. More

Service was great. Everyone was very courteous and professional. Especially liked the video my mechanic made of the underside of my car explaining details etc. Did n Everyone was very courteous and professional. Especially liked the video my mechanic made of the underside of my car explaining details etc. Did not like off site service scheduling. I asked for a loaner vehicle but they said I didn't need one due to my service would only take about an hour and a half. When I arrived my service advisor said it could take 2-3 hrs. I was not prepared to wait that long. At that point I had no other choice but to wait. Service was completed in 2 and half. The service scheduling was misinformed. More

I arrived 10 minutes early, however my service advisor still hadn't talked to me 10 minutes after my appointment time. So, I engaged another service advisor. She got me going and then my advisor came to still hadn't talked to me 10 minutes after my appointment time. So, I engaged another service advisor. She got me going and then my advisor came to get me started. She also apologized for her delay. I learned that I should contact a service advisor directly as the main line can end up in an endless personless loop. I also finally got my tires rotated. I have owned 2 X1s and neither one of them ever had the tires rotated. There seemed to be a disagreement as to whether this was needed. So, what started out as a negative service experience, ended up being more positive and I learned what I need going forward. More