BMW of Tucson

The service was excellent. The staff was courtesy and the work was done on time. Jessica was fantastic to work with and even found some rebates for the work done to reduce th The staff was courtesy and the work was done on time. Jessica was fantastic to work with and even found some rebates for the work done to reduce the price. More

My customer service experience was exceptional, as Ryan kept me updated throughout the entire process. I had a question about the car, he didn’t hesitate to present me with a couple options. My car was rea kept me updated throughout the entire process. I had a question about the car, he didn’t hesitate to present me with a couple options. My car was ready on time, cleaner inside and outside then when I dropped it off. Ryan Lange is a Professional, he is that one in ten member of a Team that has the inherent talent to lead, when promoted he will be a great Service Manager. More

Exceeded my expectations. Went for a recall and they found I needed more service. I agreed and they completed it that day! Went for a recall and they found I needed more service. I agreed and they completed it that day! More

Jayme was great. Everything was completed on time and at the price quoted prior to the work being done. Everything was completed on time and at the price quoted prior to the work being done. More

They took us in right away because we were from out of town and fixed my car and got us back on the road home! Wonderful people😋 town and fixed my car and got us back on the road home! Wonderful people😋 More

The Team at BMW of Tucson is the BEST! They have exceptional people at every level and department. They are all very professional and great at their jobs. The knowledge of our sales perso They have exceptional people at every level and department. They are all very professional and great at their jobs. The knowledge of our sales person Anthony Powers was amazing! They truly strive to service their clients in every way possible. We are very happy client! More

Installed new battery in short period of time. Jessica was great to work with and expedited the service. Jessica was great to work with and expedited the service. More

We have been very impressed with this dealership, both their sales department and service department. The dealership truly focuses on and displays GREAT CUSTOMER SERVICE. Due to this fact, we truly trust their sales department and service department. The dealership truly focuses on and displays GREAT CUSTOMER SERVICE. Due to this fact, we truly trust their recommendations for subsequent service needs, More

Oil change done on time and got free loaner car too. I once had a flat tire and they worked me into service and mounted it. I once had a flat tire and they worked me into service and mounted it. More

I’m active duty military and bought a brand new BMW X3 when I was stationed in Germany. The sticker price was close to 72k everything was included to include a maintenance contract. Upon arriving to the s when I was stationed in Germany. The sticker price was close to 72k everything was included to include a maintenance contract. Upon arriving to the states with the vehicle I schedule my first oil change and was misinformed by the rep that it would be 300-400 for oil change and tire rotation. I then decided that it was better to not drive the 2 hours to pay that amount and just pay it locally here in Sierra Vista. Come to find out the representative should’ve told me that the first service should’ve been free because it was included in the cost of my vehicle for the first 30k miles. I was misinformed and explained that to the service advisor, at first they said they’d make it right and see if they can offer me a one time reimbursement due to the miscommunication on their part. Then a week later they start asking for call logs which I provide. Then I get an email saying that they can no longer do the trace and that I was pretty much out of luck in getting anything back. Oops their bad, looks like a few hundred bucks will cost them years of business. I would personally avoid them as a service location, they are not military friendly. It’s less about the money and more about the principle. A 72k BMW and they’re not wanting to make things right over a couple hundred bucks. I also have a Lexus and they would never pull this kind of nonsense with me. More