BMW of Tucson

Purchased a used car from this dealership and had a poor experience. Not likely to use them again. Title and registration paperwork was done wrong, causing an extra trip and fees at the MVD. Car only had experience. Not likely to use them again. Title and registration paperwork was done wrong, causing an extra trip and fees at the MVD. Car only had one key, so salesperson offered to sell us a new 2nd key for $275. When we picked it up, we were handed a reprogrammed "used" key with cosmetic damage. The dealership used the wrong weight oil when prepping the car for resale after it was traded in. I noticed it on the service write-up and had to prove to them that it was wrong per the manufacture's specifications. Interestingly, improper fluids is listed on their limited warranty as criteria for denial of the warranty. Ultimately, they fixed the issue by changing the oil for free. However, they lost the splash guard during the service and then told me it was never there to begin with. Not true! I verified it was there when I purchased the car. More

The courtesy and respect that I have been shown is greatly appreciated. I get timely service that works for my schedule. greatly appreciated. I get timely service that works for my schedule. More

My only complaint is the long wait when a customer has to wait for their car to be worked on. I live 45 min away and so choose to wait but maybe next time I will take advantage of the loaner car while my ca wait for their car to be worked on. I live 45 min away and so choose to wait but maybe next time I will take advantage of the loaner car while my car is in the shop. Or maybe it will help to schedule the appt. early in the morning. More

The service here was amazing, Juan Carlos was great and I would not only recommend them but I would go back would not only recommend them but I would go back More

Excellent service as usual. Getting service at a BMW dealership is pricey — parts mainly — but the people a professional and I don't have to worry about the work being done cor Getting service at a BMW dealership is pricey — parts mainly — but the people a professional and I don't have to worry about the work being done correctly. More

Ryan provided excellent customer service - I was up to date on the progress of my car's service at all times. The showroom and facility were immaculate.!! Ryan is very knowledgeable about my vehicle a date on the progress of my car's service at all times. The showroom and facility were immaculate.!! Ryan is very knowledgeable about my vehicle and the service needs to ensure my BMW performs when I need it. More

Katelyn was very Professional. there was a delay in getting my car serviced and she kept me informed. Best service rep I’ve ever worked with. there was a delay in getting my car serviced and she kept me informed. Best service rep I’ve ever worked with. More

Professional, caring, understand what I am looking for in a car, long term relationship. Great service manager and salesperson a car, long term relationship. Great service manager and salesperson More

Had an issue with my 7 Series fuel system, Jessica Lowe was my service provider when I arrived. She was very help full had my fuel pump replaced and also the high pressure fuel pump under warranty. Thank y was my service provider when I arrived. She was very help full had my fuel pump replaced and also the high pressure fuel pump under warranty. Thank you ! More

Katelyn is amazing. She’s available, reliable and helpful. She always finds a solution to my needs. She’s available, reliable and helpful. She always finds a solution to my needs. More