BMW of Tucson

Very nice service, professional, and quick repair, I am really appreciate for the help! Reasonable price. really appreciate for the help! Reasonable price. More

Everyone was very friendly and helpful. Rachel was great at explaining everything about the vehicles. She knew exactly what we wanted. Rachel was great at explaining everything about the vehicles. She knew exactly what we wanted. More

Jayme,was very helpful about the issue. The appointment was on time.She explained every detail about the problem. The appointment was on time.She explained every detail about the problem. More

I always received a delayed response to my questions. In the end, I got charged a higher price than what I was told at the very beginning. In the end, I got charged a higher price than what I was told at the very beginning. More

Ryan is a top-notch service manager very impressed with the way he handled my difficult situation highly recommend. I do think wheel check should be included in the regular diagnostic check, but turns the way he handled my difficult situation highly recommend. I do think wheel check should be included in the regular diagnostic check, but turns out it’s visual inspection only. If you want a hand on inspection, ask for a used vehicle pre-buy diagnostic that’s more expensive, but so much worth it. I almost lost the wheel driving down the road because the regular diag didn’t inspect the wheels during my initial visit. Loaner vehicles are very clean and convenient for extended repairs. Everyone in the service department is super nice, although at times difficult to get a hold of on the phone. If I could make one suggestion, that is to create an app or web portal that shows you the status of your repair and updates, including previous history, and all the documents instead of having that information texted to you and then disappear forever. Keep up the good work! :) More

Always a great service experience. Jessica Towe is friendly, professional, and accurate. I appreciate the service techs as well, especially the overview video they send us after inspec Jessica Towe is friendly, professional, and accurate. I appreciate the service techs as well, especially the overview video they send us after inspecting the car. More

Work was done to our satisfaction. We had questions about setting up the program in our car for low cost charging and Jayme was very helpful with that. We appreciated the coffee, wat We had questions about setting up the program in our car for low cost charging and Jayme was very helpful with that. We appreciated the coffee, water and ice cream bars while we waited for out car. More

Nicely set up, clean. Availability of water & coffee was appreciated. Being told how much time the appointment would take would have been appreciated to allow me to plan b Availability of water & coffee was appreciated. Being told how much time the appointment would take would have been appreciated to allow me to plan better. More

Once again BMW of Tucson did a great job, kept me up to date and had my car ready on time. Everyone I have had dealings with from sales to service has been great. I have purchased many new vehicles over date and had my car ready on time. Everyone I have had dealings with from sales to service has been great. I have purchased many new vehicles over the last 50 plus years and this dealership has excellent customer service. More

BMW Tucson and Tyson were very helpful and accommodating to me, and my car is running great now! to me, and my car is running great now! More