BMW of Tucson

I am very happy to write this review. I have been buying BMWs from BMW Tucson for decades. The response by you and particular our most amazing service provider, has been nothing short of I have been buying BMWs from BMW Tucson for decades. The response by you and particular our most amazing service provider, has been nothing short of fantastic. Our car was in need of new batteries and it was determined that those parts would be covered by our warranty. Which they were. We cannot express in words how pleased we are with the service and the follow up by our service advisor, Jayme. Our experience simply could not have been better. This experience underscores why I am a Loyal customer to BMWUSA and to this specific dealer. Simply the best, bar none. Thank you so much and a special thanks to Jayme! More

Was given precise details of what the service was going to be - as well as provided an option for a promotion that I gladly accepted. to be - as well as provided an option for a promotion that I gladly accepted. More

Jessica reviewed items that needed to be addressed for this service and quoted pricing. Nothing hidden! When i picked up the car, the exact work had been completed, for the exact price. No other work was this service and quoted pricing. Nothing hidden! When i picked up the car, the exact work had been completed, for the exact price. No other work was needed. I am completely delighted by this service, which keeps my car safe on the road. More

Personal service helped me anticipate the time and cost. Jayme made sure to follow up. Jayme made sure to follow up. More

It is smaller than some of the large dealerships I was used to living in Chicago area, but it has very good staff that listens to the customers and their needs. Juan Parra exemplifies these attributes, w used to living in Chicago area, but it has very good staff that listens to the customers and their needs. Juan Parra exemplifies these attributes, with his patience and empathy. He is thorough in covering all the salient details and providing relevant advice when making a new purchase. I had booked i7 first and had wanted to buy it in 2022, but the cost was higher than I thought and was more of a car than I wanted. Instead, we settled to the new i5 2024 model, and he helped through our decision making. Trading in my old BMW X3 was a bit difficult process at Autonation. However, Juan stood by me and helped achieve the objectives smoothly. Thanks to him, I bought the car instead of walking away from the deal, frustrated. He has followed up after the sale to make driving i5 a great experience. I wish that every dealership has a Juan Parra to care for the customers and make them happy. More

I highly recommend this place. My only suggestion is they need to update the online calendar scheduler, which is showing as the working day on Thanksgiving day even though they are My only suggestion is they need to update the online calendar scheduler, which is showing as the working day on Thanksgiving day even though they are closed that day.  More

Just had my car serviced there, the employees are all very helpful and courteous, the waiting area is clean and comfortable. I particularly liked the video of the work they were doing to my car. If yo very helpful and courteous, the waiting area is clean and comfortable. I particularly liked the video of the work they were doing to my car. If you own a bMW this is the place to have it serviced. More

Isaiah Ramirez was very attentive and did an outstanding job as our salesman! I highly recommend him for your next car! job as our salesman! I highly recommend him for your next car! More

Great experience, Professional, the transaction went very straightforward without a glitch. Highly recommend (delivery date be confirmed before finalizing contract) Nuisance outside the sales arena. straightforward without a glitch. Highly recommend (delivery date be confirmed before finalizing contract) Nuisance outside the sales arena. More

My experience was wonderful! The staff are very friendly and efficient. When I called for service, they scheduled me for the next day. The staff are very friendly and efficient. When I called for service, they scheduled me for the next day. More