BMW of The Woodlands

The employees of the dealership were pleasant & hospitable... The trade in negotiations were inherently adversarial but overall civil... Easy access to dealership... hospitable... The trade in negotiations were inherently adversarial but overall civil... Easy access to dealership... More

Team Honza - Service team and overall experience is excellent! Always a pleasure to service our cars here. excellent! Always a pleasure to service our cars here. More

The buying process with Jake in sales was very good but follow up on issues was poor. The "Genius" program is terrible. After 2 genius no shows at appointments the 3rd try was not impressive. The "Genius" follow up on issues was poor. The "Genius" program is terrible. After 2 genius no shows at appointments the 3rd try was not impressive. The "Genius" wasn't one and could not answer all of our questions (nor did she volunteer to research & get back with answers). The service writer, Doug, was excellent. He scheduled our service promptly and addressed issues thoroughly. The problem is when you drop off your car for a scheduled service appointment, you are told it could take 3 days to look at the problem. Sales confirmed this and offered a loaner car but never followed thru. However, the service writer bird dogged our work and got the car back to us that day. Thank you Doug. More

Great customer service in the Woodlands location. Douglas was our service advisor and he was great to work with. He was very patient and understanding of our situation. We needed quick service. They Douglas was our service advisor and he was great to work with. He was very patient and understanding of our situation. We needed quick service. They went above and beyond for us. My daughter also had a great time in the showroom. Thanks guys! More

The service department takes great care of our car and are very welcoming, specially Jason Roy are very welcoming, specially Jason Roy More

The service and sales team are always very friendly and ready to serve, they always meet my expectations ready to serve, they always meet my expectations More

The service department person, MrRobert Jenkins, , was very earnest in getting my service for the BMW done today and the use of the rental car was an added benefit because the service required more than j very earnest in getting my service for the BMW done today and the use of the rental car was an added benefit because the service required more than just a few minutes! All of the staff were very helpful. More

Service area nice clean and accommodating service representative was accommodating and kept us abreast of our vehicle representative was accommodating and kept us abreast of our vehicle More

Got a good car but it was a little bit painful of a process. Communications were not timely and information is incomplete. For example, I still don't have the sales documents for the car, despite havi process. Communications were not timely and information is incomplete. For example, I still don't have the sales documents for the car, despite having bought the car 1 month ago and asking several times for them. More

Salesman Tyler T was great. Made everything easy. Finance dept was slower than expected. Overall pleased. Made everything easy. Finance dept was slower than expected. Overall pleased. More