BMW of The Woodlands

Things went awry with our loan deal, done by the dealership. We never got the finance papers until today ( 5 days after purchase) and we requested the docs several times!! We specifically said we wo dealership. We never got the finance papers until today ( 5 days after purchase) and we requested the docs several times!! We specifically said we would NOT join a CU for a deal, and yet today we were told to call Lender to become a credit union member!! We won’t be doing that. Also, we purchased this vehicle with a cracked windshield because we were told it would be ordered and replaced ASAP, but still waiting on that too. The only reason we gave you 2 stars is the vehicle was cleaned for us and tank was full. More

Brandon is a star and walked me through the whole warranty process and was updating me on a daily basis. A BIG THANK YOU! warranty process and was updating me on a daily basis. A BIG THANK YOU! More

BMW of the woodlands is always welcoming and helpful. My experience in the service department was very good thanks to Quiowa "Q" Chambers and her assistance in making everything happen! She is the BEST My experience in the service department was very good thanks to Quiowa "Q" Chambers and her assistance in making everything happen! She is the BEST and gives the absolute best customer service, as well! I have no hesitation about going there for service. More

I am treated so well by this dealership. The service is efficient and exceptional, and most importantly they get it done right the first time. I very much appreciate the special service! The service is efficient and exceptional, and most importantly they get it done right the first time. I very much appreciate the special service! More

One of the better dealerships I’ve been to. Everyone is extremely helpful and courteous. Dropped my car off and received it back when I was told to expect it. All questions and concerns were an Everyone is extremely helpful and courteous. Dropped my car off and received it back when I was told to expect it. All questions and concerns were answered and handled accordingly. I will not being going to any other dealer. BMW Woodlands is my preferred dealer. More

The best service you can get in Houston. Awesome customer service. I definitely coming back for my normal services. Awesome customer service. I definitely coming back for my normal services. More

Very disappointed. .. picked up I4 ... was told by the salesman Mathias Vasquez that "no signal no coverage at dealership due to recent storms and power outage" / comp .. picked up I4 ... was told by the salesman Mathias Vasquez that "no signal no coverage at dealership due to recent storms and power outage" / completely false, they were aware of the problem. Impossible to connect to the car / to get any telematics / data. Went back to service.. lost 1 day ... no result. Now vehicle is in BMW Cl Lake service... no idea about problem/solution. Be aware , do not listen to pressure sale unreal story... The vehicle is still in BMW Clear Lake service after 1 week ... hope to have it back soon... More

Upon your arrival they are quick and efficient addressing your reason for coming to them. your reason for coming to them. More

Service team is prompt to help me when I arrived. They were friendly and communicative throughout the morning. They were friendly and communicative throughout the morning. More

My service advisor kept me apprised of the work progress and my service technician emailed me a movie showing what he did. The technician then came out to tell me in person how things went! and my service technician emailed me a movie showing what he did. The technician then came out to tell me in person how things went! More