BMW of The Woodlands

My outstanding rating is purely based on the car servicing experiences at this dealership. The service manager (jason) is an excellent professional and does an outstanding job to address the issues! servicing experiences at this dealership. The service manager (jason) is an excellent professional and does an outstanding job to address the issues! He is very thorough in his approach, which makes a customer life easier! More

Clean facility. Pleasant people. Easy to deal with. But need more staff to handle the business. Pleasant people. Easy to deal with. But need more staff to handle the business. More

The dealership is very clean, everyone is helpful. Our salesman Joseph went above board to help set up our phones and explained in detail how everything worked. This is what customer service should be Our salesman Joseph went above board to help set up our phones and explained in detail how everything worked. This is what customer service should be like. I was so impressed I went back and bought a second X5, this time it was a M501. More

$75K vehicle had a defect that this dealership attempted to fix, but did not. Now the solution is to glue or screw the trim piece on.. what a joke to fix, but did not. Now the solution is to glue or screw the trim piece on.. what a joke More

Had a horrible experience with the service department. Asked to speak to the General Manager but that never happened. Simply when in because I had a screw in my tire. Waited over 3 hours. Very poor custom Asked to speak to the General Manager but that never happened. Simply when in because I had a screw in my tire. Waited over 3 hours. Very poor customer satisfaction. More

The best and service department is excellent top notch great service responsive and always on top of details great service responsive and always on top of details More

Thanks BMW at The Woodlands (TX), our experience in our first visit there last December 29th was so magnificent that we got our new convertible 430i. This is a great car and we are enjoying it. Thanks to first visit there last December 29th was so magnificent that we got our new convertible 430i. This is a great car and we are enjoying it. Thanks to Mazen Mhaid for the great attention and patient to answer our questions.in a relax and friendly environment. Happy 2023 for All BMW Team. Greetings. Jesus Cáñas , Houston More

No communication, waited all day then went to pick up without knowing if it was done. Got an oil change and spark plugs but also asked for an estimate on something electrical. There was nothing prepared without knowing if it was done. Got an oil change and spark plugs but also asked for an estimate on something electrical. There was nothing prepared for the requested estimate but they did present me with a “recommended” list of items to be done totaling over $10k. I have no faith in that estimate based upon the lack of attention to why i was actually there and the fact that i had just been into another bmw dealership roughly 6k miles earlier for an oil change and full inspection. Beware. More

Service advisor was very knowledgeable, professional and helpful. Showroom and service bays wrre neat and clean helpful. Showroom and service bays wrre neat and clean More

Vehicle issue resolved. Jason took charge and provided me with a loaner until my BMW was fixed.. Driving from galveston to service at the woodlands ... i expect great servic Jason took charge and provided me with a loaner until my BMW was fixed.. Driving from galveston to service at the woodlands ... i expect great service and i got it.. Each and every time.. Car number 6... thank you jason and hanza .. And the mechanics.. More