BMW of The Woodlands

Overall the experience was very good. The representative we originally worked with gave us some misleading information on equipment and timing of the delivery of our new car. Once we st The representative we originally worked with gave us some misleading information on equipment and timing of the delivery of our new car. Once we started working with Reshail, he stepped up to answer our questions, address our concerns and worked with management to speed the delivery of our car and to get us the best pricing. We were very pleased with the responsiveness and service he and the management team gave us. More

I’m very pleased with this dealership and customer service that I would recommend them to family and friends. They did everything for me on my 2014 they made it look brand new excellent dealership I e service that I would recommend them to family and friends. They did everything for me on my 2014 they made it look brand new excellent dealership I evil was please what the funniest people keep up the good work BMW in the Woodlands. Thank you very much. More

Have friendly salesman ,I would recommend a friend, It was clean Max got the deal done like he said ... was clean Max got the deal done like he said ... More

I wish the interest rate was not as high, but overall I like my car bedsides the minor fender benders its missing. Mr Vasquez was kind and relatable. Thank you Mike! like my car bedsides the minor fender benders its missing. Mr Vasquez was kind and relatable. Thank you Mike! More

Friendly, gets me right on in, sometimes there’s a wait. I also get reminders which I like. I also get reminders which I like. More

Awesome dealership, they took care of all My needs. Highly recommend visiting them when looking for a new/used car. Highly recommend visiting them when looking for a new/used car. More

We have never used this dealership for service but as we were driving down from Colorado the service warning came on. This was the closest dealership to where we were staying. The service technician was n were driving down from Colorado the service warning came on. This was the closest dealership to where we were staying. The service technician was not rude but for sure not friendly. I had a 7am appointment and waited for at least 30 minutes before the technician was ready to hep us. The service light is still on after picking the car up so I’m not totally sure if the service was actually carried out. My husband purchased a 2023 BMW X5 from this dealership but will be going somewhere else for his service. I would not recommend this service department to anybody. More

Everything was great until we took delivery of the vehicle. It had a crack on the windshield and paint scuffs on the rear fender. The dealer at BMW of Woodlands did fix the windshield but the paint jo vehicle. It had a crack on the windshield and paint scuffs on the rear fender. The dealer at BMW of Woodlands did fix the windshield but the paint job on the rear fender was really unprofessional. The paint job was not to par to the BMW service and legacy. It looked like it was done by amateurs. I expected more. More

The best service we’ve had since the pandemic started… glad the dealership is back. Our service advisor was prompt, efficient, and knowledgeable. The shuttle was available for the local area (both ways glad the dealership is back. Our service advisor was prompt, efficient, and knowledgeable. The shuttle was available for the local area (both ways this time). They texted us when the car was ready, including a video showing the finished work. More

Excellent Experience! ! Our salesman was knowledgeable, patient and very helpful. He made us very comfortable and made sure we enjoyed the process. This dealership is wel ! Our salesman was knowledgeable, patient and very helpful. He made us very comfortable and made sure we enjoyed the process. This dealership is well organized and their management is top notch. If you are looking for a BMW and want great service, definitely go to BMW of The Woodlands. More