BMW of The Woodlands

Mr. Lux was very polite and motivated. Very clear and professional, his explanation allow us to make a quick and right decision in acquiring a X1 SUV. The process was smooth in regards the paper work. V professional, his explanation allow us to make a quick and right decision in acquiring a X1 SUV. The process was smooth in regards the paper work. Very happy with my new car. More

I stopped by at this dealership almost at closing time to buy a Ceritfied Pre-Owned. Mr. Lee Avera was assigned to me as the sales Associate. Mr. Lee was rude enough to let us leave in 10 mins saying he cal buy a Ceritfied Pre-Owned. Mr. Lee Avera was assigned to me as the sales Associate. Mr. Lee was rude enough to let us leave in 10 mins saying he call us back. Next week, he calls me and gives me couple of Lease Offers which i wasnt interested in. Browsing autonation.com (By the way, this dealership is owned by Autonation), i found multiple listings on 2013 BMW 328i. Upon asking him, he confirms the car is available with all the features mentioned in the ad. We buy the car (which turns out to be the loaner car) next week. Just before even leaving the dealership, we found multiple issues 1) The A/C blower makes a terrible noise 2) No USB (quite opposite to what was in the advertisement) Upon asking Mr. Lee about those issues, he says A/C can be fixed since it is under warranty. For the USB however, he says "There is a Car Toys next door who can install it for you for an additional charge" (Seriously???!!!, im at a BMW dealership, paid over 40 grand for a car and he suggests me to go at Car toys????. He should be ashamed of himself) I ignored these things and left the dealership after spending 6 hours to get the paperwork completed. Upon driving the car and reaching home and going through the features, we find that Bluetooth hasnt been installed. (Which again was supposed to be part of the deal we made as per the advertisement.) Calling Mr. Lee he asks me to return the car and hung up on me asking me to look for a car elsewhere. Is this the kind of professionalism you expect from a dealership? Managers refused to even come to talk to me about this and instead took away the keys and refunded the money. Beware buyers, they will do anything to sell you a car. The service after the sale is the worst. Do yourself a favor and buy a car at Car Max who would at least be honest with you. Not only will I not EVER purchase a vehicle from your dealership, I will be sure to tell others how I was treated and I will be sure to share the ridiculous statements made to me by someone who was not qualified to sell cheese burgers much less a premium car. Pathetic, Unprofessional, dishonest More

My husband and I have bought 5 cars from Dennis warren ! Each and every time he has provided excellent customer service and this time Was no different ! We ordered a car and it was delivered beforninexpec Each and every time he has provided excellent customer service and this time Was no different ! We ordered a car and it was delivered beforninexpected it . Dennis took great care of me and made sure the process went quickly and smoothly . I will be back in 3 years to deal wothndennis warren! More

The BMW dealership at Woodlands is truly an exceptional dealership. They really know the true meaning of customer satisfaction. I had a wonderful experience with my purchase of 2013 3-series sedan. From te dealership. They really know the true meaning of customer satisfaction. I had a wonderful experience with my purchase of 2013 3-series sedan. From test drive to signing the final paperwork everything went smoothly. During the entire process all my concerns and issues were addressed sincerely and to the best of my satisfaction. I would like to recognize Scott U. (GM), Vicky M., Mark H., and Mike A. (Sales) who went above and beyond in making sure that I am happy and satisfied at every stage in the entire buying process. I have been to a few dealerships for my BMW purchase and BMW at Woodlands is by far the best dealership in customer satisfaction. Victoria Smario had done an exemplary job in leading the sales process. She is very courteous and knowledgable on the vehicle I was purchasing. During delivery she kindly programmed and explained many features in the vehicle that would otherwise take me some time to understand and do it myself. Not only that, she called me a few times after the purchase to make sure everything is fine and I am happy with the vehicle. I have not seen too many sales people with such characteristics. Usually after the purchase they don't entertain the customer. BMW at Woodlands dealership is state of the art facility with all the amenities to make you feel comfortable. More

The salesman at BMW The Woodlands was outstanding. He was so easy to work with, and I never felt over pressured. I've had plenty of car purchasing experiences, and this was my best so far. was so easy to work with, and I never felt over pressured. I've had plenty of car purchasing experiences, and this was my best so far. More

This was my first BMW and the experience was great. The salesman Jim Lemoine was very friendly and honest. His southern hospitality was excellent. Through casual conversations we learned we both were golf salesman Jim Lemoine was very friendly and honest. His southern hospitality was excellent. Through casual conversations we learned we both were golfers. I love I can drive my BMW on a golf course. He presented me with my first Pro V golf xxxxx with the BMW logo. Thanks Jim. My next vehicle will be purchase at BMW of the Woodlands. More

Make sure to check everything the sales person says. It may not all be true. To sell the car they will embellish the truth. Good luck! may not all be true. To sell the car they will embellish the truth. Good luck! More

Total nightmare, lied to me, took forever for simple paper work... went North and dealer was far more efficient @ 1960 / hwy 45, will never go back to the woodlands BMW / mini because huge problems!!! paper work... went North and dealer was far more efficient @ 1960 / hwy 45, will never go back to the woodlands BMW / mini because huge problems!!! More

This dealership is one of the Best around. If you are looking to purchase a new or used vehicle I definetly recommend you travel to this dealership. Go stop by and meet Mike the Manager he is very pleasa looking to purchase a new or used vehicle I definetly recommend you travel to this dealership. Go stop by and meet Mike the Manager he is very pleasant and great to work with. The service department is also outstanding your in and out and have a warm friendly face greeting you. Will only refer this dealership & I have never done a review on any other dealership cause I do not have a nice compliment to give. More

Unorganized, slow service. Very frustrating experience. Waited over 2 hours for oil change and service writer left without telling me or anyone else. Had to seek help to get car done and paid for. Never co Waited over 2 hours for oil change and service writer left without telling me or anyone else. Had to seek help to get car done and paid for. Never coming back, made me late for next appt even though I was assured it would be done in hour and half at most. More