BMW of The Woodlands

Great Customer Service I bought a certified BMW 750li from Lee Avera and my experience was great from start to finish. Would highly recommend him to anyone. Gets every done I bought a certified BMW 750li from Lee Avera and my experience was great from start to finish. Would highly recommend him to anyone. Gets every done in a timely manner and knows what he's doing. The BMW dealership at Woodlands is truly an exceptional dealership. They really know the true meaning of customer satisfaction. I had a wonderful experience with my purchase of BMW 750 sedan. From test drive to signing the final paperwork everything went smoothly. During the entire process all my concerns and issues were addressed sincerely and to the best of my satisfaction. I would like to recognize Mr. Lee Avera. He went above and beyond excellent customer satisfaction. Not only that, he called me a few times after the purchase to make sure everything is fine and I am happy with the vehicle. I have not seen too many sales people with such characteristics. Usually after the purchase they don't entertain the customer. BMW at Woodlands dealership is state of the art facility with all the amenities to make you feel comfortable. Thanks More

"Phenomenal Surprise for my Daughter, thanks to BMW of TW" My daughter is getting her first car. And her dream car is a red BMW with tan leather. And wouldn't you know a used 2012 came on the lot 5 months befo My daughter is getting her first car. And her dream car is a red BMW with tan leather. And wouldn't you know a used 2012 came on the lot 5 months before her birthday. Knowing she wanted the car Todd made me a deal that made it impossible to not purchase this one with only 25,000 miles and it also came with an extended warranty purchased by the previous owner for up to 100,000 miles!!! So then Lee steps in and makes a priceless moment happen for me. Remember her birthday is not for 5 months. So I will be hiding this car for a while. But one day we stop at the dealership to pickup license plates for her brothers car that I had just recently purchased(yes, I buy all my cars from Lee Avera and Todd at BMW). Lee knew we were coming by so he put a sold sign in the car so that when she would see it she would see that someone had already bought it. So we stop at the dealership and we go inside. She notices her dream car and just dies when she sees that it is a red with tan leather 3 series. But then her heart suddenly sinks. She notices the sold sign in the window. The scenario that Lee set up is just perfect for me! Because in 5 months on the day she gets her license I will be able to pull up that exact car that she thought was sold and make her the happiest girl in the world. And not because she is a spoiled kid. But becasue she works hard in school. She doesn't do drugs. She respects her elders and loves her family. And that is going to be a special day for me. And it wouldn't be possible if Todd and Lee had not gone through the back hoops with finance and then scheming about the car and working the deal with a single mom who just wants to make her daughter's first car not only a safe and reliable car but a memorable experience too. And I know that I can not wait for her birthday to come and to drive back up to Lee Avera and have him place that big silver bow on her car so that she can get it on that day. They know how to deliver service! Thank you for everything Lee and Todd! More

Great experience buying a used Car! I bought a used mustang from Lee Avera and my experience was great from start to finish. Would highly recommend him to anyone. Gets every done in a t I bought a used mustang from Lee Avera and my experience was great from start to finish. Would highly recommend him to anyone. Gets every done in a timely manner and knows what he's doing. Buy from this guy! More

Best in business experience From the moment I sent an inquiry until I purchased my car from bmw of the woodlands the service I received was the best that anyone could ever ask fo From the moment I sent an inquiry until I purchased my car from bmw of the woodlands the service I received was the best that anyone could ever ask for. Steps were easily presented and the consultation was genuine and personalized. Specifically the agent I worked with, John Alexander, is the best in the business. He has extensive knowledge and experience in dealing with people, knowing how to treat people and answers every question you could think to ask. I highly recommend anyone interested in a new car to pay bmw of the woodlands a visit. You will be delightfully surprised at the level of professionalism you'll enjoy. More

BMW Service The worst Service Experience I had with any dealership in 35 Years. Do not return calls and not trustworthy in any shape or form. Absolutely not recom The worst Service Experience I had with any dealership in 35 Years. Do not return calls and not trustworthy in any shape or form. Absolutely not recommended More

I've owned a Mini for a couple of years that I purchased from Mini of the Woodlands. Up until a couple of weeks ago we've been satisfied with the dealership, but that did change a couple of weeks purchased from Mini of the Woodlands. Up until a couple of weeks ago we've been satisfied with the dealership, but that did change a couple of weeks ago. On a recent visit for Mini service, I decided to just see what kind of a trade I could get on a new BMW. We weren't able to get a satisfactory trade-in value for the Mini, they have such a poor trade value, so we left with the Mini. I received a notice from my identity protection service that a new credit inquiry had been added to my credit report. When I viewed it and discovered BMW of the Woodlands had pulled an inquiry on me I was very upset. Inquiries affect a credit score and being profiled by the dealership has really changed my opinion of BMW. I'll be "dumping" the Cooper I currently own regardless of the hit I take. If you shop at BMW of the Woodlands, beware. They will pull your credit report without permission and profile you. More

Great service! Jim was knowledgable, not pushy and great to work with! We look forward to buying a second BMW and will definitely go back to Jim. to work with! We look forward to buying a second BMW and will definitely go back to Jim. More

Went to this dealership just to check out the X5. I didn't think I was going to buy a car from them though. However, Dennis met me outside and we drove the X5. He also suggested to try the X3 and the didn't think I was going to buy a car from them though. However, Dennis met me outside and we drove the X5. He also suggested to try the X3 and the X1. I was immedately impressed with the X1 and how it fit my needs so much better than the X5. I was sold. However, the dealership did not have the X1 in the options I needed. I continued to look and had offers from other dealerships and was ready to commit on one, but then Dennis called me back and said they had what I was looking for. They did, and the price was excellent and I bought the car unseen because of how excellent Dennis had been since our first meeting. From that moment on to when I purchased the vehicle to when I picked it up has been a great experience. The experience is only topped by the driving experience of the X1 itself. I love the car. I am already looking forward to when I will go back and get my next BMW from Dennis. Thanks for all your hard work and honestly. It has been the best car buying experience ever. More

Fulfilled all promises. Fair pricing. Delievered nice car. I dealt with Ron Evans and would recommend asking for him if you visit the dealership or phone in. car. I dealt with Ron Evans and would recommend asking for him if you visit the dealership or phone in. More

Third bmw we've bought from Ron. He always helps us any way he can. I highly recommend bmw of the woodlands especially after dealing with the other dealers in the area, total nightmare. any way he can. I highly recommend bmw of the woodlands especially after dealing with the other dealers in the area, total nightmare. More