BMW of The Woodlands

Excellent customer service from start to finish. Services were coordinated and performed as scheduled without delays. Services were coordinated and performed as scheduled without delays. More

Customer service was a great experience. From salesperson to finance Thank you very much to all From salesperson to finance Thank you very much to all More

Service has been performed flawlessly, and without delays. Advisor Honza always takes good care of the car. I will comeback for my next service here. delays. Advisor Honza always takes good care of the car. I will comeback for my next service here. More

Excellent service department and timely on service. Customer promptly informed, and treated like royalty every time Customer promptly informed, and treated like royalty every time More

Received pricing for a BMW I7 from client advisor Nairobi and agreed to lease vehicle. They sent over a form with detailed numbers showing the net pricing after discounts and rebates. The form also showe and agreed to lease vehicle. They sent over a form with detailed numbers showing the net pricing after discounts and rebates. The form also showed the tax, tag, title, fees, etc. After signing the form they asked me to do the credit application which was done. I RECONFIRMED multiple times that the pricing was out-the-door and delivered before signing the form and getting report pulled. After the dealer pulled the credit report, i get a text from Nairobi that they had miscalculated the taxes and that the monthly lease payments would be $145 higher/mth and $5k more over the lease term than originally agreed. Nairobi apologized for the error but after wasting hours of my time and creating an inquiry on my credit report. I was looking for more than apology, I wanted somebody to to do something to help make it right. Errors happen assuming it was not intentional and was looking for some concession due to their mistake to help close the gap. I asked Nairobi for the GM contact and he instead gave me Eric Bowen (head of sales) contact instead. Called Eric yesterday and still have not received a callback. Requested the GM contact info again and has not been provided. Bought a lot of cars and last minute price changes is par for the course for some dealerships but expected a lot more from an AutoNation dealer. More

Fast friendly service, everyone is very good at their jobs. The advisor is mindful of your budget when recommending needed services. jobs. The advisor is mindful of your budget when recommending needed services. More

The sales agents who helped me , Misty and Brian , were wonderful , the environment however can be more welcoming and friendly . I walked around for 15 minutes and no one came to help me , I had to go to t wonderful , the environment however can be more welcoming and friendly . I walked around for 15 minutes and no one came to help me , I had to go to the service person that I know and he introduced me to Misty , then Misty and Brian helped me but my car , they were very patient and friendly . I have heard from my friend they went to purchase another brand of cars because of the lack of good service at BMW of the woodlands . I am saying these things because I love BMWs and feel obligated to comment More

Excellent service and good advice from Mr Hajicek. Also quick turnaround. Easy to get apt Also quick turnaround. Easy to get apt More