BMW of Stratham

Scott Murby was a pleasure to deal with. He was friendly, straightforward and honest. He anticipated our desires and was more than accomodating. He also delayed a family appointment to spend the time necessa straightforward and honest. He anticipated our desires and was more than accomodating. He also delayed a family appointment to spend the time necessary to make us feel comfortable and informed. When he was not directly available he made sure that others in the dealership were in case of questions or concerns I would recommend the dealership all of whom when out of their way (including the GM Mr. Joel Ginsburg) to introduce themselves ans assure us of the quality of the car, the dealership and the future service. I would recommend the dealership to anyone. I would further recommend that anyone seeking to purchase a BMW seek out and work with Mr. Murby. We had visited other BMW dealership and BMW of Stratham thanks to Mr. Murby was light years above them in customer care, service, amd concern. More

Kurt is great to deal with. He is friendly and approachable. He takes care of things in a timely manner. I felt he did a great job of being my advocate with the service department on this pre-own approachable. He takes care of things in a timely manner. I felt he did a great job of being my advocate with the service department on this pre-owned vehicle. The vehicle is just what I was looking for. Love it! Thank you Kurt! More

After shopping around and doing my homework, I knew what I wanted. Came in, met Frank, and we compared what I had for his invoice costs to what he had. The numbers matched. We came to an agreement on fai I wanted. Came in, met Frank, and we compared what I had for his invoice costs to what he had. The numbers matched. We came to an agreement on fair profit for the dealer and shook hands. Frank and his colleagues modified an existing order so I got the car from Germany in six weeks instead of eight. On delivery, Frank went over everything with me. He knew the car well. I could tell because I had read through the manual on line about three times during the excrutiating wait, lol. Since then, I've spoken with other sales people about little features I didn't understand. They didn't know either... even when they asked around. Frank? He knew immediately. All that hardware you'll see behind his desk isn't just there to impress customers. There's a reason it's there. He's a friendly, knowledgeable, straight-forward, completely reasonable guy. I enjoyed working with him so much, I've gone out of my way several times just to stop by, shake hands, and say thanks again. More

Kurt is a true professional! He helped my son purchase his first BMW recently and did an outstanding job for him from start to finish. I'm looking forward to working with Kurt next spring on my next BM his first BMW recently and did an outstanding job for him from start to finish. I'm looking forward to working with Kurt next spring on my next BMW purchase. Again, Kurt is a pro and does everything he can to make it enjoyable to do business with BMW. Bob Dufour Exeter, NH More

I didn't get the usual car salesman song and dance that I did at anther dealership. I was treated like a family member. The staff listen to what I was looking for and what I wanted. When they didn't have wh did at anther dealership. I was treated like a family member. The staff listen to what I was looking for and what I wanted. When they didn't have what I was looking for on the lot they searched for it with other dealers. I wasn't pressured into buying something that was there like another dealership tried. I was kept informed of how the search was going on a weekly basis. After working with the staff in getting the best deal I wanted, they threw in a few extras that would have cost me hundreds if not thousands of dollars more. More

Mr. Baitz was an extremely helpful and courteous dealer representative. He explained the entire vehicle and purchase process completely. He assisted me in comparing similar vehicles. His guidance convinced representative. He explained the entire vehicle and purchase process completely. He assisted me in comparing similar vehicles. His guidance convinced me that my purchase of this beautiful stationwagon was not only a good deal but a great deal. His hospitality and the hospitality of the other representatives towards my whole family made us feel comfortable with the dealership. Steve Baker, the financial officer guided us through the purchase process in an engaging, informative and comfortable manner. The performance of the Stratham BMW representatives, especially Mr. Baitz, convinced our family that this dealership hires high quality employees that enjoy their work and their clients. After this experience, will use Stratham BMW as our first choice for future vehicle purchases. More

BMW Stratham provides sales and service support that makes the car owner feel that this dealership has the customer's interest at heart. They are considerate, honest, friendly and I especially enjoy the makes the car owner feel that this dealership has the customer's interest at heart. They are considerate, honest, friendly and I especially enjoy the welcoming feel of the dealership. My recent purchase (8/09) had some complications with a previous after market warranty and the entire management sales force worked to make things as equitable as possible for me. As a single senior woman I am confident that BMW will be there in any vehicular emergency to assist me with good advice and service. More

I Worked with Frank Albert at BMW Stratham. Frank was I Worked with Frank Albert at BMW Stratham. Frank was emmidiately very personable and freindly. He was a hit with my kids and was terrific to work I Worked with Frank Albert at BMW Stratham. Frank was emmidiately very personable and freindly. He was a hit with my kids and was terrific to work with. I have purchased 6 or 7 cars in my time, all different manufacturers at different dealerships with different dealer sales reps. I have to say my experience with Frank had been superior to any other from start to finish as well as after the transaction. My appointment was late afternoon as as a result we went well past closing time so we could finalize all the financing and paperwork. Frank (as well as the Sales Manager (Chris Thompson) and a couple of others)hung around to wait. Frank took the time to ensure I was fully versed on my BMW and how to operate everything. We went almost two hours past closing time and never seemed to be rushing to get me out of there so he could leave. He even recommended some local restaurants and gave me directions. (no I didn't get Nav) I greatly appreciate the effort Frank put in to making my experience one that I remember. I will be sure to recommend anyone to see Frank Albert when they are in the market for a new BMW. More

Service is always top-notch. The customer is treated with friendliness and respect. The car is ready on time. The work is very professional and it is explained in detail to me. I will continue to with friendliness and respect. The car is ready on time. The work is very professional and it is explained in detail to me. I will continue to use IRA in the future and likely would continue to buy cars from them. More

I HAVE BOUGHT 2 NEW CARS FROM FRANK ALBERT AND IT HAS BEEN A PLEASURE,HE'S MORE OF A FRIEND, THEN A SALESMEN. ALSO THE SERVICE DEPARTMENT IS EXCELLENT I MOSTLY DEAL WITH ADAM SILVANI HE ALWAYS MAKES A BA BEEN A PLEASURE,HE'S MORE OF A FRIEND, THEN A SALESMEN. ALSO THE SERVICE DEPARTMENT IS EXCELLENT I MOSTLY DEAL WITH ADAM SILVANI HE ALWAYS MAKES A BAD SITUATION GOOD. ALSO THIS AND THE LAST BMW IBOUGHT HAVE GIVEN GREAT PLEASURE DUE TO THE CAR,THE SALESMENAND SERVICE. More