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BMW of Stratham
Stratham, NH
893 Reviews
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July 30, 2012
My 'client representative' was Jon Parker and he was a gem. I knew which vehicle I wanted, an X5 diesel, but I was not familiar with all of the features. My wife and I went on a test drive with Jon and gem. I knew which vehicle I wanted, an X5 diesel, but I was not familiar with all of the features. My wife and I went on a test drive with Jon and he explained many of the features. I could tell by my conversations with Jon that he was not just a salesperson, but someone who enjoyed cars that are fun to drive. The vehicle was too good to pass up and we decided to buy it. I called Jon and made an appointment to complete the purchase process. It went very smoothly. The best part of the purchase experience was the delivery. Jon took time to explain everything that is important on the vehicle. He took the time to connect my phone to the car with bluetooth. I could go on and on, but the delivery process was at least an hour long, about 45 minutes more than I expected! My wife purchased a BMW from a different dealership in the spring. There is simply no comparison between the two experiences! It is great to have a nice car, but it is even greater when you know how to operate all of the gizmos! Great car, great dealership, simple fabulous 'client representative.' More
by clickonlaw
Employees Worked With
Jon Parker
June 20, 2012
Knew I wanted to trade in my used 04 X3 and upgrade. Jon Parker was awesome!! Make sure to see him if you like to deal with real sales people. He emailed, got back to us, took good care of us and taught Parker was awesome!! Make sure to see him if you like to deal with real sales people. He emailed, got back to us, took good care of us and taught me alot about my new 08 X3 when I picked it up. So Jon even gave us the opportunity to take the car overnight and test drive as much as possible. Our trade in was just as easy. No quams, no hassle, just quick easy to understand salesmanship! See Jon Parker, tell him, "Kim and Jeff sent me!" More
by kpeirce
Employees Worked With
Jon Parker
April 08, 2012
I just bought my 2nd Certified Pre-owned vehicle from the BMW Stratham Dealership! Two and a half years ago, a friend of mine from Beverly, MA recommended them to me because she was very satisfied with her p BMW Stratham Dealership! Two and a half years ago, a friend of mine from Beverly, MA recommended them to me because she was very satisfied with her purchase. Scot in the Sales Dept was patient in helping me find the best vehicle for my needs. All of the employees in Sales and Service are friendly, helpful and informative. I totally trust these people. I traded in my X3 for a 528i -for a "change". Both cars are awesome. I have no idea why other people would rate Stratham Dealership with only 1 or 2 stars. More
by jody from beverly
Employees Worked With
Scot Murby, Sales Dept. and John Bowling, Service Dept.
April 03, 2012
My experience at BMW of Stratham was secomnd to none. Ranging from my test drive through trade-in appraisal, creative financing offer and first class delivery of my new vehicle. I will definitely lease m Ranging from my test drive through trade-in appraisal, creative financing offer and first class delivery of my new vehicle. I will definitely lease my next vehicle through this dealership in the future. More
by fvorster
Employees Worked With
Alex Wolf & Jon Parker
March 24, 2012
Went to the extra effort to make sure the car was customized to the way I wanted it. In this case it was changing the grille of the BMW to the style that was not available as a option on the model I customized to the way I wanted it. In this case it was changing the grille of the BMW to the style that was not available as a option on the model I bought. More
by Robertgranger
Employees Worked With
Jon Parker
March 08, 2012
I should have written this earlier but wanted to wait until I sold my car and give you an idea of how much of a rip off and deceitful they are. I received a card in the mail from BMW of Stratham about until I sold my car and give you an idea of how much of a rip off and deceitful they are. I received a card in the mail from BMW of Stratham about purchasing my 2005 BMW M3. The car is silver grey with Imola red interior and has 82,000 miles. It is in very good condition except the tires which did have to be replaced. I called the number on the card and spoke with Sarah. I mentioned that the card I received stated "I think you will be very pleased with my aggressive offer." The card also stated I did not have to buy anything, they just needed inventory for the upcoming Washington's Birthday sale. With all of this in mind I asked her what they would use to determine the value they would be willing to pay. She told me that they use KBB and NADA average trade in value. I told her that I did not want to waste anyone's time if they were going to try to lowball on the price of the car and she assured me that this was not the case. By the time the conversation with Sarah was over I made an appointment for the next day and told to ask for Steve Girtatos. When I arrived at the dealership, I met with Steve who then set me up with another person who's name escapes me. This person took down all of the information on the car and pulled it up front for it to be appraised. During the 1.5 hours I spent at the dealership the other gentleman showed me all of the new 3 series cars and wanted nothing more than to sell me a car. I repeatedly told him I was not interested in anything on their lot and could not afford the $57,000 for a new BMW 335. He gave up when another person that was there for the same reason showed up. Finally, the offer came. Not only was it low, it was lower than I could have possibly expected and nothing more than an insult to my intelligence. Keep in mind I was told average trade in. Rough trade in for the car with mileage, options etc was $18,700. Their offer was $16,000. If you read the description of rough trade in it states things like significant mechanical defects, paint and body has considerable damage and possible dents or visible rust, "interior reflects above average wear, permanently soiled carpets, missing trim pieces etc. I assure you my car had none of these. I had my service done at BMW of Stratham and the car was very cared for and loved. When I asked about this, their response was that the car was out or season. March was 3 weeks away which is spring where I come from. I left the dealership very angry and called Sarah when I got home. She assured me that it was not her intent to waste my time and was being honest about the average trade in value. She told me she would talk to the parties involved and call me right back. That call never came. A week or so later, I put the car in Craigslist for $22,000. Two hours later I had a check in my hand from a local dealer for $20,500 which is just shy of the average trade in of 20,800. It was still February but they thought the car was worth it and very impressed with the condition of the car and could tell it was very well maintained. I used that money to buy a new Mercedes C350 coupe. So long BMW and in particular BMW of Stratham. I will beep at you the next time I drive by so you can see the new Mercedes. I did not expect them to give me retail for my car but did not expect them to show a total lack of respect by giving me an offer that was worse than a half totaled car. More
by dgrady42
Employees Worked With
Steve Girtatos and Sarah ??
March 07, 2012
Outstanding service experience from start to finish. Brought in a used car for warranty service that I had recently purchased from another dealership two weeks earlier. When the repairs were completed a Brought in a used car for warranty service that I had recently purchased from another dealership two weeks earlier. When the repairs were completed and I was ready to drive off the lot, my service advisor actually took the time to go through the various features of the car ... as if I HAD bought the car from him. I felt 100% better about the BMW brand after my experience at IRA BMW of Stratham and now frequently recommend the dealership to friends and family. More
by dlawton
Employees Worked With
John Bowling
March 01, 2012
High Praise for Stratham BMW Service: From the inside drop-off, to the friendly, knowledgeable and attentive service advisors, (especially John Bowling), to the comfortable and well provisioned waiting a drop-off, to the friendly, knowledgeable and attentive service advisors, (especially John Bowling), to the comfortable and well provisioned waiting area, to the no-cost loaners (BMW whenever available), to the complementary carwash and vacuum, I must say “thank you”. More
by jdmayer
Employees Worked With
John Bowling
February 28, 2012
This dealership is worth traveling to from anywhere. The employees are extremely helpful and professional. I've owned my X3 for 2 years now, and I still love it! I bought it used. John in Service really kno employees are extremely helpful and professional. I've owned my X3 for 2 years now, and I still love it! I bought it used. John in Service really knows his vehicles. He explains everything in detail to me about the work that will be done on my X3. I trust him as well as the other employees at Stratham BMW. They look out for the best interest of their customers. They are a great group of people, who sell and service a quality product-line. More
by jody from beverly
Employees Worked With
John
