BMW of Stratham

I HAVE BOUGHT 2 NEW CARS FROM FRANK ALBERT AND IT HAS BEEN A PLEASURE,HE'S MORE OF A FRIEND, THEN A SALESMEN. ALSO THE SERVICE DEPARTMENT IS EXCELLENT I MOSTLY DEAL WITH ADAM SILVANI HE ALWAYS MAKES A BA BEEN A PLEASURE,HE'S MORE OF A FRIEND, THEN A SALESMEN. ALSO THE SERVICE DEPARTMENT IS EXCELLENT I MOSTLY DEAL WITH ADAM SILVANI HE ALWAYS MAKES A BAD SITUATION GOOD. ALSO THIS AND THE LAST BMW IBOUGHT HAVE GIVEN GREAT PLEASURE DUE TO THE CAR,THE SALESMENAND SERVICE. More

I just purchased my second car this year from Scot Murby at BMW of Stratham. Unfortunately, the first car was recently totaled in a very severe accident. As a tribute to BMW in general, I was told that I at BMW of Stratham. Unfortunately, the first car was recently totaled in a very severe accident. As a tribute to BMW in general, I was told that I would likely not have survived the accident had I not been driving a BMW. When I began my serach for a new car, I immediately called Scot. After providing my "wish list" of model and options it appeared I would never find what I was looking for. Scot never gave up, and within 2 weeks contacted me to tell me he had found me the perfect car. Since the dealership is approximately 45 minutes from my home, I was having a difficult time getting there for a test drive. Knowing I was without transportation, Scot drove the car to me to allow me the opportunity to see the car and test drive it. After telling him how much I loved the car, he sent someone to pick me up and drive me to the dealership the next afternoon so that I could pick up my "new" car. Scot consistently goes above and beyond what is expected to ensure his customers' satisfaction. This is an excellent dealership and they are extremely fortunate to have Scot Murby on their team. More

Kurt Baitz went above and beyond the call of duty - as new BMW owners my wife and I had many questions and test drove a handful of different models. Kurt was helpful throughout the experience and has bee new BMW owners my wife and I had many questions and test drove a handful of different models. Kurt was helpful throughout the experience and has been since we took delivery of the vehicle. In addition, Kurt took the time to explain each model and the financing options as we were considering the different vehicles. He was very accessible when I have had to call after taking delivery of the vehicle. More

I purchsed a used 335 convertible from BMW of Stratham last weekend. The car is perfect and the day of purchase went very smooth. They picked me up from the airport (Boston - 1hr drive) and opened up an h last weekend. The car is perfect and the day of purchase went very smooth. They picked me up from the airport (Boston - 1hr drive) and opened up an hour early for me on Sunday. The reason they are not getting a 5 from me is that we ran into some issues at the beginning of the deal. The sales person made promises that were not kept and they refused to accept a check from my credit union's pre-approved loan. In any case, the car was exactly as described and I received good service on the day of purchase. More

I had a really pleasant experience with this dealership. Everyone was very helpful, especially my client advisor Scot Murby. He was very friendly and helpfil. He answered all my questions. When I arrived af Everyone was very helpful, especially my client advisor Scot Murby. He was very friendly and helpfil. He answered all my questions. When I arrived after my 4 hour drive from NYC he already had the car I was looking at setup for a test drive without me having to ask for it. During the test drive he kept the conversation to a minimum so the "car" could speak to me. This was as it SHOULD BE during a test drive. He was very knowledgeable about the car he was trying to sell. All of the paper work with his co- worker in finance Cheryl was taken care of professionally, and she was a pleasant person to talk to as well. They gave me a good deal on my trade in as well. On Tuesday when I arrived to pick up the car, they had it out front all clean and ready with a full tank of gas, once again LIKE IT SHOULD BE. All in all Scot & the rest of his co-workers made my two 8 hour roundtrip drives well worth it. I would definetly make the long drive to deal with Scot & his dealership again. Rich from NYC. More

Scott Murby is a outstanding person, not just a salesperson! I have been treated as if I was a friend. He looks out for me and acts in my best interests. He's responsive to my questions, when I n salesperson! I have been treated as if I was a friend. He looks out for me and acts in my best interests. He's responsive to my questions, when I needed a bit more time getting to know the GPS system in my X5 he welcomed me back and sat with me until I felt comfortable. When I have service done at IRA, he always has time for a brief chat and a cup of coffee. I have recommended him to my friends and family. That's a big deal for me..because I'm in sales. To me that is the highest or best kind of flattery. Scott under promises and over delivers! I'm a happy and satisfied client of Scott and IRA BMW! Sincerely, Kit Hamilton 201-819-8447 More

Linda was extremely helpful, putting me in the car that I have always wanted, a X3. I never felt pressure to make a quick decision, nor did I feel like she played any of the "games" some car sales people do have always wanted, a X3. I never felt pressure to make a quick decision, nor did I feel like she played any of the "games" some car sales people do. She was professional, courteous, and very helpful. I highly recommend her!!! More

My husband and I went to BMW for service on his car. During this visit we took some time to check out the lot. My car was a chevy and I was coming to the end of my term. The warranty was running out so During this visit we took some time to check out the lot. My car was a chevy and I was coming to the end of my term. The warranty was running out so it was time to look.Linda stepped up and really helped us. She took the time to hear our needs and what we wanted in a car and the payments we wanted.She was able to find us a few great vehicles to look at while we where there. I was able to test drive each. We narrowed it down to 2. Linda again took the time to explain all options of both vehicles, and then explained the warranty and maintence plans. Needless to say we left that day with our second BMW from IRA. Both are 325Is, we truly love our cars and the service we receive here. And will be looking for another one soon. We will continue with BMW of Stratham, and will deal with Linda Stephenson again. More

Wendy and Ken are the glue to the operation. Always prompt and helpful. Always great follow up. I cant say the same for the management team and some in service. A few never return calls or mail. Th prompt and helpful. Always great follow up. I cant say the same for the management team and some in service. A few never return calls or mail. The promise alot and cannot deliver EXCEPT for Ken and Wendy! The only reasons I am still a customer! More