BMW of Stratham

The dealership makes service very accommodating whether it is a loaner car, pickup or shuttle. The service has always been completed satisfactorily and on time. Service Advisor provides good communication. it is a loaner car, pickup or shuttle. The service has always been completed satisfactorily and on time. Service Advisor provides good communication. More

Worst repair service experience I've ever had. Ever. We made an appointment to have the oil changed on our X3 (leased from this dealer - great sales people). The appointment was for 9:30. We arrived at 9:3 made an appointment to have the oil changed on our X3 (leased from this dealer - great sales people). The appointment was for 9:30. We arrived at 9:35, and after a short 10 minute intake, the car was taken back and we went out to run some errands. When I made the appointment, I was very clear that we were on a limited schedule, because our daughter's school had an early release that day. I was assured the oil change only took 45-60 minutes. 2.5 hours later, we returned to the dealer and found out they hadn't even started. When we expressed surprise, the service guy said our appointment was only for intake and had no bearing on when our car would actually be serviced. That seems nuts. He also said that he told us that because of a software recall, the service would take most of the day, which was a patent lie, because he never said anything about this taking longer than what we were initially told. When confronted with that, he rolled his eyes and called my wife a liar. He then tried to claim that because we left to run errands we were treated as "dropping the car off" and got bumped to the back of the line. I basically told him he was full of BS and we needed the car back ASAP or our daughter was going to be left without an adult at home. I suspect the guy just screwed up by marking us down as a "drop off", which then threw off the rest of the process. Then he tried to cover his mistakes with lies and blame. It's not someone I've seen in there previously, but the fact that he couldn't simply apologize and had to get angry, lie and call us liars is alarming. We live close to two other BMW dealers (Peabody and Burlington) but have driven out of our way to have our cars serviced at Stratham because we wanted to support them. No more of that nonsense. I'll take my business elsewhere. More

Very happy with the service at BMW Stratham. My first visit there. They have great specials. I’ll continue to use them for my service work. visit there. They have great specials. I’ll continue to use them for my service work. More

The service was excellent. The loaner car was clean and ready for me. The follow up was perfect. My trip for service went seamlessly. Thank you. Nancy Forristall ready for me. The follow up was perfect. My trip for service went seamlessly. Thank you. Nancy Forristall More

Very happy with the BMW dealership service department. Matt has been a trusted service advisor. I always request Matt. He is always very attentive to my concerns. Matt has been a trusted service advisor. I always request Matt. He is always very attentive to my concerns. More

I am very happy with the service I received on my BMW of Stratham. From the appointment scheduling to picking up my car when the service was complete everything was easy. Matt was great and kept me informe Stratham. From the appointment scheduling to picking up my car when the service was complete everything was easy. Matt was great and kept me informed every step of the way. More

Good communication. I like how they talk with you at the beginning about what the car needs and what you are noticing. Matt was very personable and easy to talk to. The o I like how they talk with you at the beginning about what the car needs and what you are noticing. Matt was very personable and easy to talk to. The only thing that I would like to see different is a phone call if there are any changes to the plan. I went thinking the cost was a certain amount, but it was significantly more at the time of pick up. This is on me as well, I know. A clear summary of the total cost at the beginning and follow up about minor changes would be helpful as well. More

We always bring our Z4 to Strat.for service, 15 yrs now. We always bring our Z4 to Strat. for service, 15 yrs now. Paul is very polite & efficient, he has excellent mechanical knowledge before your vehicle We always bring our Z4 to Strat. for service, 15 yrs now. Paul is very polite & efficient, he has excellent mechanical knowledge before your vehicle even gets inside the service bay. Nice customer waiting area too very clean,Wi Fi with soft couch, TV & even snacks. Fast & efficient, you even get a free quick car wash before leaving. More

Great sales and service experience! Friendly, helfpul, can-do attitude. Any issues, if they arrise, are handled promptly and professionally. I will continue to be a customer in the future. can-do attitude. Any issues, if they arrise, are handled promptly and professionally. I will continue to be a customer in the future. More