BMW of Stratham

Mr. Baitz was an extremely helpful and courteous dealer representative. He explained the entire vehicle and purchase process completely. He assisted me in comparing similar vehicles. His guidance convinced representative. He explained the entire vehicle and purchase process completely. He assisted me in comparing similar vehicles. His guidance convinced me that my purchase of this beautiful stationwagon was not only a good deal but a great deal. His hospitality and the hospitality of the other representatives towards my whole family made us feel comfortable with the dealership. Steve Baker, the financial officer guided us through the purchase process in an engaging, informative and comfortable manner. The performance of the Stratham BMW representatives, especially Mr. Baitz, convinced our family that this dealership hires high quality employees that enjoy their work and their clients. After this experience, will use Stratham BMW as our first choice for future vehicle purchases. More

I didn't get the usual car salesman song and dance that I did at anther dealership. I was treated like a family member. The staff listen to what I was looking for and what I wanted. When they didn't have wh did at anther dealership. I was treated like a family member. The staff listen to what I was looking for and what I wanted. When they didn't have what I was looking for on the lot they searched for it with other dealers. I wasn't pressured into buying something that was there like another dealership tried. I was kept informed of how the search was going on a weekly basis. After working with the staff in getting the best deal I wanted, they threw in a few extras that would have cost me hundreds if not thousands of dollars more. More

BMW Stratham provides sales and service support that makes the car owner feel that this dealership has the customer's interest at heart. They are considerate, honest, friendly and I especially enjoy the makes the car owner feel that this dealership has the customer's interest at heart. They are considerate, honest, friendly and I especially enjoy the welcoming feel of the dealership. My recent purchase (8/09) had some complications with a previous after market warranty and the entire management sales force worked to make things as equitable as possible for me. As a single senior woman I am confident that BMW will be there in any vehicular emergency to assist me with good advice and service. More

I Worked with Frank Albert at BMW Stratham. Frank was I Worked with Frank Albert at BMW Stratham. Frank was emmidiately very personable and freindly. He was a hit with my kids and was terrific to work I Worked with Frank Albert at BMW Stratham. Frank was emmidiately very personable and freindly. He was a hit with my kids and was terrific to work with. I have purchased 6 or 7 cars in my time, all different manufacturers at different dealerships with different dealer sales reps. I have to say my experience with Frank had been superior to any other from start to finish as well as after the transaction. My appointment was late afternoon as as a result we went well past closing time so we could finalize all the financing and paperwork. Frank (as well as the Sales Manager (Chris Thompson) and a couple of others)hung around to wait. Frank took the time to ensure I was fully versed on my BMW and how to operate everything. We went almost two hours past closing time and never seemed to be rushing to get me out of there so he could leave. He even recommended some local restaurants and gave me directions. (no I didn't get Nav) I greatly appreciate the effort Frank put in to making my experience one that I remember. I will be sure to recommend anyone to see Frank Albert when they are in the market for a new BMW. More

Service is always top-notch. The customer is treated with friendliness and respect. The car is ready on time. The work is very professional and it is explained in detail to me. I will continue to with friendliness and respect. The car is ready on time. The work is very professional and it is explained in detail to me. I will continue to use IRA in the future and likely would continue to buy cars from them. More

I HAVE BOUGHT 2 NEW CARS FROM FRANK ALBERT AND IT HAS BEEN A PLEASURE,HE'S MORE OF A FRIEND, THEN A SALESMEN. ALSO THE SERVICE DEPARTMENT IS EXCELLENT I MOSTLY DEAL WITH ADAM SILVANI HE ALWAYS MAKES A BA BEEN A PLEASURE,HE'S MORE OF A FRIEND, THEN A SALESMEN. ALSO THE SERVICE DEPARTMENT IS EXCELLENT I MOSTLY DEAL WITH ADAM SILVANI HE ALWAYS MAKES A BAD SITUATION GOOD. ALSO THIS AND THE LAST BMW IBOUGHT HAVE GIVEN GREAT PLEASURE DUE TO THE CAR,THE SALESMENAND SERVICE. More

I just purchased my second car this year from Scot Murby at BMW of Stratham. Unfortunately, the first car was recently totaled in a very severe accident. As a tribute to BMW in general, I was told that I at BMW of Stratham. Unfortunately, the first car was recently totaled in a very severe accident. As a tribute to BMW in general, I was told that I would likely not have survived the accident had I not been driving a BMW. When I began my serach for a new car, I immediately called Scot. After providing my "wish list" of model and options it appeared I would never find what I was looking for. Scot never gave up, and within 2 weeks contacted me to tell me he had found me the perfect car. Since the dealership is approximately 45 minutes from my home, I was having a difficult time getting there for a test drive. Knowing I was without transportation, Scot drove the car to me to allow me the opportunity to see the car and test drive it. After telling him how much I loved the car, he sent someone to pick me up and drive me to the dealership the next afternoon so that I could pick up my "new" car. Scot consistently goes above and beyond what is expected to ensure his customers' satisfaction. This is an excellent dealership and they are extremely fortunate to have Scot Murby on their team. More

Kurt Baitz went above and beyond the call of duty - as new BMW owners my wife and I had many questions and test drove a handful of different models. Kurt was helpful throughout the experience and has bee new BMW owners my wife and I had many questions and test drove a handful of different models. Kurt was helpful throughout the experience and has been since we took delivery of the vehicle. In addition, Kurt took the time to explain each model and the financing options as we were considering the different vehicles. He was very accessible when I have had to call after taking delivery of the vehicle. More

I purchsed a used 335 convertible from BMW of Stratham last weekend. The car is perfect and the day of purchase went very smooth. They picked me up from the airport (Boston - 1hr drive) and opened up an h last weekend. The car is perfect and the day of purchase went very smooth. They picked me up from the airport (Boston - 1hr drive) and opened up an hour early for me on Sunday. The reason they are not getting a 5 from me is that we ran into some issues at the beginning of the deal. The sales person made promises that were not kept and they refused to accept a check from my credit union's pre-approved loan. In any case, the car was exactly as described and I received good service on the day of purchase. More

I had a really pleasant experience with this dealership. Everyone was very helpful, especially my client advisor Scot Murby. He was very friendly and helpfil. He answered all my questions. When I arrived af Everyone was very helpful, especially my client advisor Scot Murby. He was very friendly and helpfil. He answered all my questions. When I arrived after my 4 hour drive from NYC he already had the car I was looking at setup for a test drive without me having to ask for it. During the test drive he kept the conversation to a minimum so the "car" could speak to me. This was as it SHOULD BE during a test drive. He was very knowledgeable about the car he was trying to sell. All of the paper work with his co- worker in finance Cheryl was taken care of professionally, and she was a pleasant person to talk to as well. They gave me a good deal on my trade in as well. On Tuesday when I arrived to pick up the car, they had it out front all clean and ready with a full tank of gas, once again LIKE IT SHOULD BE. All in all Scot & the rest of his co-workers made my two 8 hour roundtrip drives well worth it. I would definetly make the long drive to deal with Scot & his dealership again. Rich from NYC. More