BMW of Stratham

Binit in the service department went above and beyond trying to help me with some tech issues I’ve been having. He was knowledgeable and made sure to explain everything to me as he helped me. trying to help me with some tech issues I’ve been having. He was knowledgeable and made sure to explain everything to me as he helped me. More

Service department is efficient and thorough although a little pricey. They ended up charging me more for the parts than the parts department quoted me when I ordered then. The overall service experience little pricey. They ended up charging me more for the parts than the parts department quoted me when I ordered then. The overall service experience itself was very good. More

Great experience from the time pulling in until departing. The service consultants are friendly and attentive. Would highly recommend this dealership. departing. The service consultants are friendly and attentive. Would highly recommend this dealership. More

No real queue so to speak so you just kind of have to wait for someone to see if you need help even when you have an appt. Perhaps a petty thing but coffee in styrofoam, come on guys! When picking up the wait for someone to see if you need help even when you have an appt. Perhaps a petty thing but coffee in styrofoam, come on guys! When picking up the car I waited quite a while (about 30 mins) but the two guys there were busy, I get it but I was just picking up, 3 initials and my keys so 30 mins was hard to justify. And they apparently wash the car and wheel wells are tricky but they missed most of it. A little disappointing overall. I’m also not sure what car you need to warrant a loaner (without having to rent it) but it definitely feels like “oh you only have an X3”. Birit was friendly and apologetic, the let down was nothing to do with him. More

I've been relying on BMW of Stratham to take care of my X3 ever since moving to New Hampshire, They have been responsive, thorough, and a pleasure to deal with. X3 ever since moving to New Hampshire, They have been responsive, thorough, and a pleasure to deal with. More

My service experience with this dealership was a great one. Adam was great to work with and he already saved me some money. The courtesy transportation drivers were also excellent and very polite one. Adam was great to work with and he already saved me some money. The courtesy transportation drivers were also excellent and very polite More

Scheduled the appointment for 9:45 for an oil change. They said it would take 2 hrs. I called about 4 hrs after dropping it off and the car wasn't completed yet. Picked it up end of day and asked for it They said it would take 2 hrs. I called about 4 hrs after dropping it off and the car wasn't completed yet. Picked it up end of day and asked for it to be washed. That wasn't completed. The service advisor had already left and didn't refer me over to anyone so didn't know who to get my keys from. Giving a good rating so it doesn't hurt the score but the service dept needs a lot of work. More

Pawel and the svc team always does a great job by us. Love our BMWs Love our BMWs More

I just love the service department at Stratham BMW, especially Adam W. He totally gets me and my quirks and always does everything possible to satisfy me. Today’s appointment was to swap out the summ especially Adam W. He totally gets me and my quirks and always does everything possible to satisfy me. Today’s appointment was to swap out the summer tires/rims with the OEM all-season tires/rims. Everyone is super nice in the service department and they truly care about their customers, Adam included!! More