BMW of Stratham

Service Krystal Fowler was my customer service representative and she did an excellent job. She greeted me right away, went over details and explained approx Krystal Fowler was my customer service representative and she did an excellent job. She greeted me right away, went over details and explained approximate length of visit. She came in on time and asked if I had additional time to service the brakes that were under warranty. She came over to give an update of expected time. After service she went over items that were serviced and took a few extra minutes to go over a few additional questions I had. She indicated she would follow up on internet connection. ‘A+’ work! Car was washed, tires waxed and inside it was cleaned. Very impressed with service today. Thanks! More

Maintenance reset Stopped to have my maintenance due date reset. While reviewing data Pawl Chyz found that my brake fluid needed flushing. Finding that I had time, he g Stopped to have my maintenance due date reset. While reviewing data Pawl Chyz found that my brake fluid needed flushing. Finding that I had time, he got my vehicle right into the service area and the task was completed in about an hour. Well done by Pawl who has always been an outstanding service representative fo me. Couldn't have been more pleased More

First time with dealer Purchased a BMW CPO in another state and brought it here for its first state inspection. My “advisor” was helpful and friendly, and they even washed m Purchased a BMW CPO in another state and brought it here for its first state inspection. My “advisor” was helpful and friendly, and they even washed my car! My husband has had his car serviced here for years and has been very pleased. More

Only in for state inspection Quick state inspection as it should be. Cannot comment on dealer experience. On top their price was very reasonable. Attentive service and attitude. C Quick state inspection as it should be. Cannot comment on dealer experience. On top their price was very reasonable. Attentive service and attitude. Can Recommend. More

Great service! Michael Rock sold me a BMW X5 and I absolutely love this vehicle. When I stop by to pick up my X5 it looked amazing. The detail of the vehicle all t Michael Rock sold me a BMW X5 and I absolutely love this vehicle. When I stop by to pick up my X5 it looked amazing. The detail of the vehicle all the way down to the genius who gave me a good review of all the electrical equipment in the vehicle. I highly recommend Stratham BMW! More

Total satisfaction Very knowledgeable and friendly atmosphere. Gary, the Service Supervisor, is very detailed oriented and a good listener. My vehicle was fixed on sch Very knowledgeable and friendly atmosphere. Gary, the Service Supervisor, is very detailed oriented and a good listener. My vehicle was fixed on schedule, cost less than estimated and was cleaned inside and out. More

Used Car Purchase It's a good thing I liked the car cause otherwise I probably would have not purchased here. Sales person was nice enough although didn't offer a lot o It's a good thing I liked the car cause otherwise I probably would have not purchased here. Sales person was nice enough although didn't offer a lot of information on the particulars of the car and I left there not even sure how to work all the components. The finance person almost blew the deal altogether and not once looking at me nor listening to what I had to say. They lost a service company as a result of this experience . I think they offer great cars at great prices, just not thrilled with my experience . More

Replace coil springs I live in Kennebunk port Maine and bought my 2003 Saab at Gary Blake. I trust their service and prefer to travel to Exeter for service. I live in Kennebunk port Maine and bought my 2003 Saab at Gary Blake. I trust their service and prefer to travel to Exeter for service. More

Competent work done by entire staff Unexpectedly complicated cause of vibrations was accurately diagnosed and remedied by having 3 rims straightened, 4 wheel alignment and test drives. Unexpectedly complicated cause of vibrations was accurately diagnosed and remedied by having 3 rims straightened, 4 wheel alignment and test drives. Also in tank fuel pump was replaced by factory recall. More

WORST Car-Buying Experience Ever I have few words to describe BMW of Stratham ******HORRIBLE******SCAM******LIERS****** This is my personal experience. I went to them to get X1 ve I have few words to describe BMW of Stratham ******HORRIBLE******SCAM******LIERS****** This is my personal experience. I went to them to get X1 very positively. I had few internet communication and given them my requirement and took appointment for moving ahead. I went to them in morning hours and they did not have any information. That was my first impression. One Sales person they have assigned and somehow, we proceed and finalized X1 and given them more than half of price as deposit and got assured that in 2-week I will get my vehicle. After 4-5 days, I did follow up to check where they are and they said they that they are still looking for them. In 1 week, they told me if you are interested in different config X1 and I told them no and they said they will find out from another dealership. I did give them couple of option in colors. After couple of days I tried them to contact them by email, phone and no response. 1-2 days I tried to call them and they stopped picking my call and stopped replying my mails. I keep calling them and finally could speak with Manager and he gave my information to one of the other manager and there was xxxx lot of miscommunication between their team. I went to BMW of Stratham first time thinking of their brand name and after seeing their response/communication, I would suggest if you really want to buy BMW, never ever go to BMW of Stratham. They do not value what they promise and their customer. More