BMW of Stratham

Service was top notch and Matt was great to deal with! Would highly recommend going to this dealership and will continue to service my M5 there Would highly recommend going to this dealership and will continue to service my M5 there More

Excellent customer service Was kept informed as work was Excellent customer service Was kept informed as work was done And completed earlier than first expected Matt was excellent highly recommend BMW Excellent customer service Was kept informed as work was done And completed earlier than first expected Matt was excellent highly recommend BMW of Stratham for sales and service More

Very good service! Matt was very professional and helpful. My car was done in less than an hour and I was very happy about that. helpful. My car was done in less than an hour and I was very happy about that. More

extremely professional dealership. I’m dealing with an older BMW that is our families extra around town car. Dealership is very attentive to these needs. older BMW that is our families extra around town car. Dealership is very attentive to these needs. More

I always receive great service and care from this group. They provide an outstanding customer service experience and my car is always well serviced by their technicians. Their service team is first rate. They provide an outstanding customer service experience and my car is always well serviced by their technicians. Their service team is first rate. More

Superb customer and overall service. Very knowledgeable and friendly stuff that is happy and ready to help at all times. Yegor was great as always. Trustworthy, reliable, precise and super friendly and o and friendly stuff that is happy and ready to help at all times. Yegor was great as always. Trustworthy, reliable, precise and super friendly and overall a great guy!! We are thrilled to have such a great dealership next door! More

The dealership makes service very accommodating whether it is a loaner car, pickup or shuttle. The service has always been completed satisfactorily and on time. Service Advisor provides good communication. it is a loaner car, pickup or shuttle. The service has always been completed satisfactorily and on time. Service Advisor provides good communication. More

Worst repair service experience I've ever had. Ever. We made an appointment to have the oil changed on our X3 (leased from this dealer - great sales people). The appointment was for 9:30. We arrived at 9:3 made an appointment to have the oil changed on our X3 (leased from this dealer - great sales people). The appointment was for 9:30. We arrived at 9:35, and after a short 10 minute intake, the car was taken back and we went out to run some errands. When I made the appointment, I was very clear that we were on a limited schedule, because our daughter's school had an early release that day. I was assured the oil change only took 45-60 minutes. 2.5 hours later, we returned to the dealer and found out they hadn't even started. When we expressed surprise, the service guy said our appointment was only for intake and had no bearing on when our car would actually be serviced. That seems nuts. He also said that he told us that because of a software recall, the service would take most of the day, which was a patent lie, because he never said anything about this taking longer than what we were initially told. When confronted with that, he rolled his eyes and called my wife a liar. He then tried to claim that because we left to run errands we were treated as "dropping the car off" and got bumped to the back of the line. I basically told him he was full of BS and we needed the car back ASAP or our daughter was going to be left without an adult at home. I suspect the guy just screwed up by marking us down as a "drop off", which then threw off the rest of the process. Then he tried to cover his mistakes with lies and blame. It's not someone I've seen in there previously, but the fact that he couldn't simply apologize and had to get angry, lie and call us liars is alarming. We live close to two other BMW dealers (Peabody and Burlington) but have driven out of our way to have our cars serviced at Stratham because we wanted to support them. No more of that nonsense. I'll take my business elsewhere. More

Very happy with the service at BMW Stratham. My first visit there. They have great specials. I’ll continue to use them for my service work. visit there. They have great specials. I’ll continue to use them for my service work. More