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BMW of Stratham

Stratham, NH

Overview
Reviews
Vehicles
4.8
727 Reviews
Call Dealership (866) 225-5472
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71 Portsmouth Avenue

Stratham, NH

03885

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Showing 727 reviews

November 27, 2024

Quick diagnosis of problem and worked diligently to correct the issue Keep me informed about progress in correcting the issues More

by jmdegnan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Webster
Report | Print
Nov 28, 2024 -

BMW of Stratham responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 26, 2024

The service here is great, the service advisor is exceptional. This is the best dealer in nh More

by marktran2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Report | Print
Nov 28, 2024 -

BMW of Stratham responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 24, 2024

Seems like when you make appointment they are working from home and call gets disconnected! Time everyone return to the office! More

by Dmarcinkevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Nov 25, 2024 -

BMW of Stratham responded

Hi, thank you for taking the time to leave us your honest feedback. Please contact us at (603) 772-0000 so we can work with you to make this right.

November 21, 2024

Great dealership, great service advisors, only BMW dealer I'll deal with in New England. More

by LWein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATT
Report | Print
Nov 22, 2024 -

BMW of Stratham responded

Hi, thank you so much for the positive review! We look forward to your next visit! Take care!

November 21, 2024

Service Department excellent as always! Appreciate the personal touch and attention to detail. Always professional. More

by rharrison
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt V
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Nov 22, 2024 -

BMW of Stratham responded

Hi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 20, 2024

No one is manning the phones. Left a message a no one returned my call. More

by ron.cathcart@yahoo.com.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Nov 23, 2024 -

BMW of Stratham responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience and the poor communication on our end. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Mark Wilkins General Manager mwilkins@group1auto.com

November 17, 2024

Bought at another dealer (salesman is a personal friend) but took to Stratham for inspection and 1200 mile service. Great bunch of people and fast service. More

by geo.raft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Adam
Report | Print
Nov 19, 2024 -

BMW of Stratham responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 16, 2024

No follow up of existing issues. Did not complete the maintenance service items. Had to raise issues with another service manager. Tried to speak with service department 4 times b More

by pwhtung
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Nov 21, 2024 -

BMW of Stratham responded

pwhtung, We apologize for the inconvenience caused by your recent service experience concerning the lack of communication. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Mark Wilkins General Manager mwilkins@group1auto.com

November 16, 2024

Dealership is friendly and courteous. Provide information quickly and address all questions with helpful explanations More

by 7packquinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Nov 19, 2024 -

BMW of Stratham responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 15, 2024

Excellent work, Always professional. Adam Webster takes great care of my service and is always on top of maintenance. More

by davebass420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Webster
Report | Print
Nov 18, 2024 -

BMW of Stratham responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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