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BMW of Stratham

Stratham, NH

Overview
Reviews
Vehicles
4.8
701 Reviews
Call Dealership (866) 225-5472
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71 Portsmouth Avenue

Stratham, NH

03885

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Showing 701 reviews

October 27, 2023

The Service department lacked customer service. Pushed additional services on me that I already have appointments for. Seemed put out for my request to have my car back by noon when I was told an i More

by BMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Nov 07, 2023 -

BMW of Stratham responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (603) 395-2701. I look forward to speaking with you. Mark Wilkins General Manager (603) 395-2701 MWilkins@Group1Auto.com

October 25, 2023

Interested in the sale, but poor on any follow up to questions afterwards, and the service department is the worst one I’ve ever dealt with at a dealership. More

by MBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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October 25, 2023

Fantastic service department who listen to you and keep you informed throughout the repair process. More

by kwmurphy2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Vafeas
Report | Print
Oct 31, 2023 -

BMW of Stratham responded

It's fantastic to hear that you had a positive experience with the service department, and we were attentive to your needs while keeping you informed throughout the repair process. Effective communication and attentive service are essential for a great customer experience. Your feedback is valuable.

October 24, 2023

Real easy to schedule service and very convenient loaner for the day. Every service is done as agreed before, and any new issues are dealt with quickly. More

by robert.gaetjens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Webster
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Nov 02, 2023 -

BMW of Stratham responded

It's great to hear that the scheduling service is easy and that BMW of Stratham provides a convenient loaner for the day. The fact that every service is done as agreed upon and new issues are addressed promptly is a testament to our commitment to customer satisfaction. Your positive feedback is much appreciated!

October 19, 2023

Good good good good good good good good good good good enough, not bad at all. More

by Leah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Oct 21, 2023 -

BMW of Stratham responded

We are thrilled to hear that you had a good good good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 17, 2023

Friendly, professional staff, very easy to schedule appointments and always on time ! Vehicle is always ready when promised More

by dianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Oct 19, 2023 -

BMW of Stratham responded

We're thrilled to hear that you found our staff friendly and professional and that scheduling appointments is easy and punctuality is consistent. Your positive feedback means a lot to us, and we aim to provide a hassle-free experience for our customers. Your satisfaction is our priority, and we look forward to serving you with the same level of excellence in the future!

October 17, 2023

BMW of Stratham has a nice selection of cars, an experienced and friendly staff, and first class service. More

by Jax
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sovy, Frank, Noah
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Oct 19, 2023 -

BMW of Stratham responded

It's wonderful to hear that BMW of Stratham offers a nice selection of cars, has an experienced and friendly staff, and provides first-class service. Your positive feedback is greatly appreciated, and we aim to provide the best for our customers. Your satisfaction is our goal, and we look forward to serving you again!

October 11, 2023

The service area is well organized. The work is impeccable. Paul was a great deal of help to me. Donna More

by jardin1848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Oct 13, 2023 -

BMW of Stratham responded

We appreciate your feedback! It's wonderful to hear that our service area is well-organized and that the work done is impeccable. We're also glad to know that Paul provided you with a great deal of help. Your satisfaction is important to us, and we're here to assist you with any automotive needs you may have. Thank you for choosing us!

October 10, 2023

Alex was outstanding, she provided a very smooth day for the service on my car More

by jetties.movie_0l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Oct 12, 2023 -

BMW of Stratham responded

It's fantastic to hear that you had a fantastic experience and that Alex provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 09, 2023

Service personnel are very friendly and efficient. I Always have a very good experience here. Would recommend! More

by babsj58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gentleman at service desk
Report | Print
Oct 11, 2023 -

BMW of Stratham responded

It's fantastic to hear that the service personnel are friendly and efficient at your service center and that you consistently have very good experiences here. Recommendations like yours speak volumes about our commitment to customer satisfaction. Safe and smooth driving with your well-serviced vehicle, and thanks for the recommendation!

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