BMW of Stratham
Stratham, NH
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Dealer called promptly after my on-line inquiry. This was a Wednesday. I was told the car I was interested in (a Jaguar) was having some work done at the local Jaguar dealer & would be back in 2-3 This was a Wednesday. I was told the car I was interested in (a Jaguar) was having some work done at the local Jaguar dealer & would be back in 2-3 days & they would call me then. When I didn't hear anything by the following Monday noon, I called them & was told the car was sold the day before. The salesman I had first spoken with didn't work Thursday & Friday, so wasn't there when the car came back. Evidently the ball was dropped by the first salesman not noting our conversation & not making me the first in line when the car became available. Get things more "nailed down" if dealing with this dealership; this was handled poorly. More
Always a great experience ! From sales to service. Kevin in sales… Pawel and Adam in service are great! We’ve always been extremely happy From sales to service. Kevin in sales… Pawel and Adam in service are great! We’ve always been extremely happy More
Always a pleasant experience with BMW Stratham, NH. Service advisor team is straightforward and honest. Long time client and will continue to work with them. Service advisor team is straightforward and honest. Long time client and will continue to work with them. More
Sales experience (2023 M340i) was EXCELLENT. Susan B. the salesperson went above and beyond, was highly communicative, and really easy to work with. Others in the process were very good too. Susan B. the salesperson went above and beyond, was highly communicative, and really easy to work with. Others in the process were very good too. Finally, a completely positive experience with terrific customer service, at a premium brand dealership. Highly recommended. More