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BMW of Stratham

Stratham, NH

Overview
Reviews
Vehicles
4.8
745 Reviews
Call Dealership (866) 225-5472
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71 Portsmouth Avenue

Stratham, NH

03885

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Showing 745 reviews

May 18, 2024

Service manager was prompt & professional. Requested 2 items for service, Those 2 items should have been completed in 30-45 minutes, however it was 1.5 hours of waiting. More

by Bdrpbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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May 22, 2024 -

BMW of Stratham responded

We are sorry to hear about the extended wait time during your recent service visit. We strive to ensure prompt and efficient service for all our customers, and it's disappointing to hear that we fell short of that standard in your case. We appreciate your feedback and will review our processes to ensure that such delays are minimized in the future. Your satisfaction is important to us, and we value your business.

May 18, 2024

Prompt and professional dealership with customer focused mission. Staff is friendly, helpful, and goes the extra mile. More

by jbemerick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat.
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May 22, 2024 -

BMW of Stratham responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 17, 2024

Great service however I felt that today I was grossly overcharged for a service I asked for. I simply asked for the racks that I purchased from the dealership to be put back on my car. Had I’d been tol More

by Beemee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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May 22, 2024 -

BMW of Stratham responded

Thank you for bringing this to my attention. I apologize for this inconvenience you experienced during your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at MWilkins@Group1Auto.com. I look forward to speaking with you. Mark Wilkins, General Manager

May 16, 2024

Pleasant service experience with service advisor Pawel, I was in for a state inspection and they got me out of there in 1 hour. More

by gkamieneski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Cyz
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May 20, 2024 -

BMW of Stratham responded

We're delighted to learn about your positive experience and the great assistance provided by Pawel! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 07, 2024

Had a new tire put on my m440ix and glue all over black rim and tire. Not typical for them but very unhappy - took quite a bit of effort for my detailed to remove More

by kpape211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
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May 09, 2024 -

BMW of Stratham responded

Thank you for bringing this to my attention. I apologize for this inconvenience after your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at MWilkins@Group1Auto.com. I look forward to speaking with you. Mark Wilkins, General Manager

May 04, 2024

Efficient very accommodating did a great job with first service of new vehicle Better dealer then others I have visitef More

by Reardonc4568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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May 08, 2024 -

BMW of Stratham responded

We're delighted to hear that your first service experience with us went smoothly and met your expectations. At our dealership, we strive to be efficient and accommodating to ensure that every visit is pleasant and hassle-free. Thank you for choosing us, and we look forward to serving you again in the future!

May 04, 2024

Great service advisors. Been using them for years. Will look for my next car replacement here also. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Vafeas
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May 08, 2024 -

BMW of Stratham responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 01, 2024

Awesome service technicians and cs staff Matt is great. Will go back for sure. Mike More

by Mike_hatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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May 03, 2024 -

BMW of Stratham responded

It's great to hear about your positive experience with the service technicians and customer service staff, especially with Matt! We're thrilled that you had an awesome experience and that you'll be coming back.

April 29, 2024

Handled my situation to my complete satisfaction. Alex was helpful and also solved a prior issue from another car repair shop More

by Miketamiquinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Mills
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May 03, 2024 -

BMW of Stratham responded

It's fantastic to hear that you had a great experience and that Alex provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 22, 2024

Love my dealership! Great service agents and accommodating repair schedules. Prices reasonable too. I’m good to go for a long while. Thank you Matt, Derek and Mike i More

by sjmortarelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Deem,
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Apr 24, 2024 -

BMW of Stratham responded

It's wonderful to hear that you love your dealership experience! We strive to provide great service, accommodating repair schedules, and reasonable prices to ensure our customers are satisfied. We'll be sure to pass along your thanks to Matt, Derek, and Mike in parts. Safe travels, and enjoy your vehicle for many miles to come!

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