BMW of Stratham

Professional work done on my breaks. Pwal, the service manager? was very pleasent and communicated clearly. Pwal, the service manager? was very pleasent and communicated clearly. More

Our vehicle fuel pump failed on our way through New Hampshire on our vacation. Had it towed to BMW of Stratham for diagnosis. It was confirmed the fuel pump failed. Matthew, our service advisor, was gr Hampshire on our vacation. Had it towed to BMW of Stratham for diagnosis. It was confirmed the fuel pump failed. Matthew, our service advisor, was great to work with. While we weren't able to get a loaner the first day he was able to set us up with a loaner for the next day. Otherwise we were stuck at the hotel and without a ride back to the dealer to pick up our vehicle. Matt made sure to get us a loaner that had room to transport our belongings and was very understanding and accomodating. Finally, 2 days later, due tp parts availability, we were back on the road! Thanks Matt and Brian (mechanic)!! More

I always feel I am being treated as a valued customer from the service advisor to the loaner vehicle. from the service advisor to the loaner vehicle. More

Great service! Love the courtesy inspection that is done every time with specific details of any concerns. Love the courtesy inspection that is done every time with specific details of any concerns. More

Very happy with service . Took a little longer than usual but no problem. Appreciate offer to wash car. Took a little longer than usual but no problem. Appreciate offer to wash car. More

Listen to my concerns, working on resolving the issue but could not be more willing to help. Pawel offer many solutions and said he could get right on it. Offered a loaner which helped immensely. Highly reco could not be more willing to help. Pawel offer many solutions and said he could get right on it. Offered a loaner which helped immensely. Highly recommended and encouraged my friends to use them for service. More

I recently visited the BMW dealership for a scheduled oil change and was extremely disappointed with the service. Despite having an appointment, I was told it could take up to an hour and a half. When I ques change and was extremely disappointed with the service. Despite having an appointment, I was told it could take up to an hour and a half. When I questioned why a simple oil change would take so long, especially without additional services like tire rotation, I was told there isn’t always a bay ready for scheduled appointments. This defeats the purpose of scheduling and ultimately wastes my time. The representative said if I didn’t show up, the technicians would have nothing to do, which was clearly not the case since my wait time was extended due to other tasks. This shows a lack of prioritization for scheduled appointments. When I expressed my frustration, the representative mentioned that even if he relayed my concerns to BMW corporate, they wouldn’t do anything about it because all they care about is maximizing their time and money over the customer’s needs. While waiting in the lounge, I overheard several unprofessional conversations from different staff members. One staff member discussed personal issues loudly, referring to “family xxxx.” Another called a customer an “idiot” when relaying an interaction. Then a salesman complained about three customers arriving at the same time, wondering “what the xxxx is wrong with people.” When my vehicle was finally returned, only half of the floor mat was wet and muddy. The mat was placed so far forward that it was on the accelerator. Furthermore, the representative who returned my vehicle partially blocked a handicap spot, forcing me to move my car so someone else could use the spot. Ultimately, I ended up spending the full hour and a half there, as the representative had mentioned was possible. We are purchasing a vehicle in the next week, and I was considering the BMW iX. This experience has led me to reconsider and choose another manufacturer, such as Lexus, due to their superior customer experience. More

Everyone we worked with was efficient and helpful. Frank A. was very easy to work with! Frank A. was very easy to work with! More

Erik was a pleasure to work with in purchasing my new BMW i4XDrive. Thank you! i4XDrive. Thank you! More

stopped in ira to get emission test! wonderful service-Gary fit me in right away wonderful service-Gary fit me in right away More