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BMW of Stratham

Stratham, NH

4.8
1,100 Reviews

71 Portsmouth Avenue

Stratham, NH

03885

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Showing 1,100 reviews

February 23, 2009

I've just about had it with this dealer. From now on, I'll be using Tulley BMW in Nashua for servicing and sales. It started with some warranty work on my M3. Despite booking it well in advance, and More

by paulnwgb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank
Mar 23, 2009 -

BMW of Stratham responded

Mr Gardner, I apologize for your recent experience at BMW Of Stratham. We rarely miss any trade appraisals but it appears that we may have with you. Here at Ira we show the customer actual Cash value for your car while most other dealers show a trade allowance. A trade allowance is a combination of actual cash value and discount.We believe in full disclousure here at Ira. Looking back at your deal we were a little low on you appraisal do to our current inventory and the time of year that you came in. I hope that you will give us a chance to earn back your business in the future. I have gone over your service issues with the service manager and have put a new process in place to make sure we have the proper tires in stock when an appointment is made. We pride ourselves in taking care of our customers and we dropped the ball with you.I deeply apologize for that and assure you that this is not the norm here. If you have any questions please call me direct at 603-772-000. Sincerely, Joel Ginsburg

February 23, 2009

Scott Murby is a outstanding person, not just a salesperson! I have been treated as if I was a friend. He looks out for me and acts in my best interests. He's responsive to my questions, when I n More

by kitkat60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Murby
February 17, 2009

Linda was extremely helpful, putting me in the car that I have always wanted, a X3. I never felt pressure to make a quick decision, nor did I feel like she played any of the "games" some car sales people do More

by AM315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Stephenson
February 17, 2009

I had been looking for a used Mini Cooper with certain specifications at a reasonable price for 6 months when I found the perfect car on Ira BMW of Stratham's website. It had the right combination of age More

by droscoe01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Stephenson
February 16, 2009

Wendy and Ken are the glue to the operation. Always prompt and helpful. Always great follow up. I cant say the same for the management team and some in service. A few never return calls or mail. Th More

by CoachMcM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy and Ken
February 16, 2009

My husband and I went to BMW for service on his car. During this visit we took some time to check out the lot. My car was a chevy and I was coming to the end of my term. The warranty was running out so More

by priscillamacneill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Stephenson
February 15, 2009

As allways every visit to BMW of Stratham gos great. they take the time and make sure you are pleased and informed at every service visit. Wendy is great.i needed a loaner car and it was ready the minute I p More

by priscillamacneill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wedy Bolia
February 13, 2009

I must admit that Lind Stephenson took the apprehension out of the new car purchase process. Linda found out exactly what we were looking for and came up with several vehicles to look at. We went in one More

by jcc03064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LINDA STEPHENSON
February 12, 2009

Linda Stephenson provided a high level sales experience. She acted as a consultant would as opposed to someone just interested in making a sale. She also did a great job explaining the new features of the 3 More

by epaslawski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Stephenson
February 12, 2009

We recently purchased a CPO 2007 BMW X3 from Scot Murby at BMW of Stratham. It was by far the best car buying experience we have ever had, and we really like cars and buy and sell often. I worked with Sc More

by jcdeering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scot Murby