BMW of Stratham

Very straight forward. Efficient, friendly service. Kept me informed every step of the way. Thank you Efficient, friendly service. Kept me informed every step of the way. Thank you More

They are very professional and very knowledgeable, easy to talk to. They not only great salesmen (Steve Hazard), ther even have a technical person (Haley Heinrich) to explain the complex electronics. to talk to. They not only great salesmen (Steve Hazard), ther even have a technical person (Haley Heinrich) to explain the complex electronics. More

I want to begin by saying that I take full responsibility for purchasing a vehicle "as-is" and was aware of the potential risks involved with buying a five-year-old pre-owned car. I also want to be clear tha for purchasing a vehicle "as-is" and was aware of the potential risks involved with buying a five-year-old pre-owned car. I also want to be clear that I have not asked for a refund or made any demands—my goal from the beginning has simply been to share my experience honestly. That said, I believe it's also fair to express my disappointment. Despite the inspection your team performed, some basic maintenance items and issues were missed, which led to over $1,500 in repairs only a month after taking delivery. I understand that mistakes happen—we're all human—and I don’t fault the technician personally. But this experience has been frustrating, especially as a repeat customer who chose to work with your dealership again based on trust. My decision to post reviews and file a BBB case wasn’t out of spite—it was the only outlet I had to advise others to approach similar purchases with caution. If your team had shown more willingness to address the situation beyond referring to the Buyer’s Guide disclaimer, I likely wouldn’t have taken that route. I truly believe things could have been handled better if there had been any indication of interest in maintaining an ongoing relationship, not just with me but with the local network I’m part of. As someone who works in sales and travels regularly across the state, I interact with a wide range of clients and peers—and this experience is something I’ve shared and will continue to share. Nothing I’ve posted or spoken about is fabricated; it’s all rooted in my genuine disappointment with how this situation unfolded. While I never demanded a specific resolution, a goodwill gesture—something as modest as partial coverage of my unexpected expenses—would have gone a long way toward restoring trust and demonstrating that customer experience still matters. Even a gesture in the range of $500 would signal that the dealership values long-term relationships over short-term transactions. Unfortunately, as it stands, I don’t see myself returning to the dealership or recommending it in the future, which is regrettable considering the potential for continued business. In total, the repairs performed by Tesla on May 28, 2025, included: Brake Fluid Check: $20.50 Cabin Air Filter Replacement: $58.60 HEPA Filter Replacement: $344.20 Low Voltage Battery Service: $226.50 ( FAILED TEST ) Addressing Noise & Vibration (half shaft lubrication): $760.44 Automated Tire Pressure Check and Adjustment: $0.00 The total amount paid was $1,410.24. Please learn from my experience at this dealership and be sure to do a pre-sale inspection. More

Stratham - professional, clean and on time car dealership. Adam is the best - love his humor! dealership. Adam is the best - love his humor! More

Adam at the service department is a total scammer. He lies through his teeth on what ’s going on with your car. And when you call him out on an obvious discrepancy (such as doubling the estimate on th He lies through his teeth on what ’s going on with your car. And when you call him out on an obvious discrepancy (such as doubling the estimate on the exact same work 6-months apart,) he acts like it’s the software’s fault for miscalculating when he knows xxxx well what average labor and parts costs are as a manager in the business. Do not trust a word he says. He’s slimy. I expect a dealer to be more costly than an indie shop, but did not expect blatant scamming. I will never go there again nor recommend it to anyone. More

Great customer service and quality workmanship. Definitely highly recommended and I will be back for future service requirements. Definitely highly recommended and I will be back for future service requirements. More

One of the fast and best experience I have had in recent years will recommend years will recommend More

Clean and well laid out dealership with excellent support and service. I had a no hassle buying experience with a friendly, funny and highly responsive salesperson who knew the ropes and service. I had a no hassle buying experience with a friendly, funny and highly responsive salesperson who knew the ropes More

My first service visit was professional, pleasant and I was kept informed by text and phone. was kept informed by text and phone. More

First time here and I'd have to say top notch service very friendly very accommodating all around has been a great experience, I would highly recommend to anyone very friendly very accommodating all around has been a great experience, I would highly recommend to anyone More