BMW of Sterling

After confirming the car I was looking for availability. I drove an hour just to tell me some story about why it isn’t available. Given all the texts and emails confirming my appointment it would have been I drove an hour just to tell me some story about why it isn’t available. Given all the texts and emails confirming my appointment it would have been nice to let me know driving there was going to be a waste of time. Shady dealership bait and switch More

This is my family's second purchase from Jose. He is an amazing salesperson. Always kind, responsive, and very knowledgeable. We will only go to him for all of our BMW needs. Thank you again Jose! He is an amazing salesperson. Always kind, responsive, and very knowledgeable. We will only go to him for all of our BMW needs. Thank you again Jose! More

I emailed their sales representative to quote me an out of door price for a new X3. His reply: we don’t play this game. And they never returned my emails/calls again. So I purchase my X3 from Silver Spring of door price for a new X3. His reply: we don’t play this game. And they never returned my emails/calls again. So I purchase my X3 from Silver Spring. More

Service Advisor (Mac Safi), Managers, and the Business Manager (Tim) were all very helpful in assisting me with the purchase of a new 2023 BMW X5. I highly recommend this dealership to anyone looking to p Manager (Tim) were all very helpful in assisting me with the purchase of a new 2023 BMW X5. I highly recommend this dealership to anyone looking to purchase or lease a BMW. More

Best buying experience I've ever seen. Jose was very attentive to my requests and he does above and beyond to take care of his customers. Jose was very attentive to my requests and he does above and beyond to take care of his customers. More

Craig Callan provided me with exceptional customer service. He has a good understanding of my 2021 M5 Comp. He knows what services needs to be done to make the car the ultimate driving machine. He lis service. He has a good understanding of my 2021 M5 Comp. He knows what services needs to be done to make the car the ultimate driving machine. He listens to your concerns and puts together an action plan to get that concern resolved. He also shows respect while interacting with customers outside the parameters of business transactions. Craig is a keeper. More

Latasha service was professional. She helped me totally. I would recommend her service to all of my friends. She helped me totally. I would recommend her service to all of my friends. More

I chatted with BMW Sterling’s service advisor Craig Callan. He was very helpful and answered all my questions concerning my 2021 M5 Competition. He had my interest at heart and found the best service f Callan. He was very helpful and answered all my questions concerning my 2021 M5 Competition. He had my interest at heart and found the best service for me. The service was smooth and straightforward. My advisor was helpful. I would recommend deal direct. Overall, great service, efficient communication and a really easy way to get my M5 serviced with lots of help and support to get it done right. More

I did not have an appointment and they seemed a bit busy, but I was helped by Carlos who assured me that it would be taken care of. He was very polite and up front about any questions I had. Got me on my way but I was helped by Carlos who assured me that it would be taken care of. He was very polite and up front about any questions I had. Got me on my way as soon as possible. More

Poor service, internal departments dont communicate with each other. I was called twice for the same issue. The first time noone had a clue that the part to be replaced had not arrived and the second time each other. I was called twice for the same issue. The first time noone had a clue that the part to be replaced had not arrived and the second time i went to get the part replaced. they did not have the screws because of which the car was not ready. Pathetic service and the worst customer experience ever. More