BMW of Sterling

I can't belive I went back here for service after the terrible experience I had last year, but it was closer than BMW of Fairfax. My experience each time is this: 1) Bring car in, stand around for terrible experience I had last year, but it was closer than BMW of Fairfax. My experience each time is this: 1) Bring car in, stand around for a long time waiting for someone to help you (10-20 minutes). There is no central check-in or signs tell you where to go or where to wait. 2) After waiting at home for hours, I give them a call to see if my car is ready. They have never called me at home to give me an update or tell me my car is ready. When I do call, it's near impossible to get ahold of anyone. 3) Last summer, they had problems getting my iPod installation to work, and it took several visits. The service manager came out and yelled/swore at me. What kind of business are they running? 4) The car is ready, but I have to wait 45 minutes while they wash it. Jeesh, just give me my car! More than once, I've sat outside with pissed-off customers waiting for their car to arrive while they take their time washing it. Nonetheless, I gave them one more shot this year: I brought my car in on a Saturday for Service I at 10am. They also needed to take a look at one of my Xenon headlights. The service guy said it would take 2 hours, but the Xenon's might take a lot longer. OK, I realized diagnosing an intermittent electrical problem could take a long time, but they said that they would call me and update me. Since my girlfriend was visiting, I decided not to get a loaner car. So, 3:30 rolls around, and no phone calls. We look on the web and notice that the service department closes at 4pm, so I call the service department at 3:35. They say that the computer says it's not ready yet, but they'll get the guy who is working on it to give me a call right back. Of course, no one calls me, so I call them back at 3:55. No one is around. Nada. All I get is a voice mail. I call back and ask to speak to a warm body in service. Now I get a different voice mail. I leave a message, hoping that someone will check it before they leave. At 4:15, I call back. The receptionist tries to find someone (sales is still open), but everyone in the service department is gone as well as the cashier. Apparently, once 4pm rolled around, everyone left, not bothering to tie up any loose ends before they left. That's no way to run a business. As far as I know, my car could have been ready. Even if it wasn't, they could have at least called me. These guys never call, and it's impossible to reach anyone in service. If I had known that my car wasn't going to be ready, my girlfriend could have driven over and I could have picked up a loaner car. Now I'm without a car. Wonder how I'm going to get to the dealership when the car is eventually fixed? My previous cars were Infinitis and Mazdas. Compared to all of the dealerships I've been to before (6+), this service department is third world. Not a single ounce of professionalism. Sure, the place looks pretty inside, and the initial sales was great, but I'm swearing off BMW of Sterling for good. I gave them one last shot, and they failed again. More

BMW of Sterling disappointed me by billing for work that they did not do. While my car was under warranty I went in for a coolant flush and some other work. They billed BMWNA for the coolant flush but did they did not do. While my car was under warranty I went in for a coolant flush and some other work. They billed BMWNA for the coolant flush but did not perform the work. The mechanic I spoke with told me it wasn't needed. My advisor was unavailable for clarification so I left. They have failed to return four phone calls and two letters. I ended up paying an indepentent to do the flush. Try and discuss work with the techs if you must use this dealer. I now use Arlington. They are not friendly but so far they have done the work they have claimed to. More

Have brought my BMW in for transmission issue and satellite radio installment.Repair was made ASAP to my complete satisfaction and they got my satellite in as soon as they got the part. The only reas satellite radio installment.Repair was made ASAP to my complete satisfaction and they got my satellite in as soon as they got the part. The only reason I gave them 4s on a couple of ratings had to do with the unavailability of Mr. Brooks (strangely always in a meeting and only answers back my calls after Kerri Brown has taken care of it (SHE"S GREAT). More

I live 2 miles from stealer. When I get service done I send both my cars (04m3) & (03x5) 40 miles away to Fairfax BMW. BMWUSA calls and Ask me all the time why I don't take my cars to Sterling. They don' send both my cars (04m3) & (03x5) 40 miles away to Fairfax BMW. BMWUSA calls and Ask me all the time why I don't take my cars to Sterling. They don't know what the hell is going on over at this stealership. Manager must have an online degree cause If my company ran like this I would not be driving BMWs Send your car to fairfax and You will see the difference. More

Bought 02 M3 from Leeman (no longer employed there) and was a good experience. An issue needed corrected that was not done properly the first time and I got nothing but bullshit around from Lopez. <br><b was a good experience. An issue needed corrected that was not done properly the first time and I got nothing but bullshit around from Lopez. <br><br>Service after the sale is key. If you want me to spend 50K + every couple of years you had better take care of me. Instead, they chose to piss on my back and tell me its raining. F ing ass clowns. <br><br>By the way, what other top end dealer do you know that does its body work OUTSIDE IN THE FREAKING PARKING LOT??? More

Love BMWs, but this dealer doesn't seem to have the same passion when it comes to service. I've problems with service for two different cars. <br><br>My M3 I took in for oil service and they did the works passion when it comes to service. I've problems with service for two different cars. <br><br>My M3 I took in for oil service and they did the works, they just didn't put everything back together right. The rear end leaked oil after they serviced it.<br><br>My Mini has been into their shop 3 times for warrenty work. The first time they fixed a cold start/idle/engine light problem. About six months latter the cold start was back, along with backing sensors that didn't work. I took it to them, they gave it back. After being serviced it was still stalling in traffic and the sensors didn't work. I took it back again. And this time the results were the same, so I talked to the service manager. They aggreed to pick it up on Monday morining, to try and fix these problems for the third time. No one showed or called that Monday. I give up. I'll find another dealer to buy cars from. More

Relatively new dealership in the area. It has an experienced and professional sales forece and a highly competent team of technicians. The dealership decor is extremely inviting and takes you away f experienced and professional sales forece and a highly competent team of technicians. The dealership decor is extremely inviting and takes you away from the ho hum of a traditional dealership. The Moorehead management team is sensitive to the needs of customers and does not hesitate to investigate and correct issus raised by customers. The overall atmosophere at the dealership is friendly with a penchant for extending a helping hand to both customers and browsers. Ocassionally, it appears management hires individuals that do not fit its customer sensitivity mode, but they do not last long. Overall, this is a dealership of the future in the PRESENT More

Service department is average, and certainly not up to the standard of the adjacent Volvo dealer (Don Beyer - Dulles). People were friendly enough, but not a fount of knowledge with regard to their produ the standard of the adjacent Volvo dealer (Don Beyer - Dulles). People were friendly enough, but not a fount of knowledge with regard to their products. Example: Asked how to set the reverse passenger side mirror memory as described in the owners manual and I was told it could not be done (By 2 CSRs and 2 mechanics). They even showed me their memory setting computer which offered no options. I later found a BMW service bulletin on the internet that explained the procedure and it worked perfectly as described in the manual. Also found several other memory options that I was not aware were available. They did a good job of washing the car however, and they were fast and friendly for the work they did.<br><br>I've left the recommend section blank, but I know the program will default to no. For routine service, they are probably quite acceptable. For more complex work, it is probably a crap shoot as it is with most dealers. More

Chris Smith is an incompetent CSR. He was at best rude, unknowledgeable and inflexible. I had two separate instances where he charged me four-figure fee for some service that I knew was covered under warr unknowledgeable and inflexible. I had two separate instances where he charged me four-figure fee for some service that I knew was covered under warranty. In order to get my car back on the road ASAP, I had to pay first, got it fixed, then went through the loops to prove to him that the service was warranty item. Meanwhile, he was totally inflexible and rude. I finally got apologies from his boss eventually and full refund.<br><br>Generally, Sterling BMW wasn’t that terrible. But if you want an enjoyable experience, STAY AWAY from Chris Smith. <br> More

Went for a simple alignment over 4 times. Each time is a different excuse as to what the problem could be (never their fault). All problems have to do with the roads, wheels, tires etc. <br>Recently had d different excuse as to what the problem could be (never their fault). All problems have to do with the roads, wheels, tires etc. <br>Recently had defective front rims and again every excuse in the book from not cleaning my car often enough (once a week should suffice, right?) "Caked on Brake Dust" and "using the wrong cleaning solution" Finally had the BMW Field rep look at it and replaced them immediately. What are we? Nineteen year old kids with their first cars? I paid over $55000.00 to deal with somebody like this??<br> More