BMW of Sterling

Bought two cars from Sterling. On each occasion: superb customer service, flexibility and highly, personalized approach, - an excellent experience overall. Highly recommended! customer service, flexibility and highly, personalized approach, - an excellent experience overall. Highly recommended! More

I've had my Mini for about a year and have had to bring it in for several minor issues. All three times that i've brought my car in no one ever calls to tell me the work is completed or when i should ex it in for several minor issues. All three times that i've brought my car in no one ever calls to tell me the work is completed or when i should expect the car to be ready for pick-up. On one occasion I had the unfortunate opportunity to have Mr. Larry King assist me...he was belittling and walked away from me mid-sentence. He is flippant and cavalier in his dealings with customers. I would definitely not recommend buying or bringing your car into this dealership...they lack competence and manners. More

One of the Mini of Sterling employees changed my phone number in their computer system. This kept BMW from contacting me for a survey! Sneaky! number in their computer system. This kept BMW from contacting me for a survey! Sneaky! More

The previously owned BMW I purchased 2 1/2 months ago has broken down frequently. The mechanics are unable to diagnose the problem and the dealership is not willing to give me a loaner car like the car I pr broken down frequently. The mechanics are unable to diagnose the problem and the dealership is not willing to give me a loaner car like the car I pruchased. It has been in their shop 10 days this month and is still not fixed. They lie to you and do not return your phone calls. More

Unreal! I have bought and paid off a BMW from them and leased a Mini. I have asked on no less than 3 occassions to get a simple review for my Mini lease so I can see what it costs to release the car, buy leased a Mini. I have asked on no less than 3 occassions to get a simple review for my Mini lease so I can see what it costs to release the car, buy it or get something else and the manager has blown me off at every turn. WTF! More

If a "0" rating were possible that's what they would get. I tried to sell them my 2006 M5 which they had sold me (I got tired of it) and they reneged on the deal, lied about what they had said etc. I hau I tried to sell them my 2006 M5 which they had sold me (I got tired of it) and they reneged on the deal, lied about what they had said etc. I hauled them into court and obtained a financial judgment against them in mid-July this year and true to form they are now ignoring the court, my attorney's calls to their attorney and refusing to pay. So we have to take further action to try to collect. Probably vindictive on their part as I continue to pay attorneys to try to collect. Pretty soon a Blog goes up something to the effect of: www.dontbuybmwsterling.com More

My friend took his car for oil change to BMW of sterling on Aug 4 2007 at 11.30 a.m He owns 2006 BMW 325 i 4 dr sedan. The porter or guy who drove the car hit it against BMW SUV which belong to BMW of on Aug 4 2007 at 11.30 a.m He owns 2006 BMW 325 i 4 dr sedan. The porter or guy who drove the car hit it against BMW SUV which belong to BMW of sterling. My friend called cops.He spoke to their insurance guys also. They said they will fix the car.But we never know will they fix it properly. My friend is planning to sell his car.But now the car value has diminished. The impact was to the front right portion of the car. Front door fender may be engine radiator hose etc is damaged.It looks like at least $10,000 in repairs. His car has approx. 14,000 miles and was perfect in all ways before the wreck. What should he do I would think that it's not too much for him to ask them to buy his car for at least the market value just before the wreck. What do you think? But they declined to pay for the car. More

Have had a terrible experience wiith the service department. My car was kept by the service department for nearly 10 days for a problem with the electrical system I could not get updates and it was department. My car was kept by the service department for nearly 10 days for a problem with the electrical system I could not get updates and it was very difficult to get through to anybody in the service department. I wish I never have to deal with the service department of Mini of Sterling. I have to take my car in for a regular service and I am dreading the prospect! More

I had a really bad experience at this dealer. The representatives are very pushy and not understanding. I found a car at another BMW dealer and told my representative this when he called me to see if representatives are very pushy and not understanding. I found a car at another BMW dealer and told my representative this when he called me to see if I had decided something. He then actually YELLED at me for "wasting his time on a Saturday." I was in absolute shock. I can say wiht confidence that I will NEVER return to this dealer. Now I see that others have also had bad experiences here. More

I purchased a 2007 750Li from this dealership. Everyone, especially Felix our primary sales representative, was kind, pleasant, and knowledgeable. The purchasing experience from the test drive (and we were especially Felix our primary sales representative, was kind, pleasant, and knowledgeable. The purchasing experience from the test drive (and we were allowed to take the car out without a member of the BMW team in the car with no requirement on how long we could drive it) to the actual purchase was delightful. My wife and I both were pleased with the sales experience. Even the paperwork process took a lot less time than we had expected or experienced in previous buying and/or leasing experiences. The sales manager approached us prior to completing the deal to see if we were satisfied with the service we were receiving. You must admit, at least in our buying experiences that more often than not one never sees the sales manager or the general manager when buying or leasing a car. The bottom line is, we purchased a very expensive automobile, and we were made to feel special in the process which is what everyone wants and deserves especially when spending over $100k for a car. We will definitely purchase another car from BMW of Sterling. More