BMW of Sterling

My husband and I purchased a car from Felix Bighem We were actually ready to buy a car from a different manufacturer but the night before our purchase decided to vist Sterling BMW as our last comparison. were actually ready to buy a car from a different manufacturer but the night before our purchase decided to vist Sterling BMW as our last comparison. We were convinced it was the best choice and so purchased a car that very night. It was not the first car we have purchased from this dealership..but I do believe the relationship between client and salesperson can make or break a deal. Felix has proven to be a salesman that has our back. We have a car on order and Felix has gone to great lengths to make sure we are very happy satisfied customers. More

I had been searching for a used 335i with a manual transmission for a few weeks now. It is rare to find one of these used. I I had been in contact with BMW of sterling for a couple weeks. One day the transmission for a few weeks now. It is rare to find one of these used. I I had been in contact with BMW of sterling for a couple weeks. One day they called me with a car newly available. 335i with manual transmission. I had pictures emailed and several conversations with the cpo manager, Danny. I let them know I was driving 2 hours to see this car. They enthusiastically invited me up. Once there, the test drive went very well and all seemed on track to make a deal happen. Until.....it was time to talk about price. It was time for Danny to get weird. He preceded to tell me this car we had been talking about for a week was not for sale. Said the accounting office was closed, even though it was a Friday. When I reminded the salesperson it was Friday and not Saturday he explained that the woman in accounting was out and no deal, could happen until the volleying monday. It's now been a week since i've visited BMW of sterling. No return phone call. I'm glad too, I will never buy from them. it seems as if they had another buyer in mind which they could get a higher sale price. I've read some other reviews on this site and this appears to be a common tactic. More

We were looking for a 335i with specific features. Had gone to BMW of Fairfax and was shown some cars there. We got a price quote through our credit union and wanted to see if there was any further leewa gone to BMW of Fairfax and was shown some cars there. We got a price quote through our credit union and wanted to see if there was any further leeway. Fairfax did not budge. Went to the BMW of Sterling website and found Felix's name. Called him, told him the information and he immediately started looking to see if he could. He was able to quote us a price $150 lower than the credit union price. Our original quote included "Active Cruise Control". There were no cars that had that option and it would have had to be ordered. After asking some questions about the feature, I realized it wasn't something that I really needed, so I let him know I didn't want that. Felix was able to find a car that met all of our specifications. He had to pull some strings to get it delivered to BMW of Sterling, but he did and we were able to get the car within 4 days of our original visit. When we went to pick up the car, the process went very smoothly. Felix sat with us in the car going over all the features and repeatedly asking if we had any other questions before we left. We set up an appointment to bring the car back in to get Guidepoint installed. Once we drove the car home, I noticed in the light that I could see several scuff marks on the hood of the car. I left a message for Felix that night (it was after hours). He called me back the next day and said they would take care of this when I brought it in. We were given a time it would be done by Shawn Peace, the service advisor, when we brought it in. It was done when they said it would be, and the hood looks perfect. Great job all around. More

I recently purchased a new BMW M3 from BMW of Sterling and my Client Advisor(CA) was Felix Bighem. Felix is very polite and extremely patient. There was no "pressure to buy" during the entire sales pro and my Client Advisor(CA) was Felix Bighem. Felix is very polite and extremely patient. There was no "pressure to buy" during the entire sales process, which is something that I greatly appreciate. His level of patience and ability to provide excellent customer service is unmatched in my opinion. I would classify myself as a high-maintenance car buyer, and Felix never missed a beat. He was always polite and timely in responding to my numerous requests and questions. After this sales experience, Felix is the only CA that I will work with in the future when purchasing a new BMW. More

I've recommended this dealer on several occasions. They are always cordial and professional and provide an easy buying and service experience. When your car is in for service, they keep you updated about w are always cordial and professional and provide an easy buying and service experience. When your car is in for service, they keep you updated about what is going on. It's also really easy to set up an appointment. More

Sterling BMW always provides great service. I've bought my last 2 cars with them and see no reason why I wouldn't buy all my future cars from them. They always go the extra mile to ensure that I'm satisfi my last 2 cars with them and see no reason why I wouldn't buy all my future cars from them. They always go the extra mile to ensure that I'm satisfied with their service. On more than one occasion I've had to stop in for a quick fix without an appointment(tail light, etc.) and they've helped me on the spot. More

Great experience during both cars I purchased. I will go back again in the future. The dealership had plenty of cars to pick from, and urged me to drive as many as I needed to decide on the right car. I f back again in the future. The dealership had plenty of cars to pick from, and urged me to drive as many as I needed to decide on the right car. I felt like th eprice was fair and they were willing to deal more than I thought. Happy Customer. More

BMW of Sterling is a highly professional operation. My service appointment arrived via email and was confirmed with a telephone conversation. Service begins with the arrival at the dealership. The vehicle service appointment arrived via email and was confirmed with a telephone conversation. Service begins with the arrival at the dealership. The vehicle [2008 Series 650] was inspected for dents, scratches, and blemishes, and none were noted. It was left in the service bay area for an employee to park until a service technician was available. The service was completed within the estimated time frame. It appears, as a matter of practice, vehicles are washed before they are returned to customers at no charge to the customer. Some of the comments about this dealership are unfounded. For example, they have the most experienced technicians in the area, who often spend time with customers explaining some of the nuances of a vehicle. The itemization of services that I received from the cashier clearly explained what was done, which, frankly, was much more than expected. I have never been subjected to any rude behavior, which I certainly would not accept, and have not seen anyone being treated in a discourteous manner. Yes, the sales area has delivered a number of vehicles, which accounts for the ranking in the upper sales echelons not only for Virginia but also for the nation. The dealership is also one of a select group of Quality Service Centers, designated by BMW in Munich, Germany. For 2009, it was selected among the top 20 dealerships in the nation by BMW. In short, you are not selected to receive awards without some basis. Moving outside the dealership. BMW of Sterling is a genuine corporate citizen. It supports a number of philanthropic events throughout the Northern Virginia area. While others may be doing the same thing, I have never seen them at any of these events. Overall, it is difficult to argue with success. Perhaps, there are times when personalities may clash or there may be misinterpretations of the facts. Often these matters are easily resolved with reason and rationality. BMW of Sterling is a stellar dealership that warrants a top ranking in all categories. If other dealerships imitated their basic principles and modus operandi, it would certainly have a positive affect upon all automobile retail distribution channels. More

I had my 2003 325i serviced here, and have nothing but good things to say about my experience. the technician did a great job fixing my issues, and my service advisor (Peter) was excellent. I would/will good things to say about my experience. the technician did a great job fixing my issues, and my service advisor (Peter) was excellent. I would/will not hesitate to go back to this service center again for my BMW. More

I was pleased with my overall experience when I got my car serviced here the other day. The staff was friendly and I felt as though they actually cared about me. I don't know a whole lot about cars, so car serviced here the other day. The staff was friendly and I felt as though they actually cared about me. I don't know a whole lot about cars, so they made sure to explain everything to me in terms I would understand. I would go back, and would recommend this place. More