BMW of Sterling

Sterling BMW always provides great service. I've bought my last 2 cars with them and see no reason why I wouldn't buy all my future cars from them. They always go the extra mile to ensure that I'm satisfi my last 2 cars with them and see no reason why I wouldn't buy all my future cars from them. They always go the extra mile to ensure that I'm satisfied with their service. On more than one occasion I've had to stop in for a quick fix without an appointment(tail light, etc.) and they've helped me on the spot. More

Great experience during both cars I purchased. I will go back again in the future. The dealership had plenty of cars to pick from, and urged me to drive as many as I needed to decide on the right car. I f back again in the future. The dealership had plenty of cars to pick from, and urged me to drive as many as I needed to decide on the right car. I felt like th eprice was fair and they were willing to deal more than I thought. Happy Customer. More

BMW of Sterling is a highly professional operation. My service appointment arrived via email and was confirmed with a telephone conversation. Service begins with the arrival at the dealership. The vehicle service appointment arrived via email and was confirmed with a telephone conversation. Service begins with the arrival at the dealership. The vehicle [2008 Series 650] was inspected for dents, scratches, and blemishes, and none were noted. It was left in the service bay area for an employee to park until a service technician was available. The service was completed within the estimated time frame. It appears, as a matter of practice, vehicles are washed before they are returned to customers at no charge to the customer. Some of the comments about this dealership are unfounded. For example, they have the most experienced technicians in the area, who often spend time with customers explaining some of the nuances of a vehicle. The itemization of services that I received from the cashier clearly explained what was done, which, frankly, was much more than expected. I have never been subjected to any rude behavior, which I certainly would not accept, and have not seen anyone being treated in a discourteous manner. Yes, the sales area has delivered a number of vehicles, which accounts for the ranking in the upper sales echelons not only for Virginia but also for the nation. The dealership is also one of a select group of Quality Service Centers, designated by BMW in Munich, Germany. For 2009, it was selected among the top 20 dealerships in the nation by BMW. In short, you are not selected to receive awards without some basis. Moving outside the dealership. BMW of Sterling is a genuine corporate citizen. It supports a number of philanthropic events throughout the Northern Virginia area. While others may be doing the same thing, I have never seen them at any of these events. Overall, it is difficult to argue with success. Perhaps, there are times when personalities may clash or there may be misinterpretations of the facts. Often these matters are easily resolved with reason and rationality. BMW of Sterling is a stellar dealership that warrants a top ranking in all categories. If other dealerships imitated their basic principles and modus operandi, it would certainly have a positive affect upon all automobile retail distribution channels. More

I had my 2003 325i serviced here, and have nothing but good things to say about my experience. the technician did a great job fixing my issues, and my service advisor (Peter) was excellent. I would/will good things to say about my experience. the technician did a great job fixing my issues, and my service advisor (Peter) was excellent. I would/will not hesitate to go back to this service center again for my BMW. More

I was pleased with my overall experience when I got my car serviced here the other day. The staff was friendly and I felt as though they actually cared about me. I don't know a whole lot about cars, so car serviced here the other day. The staff was friendly and I felt as though they actually cared about me. I don't know a whole lot about cars, so they made sure to explain everything to me in terms I would understand. I would go back, and would recommend this place. More

I have purchased two vehicles from MINI of Sterling, Their warranty work on my vehicles is very impressive. I've never been happier with car service. I definitely recommend them for their extremely comp Their warranty work on my vehicles is very impressive. I've never been happier with car service. I definitely recommend them for their extremely competent service department. Jeff Wannall was so helpful. More

I agree with the review below. Our first experience at BMW of Sterling was with Larry who was very friendly and helpful. He gave us a lot of information to take home, answered all of our questions, and ne BMW of Sterling was with Larry who was very friendly and helpful. He gave us a lot of information to take home, answered all of our questions, and never once pressured us into buying something we were not completely in love with. We ended up going back and purchasing our second BMW based on the advice Larry had given us. More

Ok first I have to say, I bought my BMW about a week ago and ended up leaving the keys in the trunk, I desperately called this dealership as that was my only key I had and Natalie answered the phone. I aske and ended up leaving the keys in the trunk, I desperately called this dealership as that was my only key I had and Natalie answered the phone. I asked her what I could do and she got up and asked a foreman there to see HOW we could get into the trunk since you need power going to the car in order to open the trunk. We tried numerous techniques until she finally told me to push the subwoofer in. She could have easily said that I needed another key (which is 200 bucks) and be done with me but she persisted and I was able to get my keys back. One week later I decided I need an oil change, so I call them up and get Natalie yet again, I asked if she had any openings for the next day and she said no, but had something on the following day. I said I needed it done the next day and was about to hang up when she put me on hold to find out if she could take me, so they wiggled me into the schedule. Now Upon first pulling my car up to get an oil change I was initially just stared at. Finally after about ten minutes somebody yelled over to me asking if i was helped. The gentleman comes up to me, no hello, just sort of gruntly asks "last name?" and "do you have an appointment?". This guy had the personality of a mud fence. I was beginning to regret my scheduling an appointment there, but went in and sat down in the waiting area. Ted was my service advisor and was very helpful and friendly compared to a couple other guys there. They changed my oil and found a screw in my tire (which was why my low tire pressure light kept coming on) and they fixed that as well. On top of all that they detailed it really well. Now overall I had a pretty good experience with the staff (the guy who greets you could have been a lot friendlier) but then there was the cost, they charged 66 bucks labor to do the oil change and another 20 to plug the tire. VERY EXPENSIVE. More

Great Dealership. Great People. You can't beat a BMW and working with Larry made it easy to find the right car... The selection was great and had all types of options to choose from. Normally the sale and working with Larry made it easy to find the right car... The selection was great and had all types of options to choose from. Normally the sales reps pressure you to buy and that is a big turn off for me - Larry let the car sell me. I will recommend this dealership to anyone... Owner of 525i. More

It's hard to know where to start...my service experience with my supposedly certified pre-owned car has been horrible from start to finish. The service employees have been rude, condescending and generally with my supposedly certified pre-owned car has been horrible from start to finish. The service employees have been rude, condescending and generally indifferent to whether I and my car were being taken care of. In the 8 or so weeks I've owned my car, they've had it in the shop at least half that time, and after recently receiving it back (possibly, finally fixed?), the low oil light comes on. How on earth was that not something that was checked before returning the car? In addition, they ripped out the base to the floor mats, so that they won't stay put anymore. While my sales experience was great, my experience with the service department has been an all out nightmare. To make things even worse, the service department seems to rely on the sales force to go out and make things right with the customer. My sales agent is the one who has been driving my car and the various loaners back and forth to me all winter, while the service personnel sit back and treat me like I'm an idiot who knows nothing about my car. Stay away from this dealership! More