BMW of Sterling

Bought a used Toyota Matrix that was overly priced by over a thousand dollars. The price on the car was for a perfect 2005 Toyota Matrix, however it was starting to rust in some areas. I am going to over a thousand dollars. The price on the car was for a perfect 2005 Toyota Matrix, however it was starting to rust in some areas. I am going to have to spend $500 to fix it. They would not fix it or negotiate at all. However, he promised to get the car detailed and to provide me with a tank of gas instead. Car is still dirty inside and only got half a tank of gas. When asked for a second key, he told me he would call me to let me know if they had one the same day. He did not call, however, he did call the night before to make sure I would be on time because I only put a deposit down. When I got there on time, the car was not ready for another hour. Also the sale man knew nothing about warranties and even said that the bmw did not offer warranty on used cars. However after pushing them I found that they offered a really bad one that was overly priced. When we wanted an independent mechanic to look at the car since they gave no warranty with the car it, it took over an hour to get permission and then I didn't even have to sign any paper work. Very unprofessional. They are fast talking who will convince you to buy the car and then not care any more. Believe maybe half of what they tell you and make sure they put there promises into hand writing and sign it. However I do think this car will be good or I would not have bought it. More

I bought my BMW @ a different dealership but BMW of Sterling is very close to my home so I've gone there for maintenance. The facility is very nice and everyone from the service to parts staff has bee Sterling is very close to my home so I've gone there for maintenance. The facility is very nice and everyone from the service to parts staff has been courteous and professional. Bob in the parts department is always willing to work with me and while I've had different SAs each time I've gone in, Ted, Shawn and Kurt have been great to work with. I'll absolutely continue to use them for servive but will have a hard time leaving my CA at another dealer...now if he leaves his job, then where I buy the next car is wide open. More

I just wanted to say that Peter Akezi at BMW of Sterling was fantastic. He was very patient and answered all my questions and guided me in choosing the best vehicle that I needed. I was very impressed with was fantastic. He was very patient and answered all my questions and guided me in choosing the best vehicle that I needed. I was very impressed with him and he really made me feel part of the BMW of Sterling family. It was my first car purchase at a dealership and I had a tremendous experience! More

After being the loyal customer since 2002, that was the worst experience I had with the dealership! I was there to lease a new 328i, but ended with a car in the lot since Aug/2010. Furthermore, didn't get worst experience I had with the dealership! I was there to lease a new 328i, but ended with a car in the lot since Aug/2010. Furthermore, didn't get a fair price for the car, and got high interest rate. I actually asked a price quote for 2 cars, 328i Coupe and 328i Convertible. My first choice was the convertible. We test drove both cars. After few minutes in the Sales Manager office, the Sales Consultant came out and told us that the convertible was sold! That was kind of weird as the car was in the warehouse lot, and we saw the car on Friday (test drove on Saturday). My husband and I think that we were steered to purchase the 328i Coupe as the car has been there for a very long time. More

I visited this dealership to help my daughter buy a 2008 328I. Anthony kept saying how he always made the perfect customer experience. When I saw the car it had several obvious sctatches and dents. Anthony 328I. Anthony kept saying how he always made the perfect customer experience. When I saw the car it had several obvious sctatches and dents. Anthony said that they weren't there earlier in the day and must have just happened. What was worse however, was that the car had leatherette seats when it wss advertised as having leather. Anthony said that it wasn't his fault, it was the advertising company's problem. Today,(6 days after this visit), the same car is still being presented on Autotrader as having leather seats. More

My husband and I purchased a car from Felix Bighem We were actually ready to buy a car from a different manufacturer but the night before our purchase decided to vist Sterling BMW as our last comparison. were actually ready to buy a car from a different manufacturer but the night before our purchase decided to vist Sterling BMW as our last comparison. We were convinced it was the best choice and so purchased a car that very night. It was not the first car we have purchased from this dealership..but I do believe the relationship between client and salesperson can make or break a deal. Felix has proven to be a salesman that has our back. We have a car on order and Felix has gone to great lengths to make sure we are very happy satisfied customers. More

I had been searching for a used 335i with a manual transmission for a few weeks now. It is rare to find one of these used. I I had been in contact with BMW of sterling for a couple weeks. One day the transmission for a few weeks now. It is rare to find one of these used. I I had been in contact with BMW of sterling for a couple weeks. One day they called me with a car newly available. 335i with manual transmission. I had pictures emailed and several conversations with the cpo manager, Danny. I let them know I was driving 2 hours to see this car. They enthusiastically invited me up. Once there, the test drive went very well and all seemed on track to make a deal happen. Until.....it was time to talk about price. It was time for Danny to get weird. He preceded to tell me this car we had been talking about for a week was not for sale. Said the accounting office was closed, even though it was a Friday. When I reminded the salesperson it was Friday and not Saturday he explained that the woman in accounting was out and no deal, could happen until the volleying monday. It's now been a week since i've visited BMW of sterling. No return phone call. I'm glad too, I will never buy from them. it seems as if they had another buyer in mind which they could get a higher sale price. I've read some other reviews on this site and this appears to be a common tactic. More

We were looking for a 335i with specific features. Had gone to BMW of Fairfax and was shown some cars there. We got a price quote through our credit union and wanted to see if there was any further leewa gone to BMW of Fairfax and was shown some cars there. We got a price quote through our credit union and wanted to see if there was any further leeway. Fairfax did not budge. Went to the BMW of Sterling website and found Felix's name. Called him, told him the information and he immediately started looking to see if he could. He was able to quote us a price $150 lower than the credit union price. Our original quote included "Active Cruise Control". There were no cars that had that option and it would have had to be ordered. After asking some questions about the feature, I realized it wasn't something that I really needed, so I let him know I didn't want that. Felix was able to find a car that met all of our specifications. He had to pull some strings to get it delivered to BMW of Sterling, but he did and we were able to get the car within 4 days of our original visit. When we went to pick up the car, the process went very smoothly. Felix sat with us in the car going over all the features and repeatedly asking if we had any other questions before we left. We set up an appointment to bring the car back in to get Guidepoint installed. Once we drove the car home, I noticed in the light that I could see several scuff marks on the hood of the car. I left a message for Felix that night (it was after hours). He called me back the next day and said they would take care of this when I brought it in. We were given a time it would be done by Shawn Peace, the service advisor, when we brought it in. It was done when they said it would be, and the hood looks perfect. Great job all around. More

I recently purchased a new BMW M3 from BMW of Sterling and my Client Advisor(CA) was Felix Bighem. Felix is very polite and extremely patient. There was no "pressure to buy" during the entire sales pro and my Client Advisor(CA) was Felix Bighem. Felix is very polite and extremely patient. There was no "pressure to buy" during the entire sales process, which is something that I greatly appreciate. His level of patience and ability to provide excellent customer service is unmatched in my opinion. I would classify myself as a high-maintenance car buyer, and Felix never missed a beat. He was always polite and timely in responding to my numerous requests and questions. After this sales experience, Felix is the only CA that I will work with in the future when purchasing a new BMW. More

I've recommended this dealer on several occasions. They are always cordial and professional and provide an easy buying and service experience. When your car is in for service, they keep you updated about w are always cordial and professional and provide an easy buying and service experience. When your car is in for service, they keep you updated about what is going on. It's also really easy to set up an appointment. More