BMW of Sterling

I'll keep this review short, simply put, I was shocked how family oriented this dealership was. I felt like I was home and secure when I visited BMW of Sterling. I was in the market for a new 328xi and Mi how family oriented this dealership was. I felt like I was home and secure when I visited BMW of Sterling. I was in the market for a new 328xi and Mike Arata did a fantastic job guiding me and teaching me the bells and whistles of the vehicle. It's very hard to impress me and BMW of Sterling did a fantastic job. Thanks again guys! More

Wife took her mini in because of check engine light turned out to be a loose oil filler cap in there overall check of the car they told her she would need new brakes before inspection because the info turned out to be a loose oil filler cap in there overall check of the car they told her she would need new brakes before inspection because the info pulled from the key fob. I just did the brakes myself front pads barely half worn. Just another dealer living up to the stereo type of taking advantage of women. Appeal to the worst fears to get more business. We will never return More

Absolutely amazing customer service - from the loaner to the actual maintenance performed. My service advisor, Stefan Vrabel, was attentive to my needs and very responsive. He did above and beyond what I ha the actual maintenance performed. My service advisor, Stefan Vrabel, was attentive to my needs and very responsive. He did above and beyond what I had been used to at other dealers. In addition, Andrew, my tech is perhaps one of the most talents auto mechanics/technicians I have ever met. His attention to detail is unparalleled and his friendly demeanor and professionalism is unquestioned. From the moment I pulled my 750 into the bay to the moment I left in my loaner, I was treated as a respected and valued customer. Everyone also seemed to be mindful and respectful of my time constraints, a very unique and precious asset in a dealership. If you have a BMW or are looking to buy one, this IS the place to go! More

I don't have a Mini dealership close to where I live and this one was the closest. My service engine light was on and I took it to my local service station to have a diagnostic scan test done. They told m this one was the closest. My service engine light was on and I took it to my local service station to have a diagnostic scan test done. They told me the issue should be covered under warranty and to take it to the dealership. I called Mini of Sterling Service 4 times. First time I was put in voice mail and left a message. Second time I called, I was transfered to a rude girl who told me the person I needed to talk to was on the phone and they would call me back, again another message. That was yesterday. No one has called me. I called again this morning and only got recordings, so I hung up. Second time the receptionist put me in some "loop" that I kept getting back to her three times who stated: I have been paging them, I don't know why they won't pick up. Let me try another number, which again, got me put into another voice mail, and again left another message. And now it's the end of the 2nd day and nothing. The next closest Mini Dealership is in Alexandria about 10 miles further away, but thought I would try them. As I NEED to get this looked at asap. My call was answered by a LIVE person the first time I called, got all my questions answered, was told it was under warranty, she (Pat) scheduled me for an appointment tomorrow morning and they are giving me a free loaner for the service period. It was like night and day! Do yourself a favor, if you need service, call Alexandria and skip Sterling. Don't waste your time like I did. More

Sales staff was awesome, I was in the market for a 328i and I found one online from another dealership in another state, I went to BMW of Sterling becuase they had a similar model but the price was a littl and I found one online from another dealership in another state, I went to BMW of Sterling becuase they had a similar model but the price was a little higher. They matched the price and saved me headache of shipping a car out of state! Alvin Nix was great to work with, really wanted to make me happy. If your looking at buying a pre-owned BMW talk to Alvin!! More

Upon a recent trip for service with NAV system, I was greeted by Stefan Vrabel who courteous and very helpful. He understood my concern and arranged promptly for a loaner car while they investigated the greeted by Stefan Vrabel who courteous and very helpful. He understood my concern and arranged promptly for a loaner car while they investigated the repair. The repair took less time than he quoted and the service was performed impeccably. I highly recommend BMW of Sterling for their quality or work and dedication to their customers. RC More

BMW of Sterling is truely a great car dealership, fromm the moment I walked in they weere very helpful and nice to me. They were not push on the sales which I liked, Alvin really made sure he understood my the moment I walked in they weere very helpful and nice to me. They were not push on the sales which I liked, Alvin really made sure he understood my needs in the vehicle of my choice. Great experience, I highly recommend BMW of Sterling. More

Just traded my Acura in for a 2010 BMW 328i and I have to say I love it! Mike Arata from BMW of Sterling was very helpful and took great care of me. I would definitely recommend BMW of Sterling to anyone tha say I love it! Mike Arata from BMW of Sterling was very helpful and took great care of me. I would definitely recommend BMW of Sterling to anyone that wants great service and price, ask for Mike Arata! More

After having my wonderful Outlander totaled, my husband and I were on a hunt for the same car. Luckily the dealership had our exact match. Ruby was beyond helpful when we arrived, even though we were buy and I were on a hunt for the same car. Luckily the dealership had our exact match. Ruby was beyond helpful when we arrived, even though we were buying a $21,000 used car he treated us like we were buying the most expensive car on their lot. His attention and helpfulness were beyond appreciated and above expectation. Buying a car brings me a lot of stress and he did his best to assure me that he would do everything in his power to give me the car I wanted. The car that I saw on autotrader was the exact match that was put in front of me. We were not lied to and be lied to was the norm in the other dealerships we had visited. He was enjoyable to work with and after two weeks of being stressed I was finally put at ease. He made car buying so easy and the other men and women who worked there were just as nice. We would buy from them again...(although I hope not too soon because I love my Outlander, but maybe next time I will buy a BMW.... More

Bought a used Toyota Matrix that was overly priced by over a thousand dollars. The price on the car was for a perfect 2005 Toyota Matrix, however it was starting to rust in some areas. I am going to over a thousand dollars. The price on the car was for a perfect 2005 Toyota Matrix, however it was starting to rust in some areas. I am going to have to spend $500 to fix it. They would not fix it or negotiate at all. However, he promised to get the car detailed and to provide me with a tank of gas instead. Car is still dirty inside and only got half a tank of gas. When asked for a second key, he told me he would call me to let me know if they had one the same day. He did not call, however, he did call the night before to make sure I would be on time because I only put a deposit down. When I got there on time, the car was not ready for another hour. Also the sale man knew nothing about warranties and even said that the bmw did not offer warranty on used cars. However after pushing them I found that they offered a really bad one that was overly priced. When we wanted an independent mechanic to look at the car since they gave no warranty with the car it, it took over an hour to get permission and then I didn't even have to sign any paper work. Very unprofessional. They are fast talking who will convince you to buy the car and then not care any more. Believe maybe half of what they tell you and make sure they put there promises into hand writing and sign it. However I do think this car will be good or I would not have bought it. More