BMW of Sterling

I have worked with Felix Bighem for about six years now as my Client Advisor and I've purchased three cars from him, with a fourth now on order since last weekend. At every stage in the car-buying process, as my Client Advisor and I've purchased three cars from him, with a fourth now on order since last weekend. At every stage in the car-buying process, the service Felix provides stands out from the rest, and that's the reason I continue to come back to him. He's very easy to work with, up front and honest about pricing and details, and patient, willing to answer any questions. He even alerted me to a $1000 rebate from my bank of which I was unaware. Felix is also willing to go the extra mile for his clients, doing things such as moving up a production by swapping with another dealer to get an ordered car more quickly. It's clear that he values the end-to-end relationship rather than just making a sale or making profit. He is always professional and treats me (and I assume all his clients) with respect, making the always stressful negotiations of buying a new car go more smoothly. I would strongly recommend anyone in the NoVA area who wants a BMW to go talk to Felix. More

BMW of Sterling intentionally mislead me about the diagnostic of my car stating the problem is with the steering wheel and it will require approx $1900. I insisted I should be given the diagnostic err diagnostic of my car stating the problem is with the steering wheel and it will require approx $1900. I insisted I should be given the diagnostic error code after consultation on the web and with my mechanic who all advised that the problem is with the Transfer Case Actuator. After insisting on getting the error code finally the service manager gave me the true results of the test. All I wanted to know is what is wrong with my car and fix it where it pleases me. They wanted to make sure the car is fixed at their facility which charges way over the part price $700 and labor of $200. Attached are links to the estimate I was handed: {not allowed to include a link under this site} and the actual diagnostic error: {not allowed to include a link under this site} You can link both documents with the VIN # of my car.Also the car stayed overnight and little cash was stolen from driver door pocket $25.First & Last Visit for Sure. More

When I first got my MINI at MINI of Sterling, the service was great and never had a problem with them. They took care of my every need and got me in and out without wasting my time. Two years later... the ho was great and never had a problem with them. They took care of my every need and got me in and out without wasting my time. Two years later... the honeymoon period must be over. I sent one email in response to an event they held, and the next thing you know I was getting nagging emails about "my inquiry into a new MINI". It took several emails to get the salesperson to stop sending me essentially spam. In addition, in the past year or so, the quality of service they offer in their service department has drastically declined, mainly in trying to get my car in for service and getting a loaner. The last time I had my car in, they gave me a really hard time because I asked for a loaner (god forbid I have a vehicle to get to work and back while they worked on it). They told me my car just needed an oil change and it didn't warrant a loaner. I pushed a little harder, and they gave me a loaner. Low and behold, my service adviser called me and told me about a couple of other things that needed to be done (surprise, surprise). Now, I just called this week to make an appointment due to a recall notice I received for a part on my car, and the notice said the repair will take at least an hour or more. Thus, I asked for a loaner again (still have to go to work to pay my bills). They told me they have a new policy where your car has to be in for service for 2 hours or more (though, I recently learned the BMW side does not have this policy and will give one if requested - must be nice). The more annoying part was I asked the guy if this was the same policy for other area MINI dealers, and he said he couldn't speak for them, but he had to point out that the Sterling location had the largest loaner fleet. What's the problem then with giving me a loaner when it was never a problem in the past? So I asked to speak with a manager; and the guy tried, but instead the lady, Kathy, told the guy what to say without answering the phone. HELLO!?! I could hear every word you said since the guy didn't put me on hold! Ridiculous! Now I'm looking for another MINI dealership to help with my service. The only reason I'm still even taking my car to them is that my car is still covered by a warranty. I highly do not recommend using MINI of Sterling if you are looking to get one. I love my MINI, but the poor customer service they have in the service department is seriously making me consider trading it in for something other than a MINI... perhaps the Volvo dealership next door where I used to take my used Volvo and never got any hassle from them about requesting a loaner. More

The service is terrible. Phone calls not returned. Leaving a hose unconnected. Go to Alexandria. We drive there to get out car serviced even though it's much farther, just to avoid Sterling Mini. Leaving a hose unconnected. Go to Alexandria. We drive there to get out car serviced even though it's much farther, just to avoid Sterling Mini. More

This dealer lies, dodges questions, overcharges and does shoddy repairs. They are happy to sweet talk but little more. Our leaking transmission at 36k miles was "normal" according to them because it was not shoddy repairs. They are happy to sweet talk but little more. Our leaking transmission at 36k miles was "normal" according to them because it was not "leaking", but rather minor "seapage". And their way to make things right was a proposal to reduce their price to more than what 3 other mechanics would charge for the same job. This dealer is a joke and their local reputation supports that. Don't make our mistake by finding out the hard way. More

I love my Mini, have had it for 5 years now, but scheduling service with Mini of Sterling is a continuing nightmare. Although they claim you can schedule service on their web site, in reality that scheduling service with Mini of Sterling is a continuing nightmare. Although they claim you can schedule service on their web site, in reality that only seems to function less than half the time. The rest of the time it either has a "Not available" message or it just fails to work, no message. Twice I have tried one of their recommended alternatives, sending them an email -- the responses I got both times were from sales, nagging me for weeks afterwards to respond regarding my "inquiry about a new Mini". When I have called, as a last resort, I have never once gotten through to speak with an actual person in order to schedule service. Leaving a message on voice mail results in days of phone tag. Even once all these hurdles are overcome, service is so booked that appointments can only be scheduled weeks out. This dealership is poorly managed, they apparently sold far more minis than they are willing to maintain, and as others here have noted they are one of the very few dealers in this area. But it seems like they know people have few if any options, they apparently have way more service business than they can handle, so no need to please those pesky customers who keep annoying them with wanting to schedule appointments. More

I'll keep this review short, simply put, I was shocked how family oriented this dealership was. I felt like I was home and secure when I visited BMW of Sterling. I was in the market for a new 328xi and Mi how family oriented this dealership was. I felt like I was home and secure when I visited BMW of Sterling. I was in the market for a new 328xi and Mike Arata did a fantastic job guiding me and teaching me the bells and whistles of the vehicle. It's very hard to impress me and BMW of Sterling did a fantastic job. Thanks again guys! More

Wife took her mini in because of check engine light turned out to be a loose oil filler cap in there overall check of the car they told her she would need new brakes before inspection because the info turned out to be a loose oil filler cap in there overall check of the car they told her she would need new brakes before inspection because the info pulled from the key fob. I just did the brakes myself front pads barely half worn. Just another dealer living up to the stereo type of taking advantage of women. Appeal to the worst fears to get more business. We will never return More

Absolutely amazing customer service - from the loaner to the actual maintenance performed. My service advisor, Stefan Vrabel, was attentive to my needs and very responsive. He did above and beyond what I ha the actual maintenance performed. My service advisor, Stefan Vrabel, was attentive to my needs and very responsive. He did above and beyond what I had been used to at other dealers. In addition, Andrew, my tech is perhaps one of the most talents auto mechanics/technicians I have ever met. His attention to detail is unparalleled and his friendly demeanor and professionalism is unquestioned. From the moment I pulled my 750 into the bay to the moment I left in my loaner, I was treated as a respected and valued customer. Everyone also seemed to be mindful and respectful of my time constraints, a very unique and precious asset in a dealership. If you have a BMW or are looking to buy one, this IS the place to go! More

I don't have a Mini dealership close to where I live and this one was the closest. My service engine light was on and I took it to my local service station to have a diagnostic scan test done. They told m this one was the closest. My service engine light was on and I took it to my local service station to have a diagnostic scan test done. They told me the issue should be covered under warranty and to take it to the dealership. I called Mini of Sterling Service 4 times. First time I was put in voice mail and left a message. Second time I called, I was transfered to a rude girl who told me the person I needed to talk to was on the phone and they would call me back, again another message. That was yesterday. No one has called me. I called again this morning and only got recordings, so I hung up. Second time the receptionist put me in some "loop" that I kept getting back to her three times who stated: I have been paging them, I don't know why they won't pick up. Let me try another number, which again, got me put into another voice mail, and again left another message. And now it's the end of the 2nd day and nothing. The next closest Mini Dealership is in Alexandria about 10 miles further away, but thought I would try them. As I NEED to get this looked at asap. My call was answered by a LIVE person the first time I called, got all my questions answered, was told it was under warranty, she (Pat) scheduled me for an appointment tomorrow morning and they are giving me a free loaner for the service period. It was like night and day! Do yourself a favor, if you need service, call Alexandria and skip Sterling. Don't waste your time like I did. More