BMW of Sterling

The Best Dealership around! Excellent employees, ready to do anything to make you happy with your new car or fix any problem that should arise as quickly as possible. I have just picked up my 3rd Leased M to do anything to make you happy with your new car or fix any problem that should arise as quickly as possible. I have just picked up my 3rd Leased MINI Cooper. Has to be a good reason for me to return. People, service and outstanding vehicles. Don't hestitate to use them. More

I am so furious with this dealership that it is difficult for me to put it in words. I have a 2011 mini cooper countryman that I bought in May of last year. At the time of purchase, the finance lady sold for me to put it in words. I have a 2011 mini cooper countryman that I bought in May of last year. At the time of purchase, the finance lady sold me a tire warranty based on the information that the car comes standard with pirelli run flat tires (the most worthless tire on the planet, in my opinion), and if I received a puncture or other damage on the tire, the warranty would be helpful as pirellis run about $700 a tire ($700 a tire? This is where the BS started). I agreed to the warranty as I drive an average of 120 miles per day and wanted to be sure such an expensive tire was covered. There was no caveats about tire wear or mileage limitations at the time of purchase. One year later, I find myself with one rear tire with a slow leak, the other rear tire with a puncture, and one front tire completely blown out. The dealership is refusing to cover these under warranty as apparently they are below the scanned tread level permitted by the warranty. Additionally, the dealership will only replace the tires with the Pirellis at $240 per tire excluding installation and alignment. They are refusing to replace the tires with any other less expensive tire as I then would not have a spare, and apparently they are concerned about liability should I be on the road and have a flat without a spare. This has been going on now for two weeks (the first five of which I could not get ahold of the service representative handling the vehicle, Sean Peace, as he was out on an emergency and apparently no one can pick up his clients). I still have no tires, no offer to replace the tires with a less expensive version, no apologies for the delay in response to my repeated phone calls- just threats that they have decided they will refund the tire warranty and tow the car to wherever I would like, leave it (undriveable) and get their loaner back. This has escalated up to the general manager, who likes the sound of his own voice and will not listen or compromise, to the franchise owner, Tom Moorehead, who is about to receive a letter from an attorney. This could have been resolved amiably but Mini of Sterling is antagonistic and deceitful and makes no attempt to service its clients. To top it off, Mini comes with a no cost maintenance program that I was unaware of, so I have been getting my oil changes locally instead of driving 90 miles to the dealership only to sit and wait a whole day while the oil is changed. Now I am told that this invalidates the warranty because they have not done the maintenance. As a final irritation, I left my PO Box key in the mini, never aware that it would take so long to get the car back, and have yet been able to get mini to fed ex it back to me, so I've been unable to check my mail. Steer WAY clear of this dealership. Mini is wonderful but mini of sterling is an abysmal failure. More

Went in for normal service and they treated me like gold. Wolfgang has always been extremely professional and is a credit to their business. I will definitely go back. Wolfgang has always been extremely professional and is a credit to their business. I will definitely go back. More

always a pleasure to see these guys! I love the new building and the fluency of the work. now they are even open one hour later than other dealers, which makes it so much more easier for me to continu building and the fluency of the work. now they are even open one hour later than other dealers, which makes it so much more easier for me to continue going here. More

The sales team and service at BMW of Sterling did an awesome job in striking the right deal and also providing quality service for my BMWs. I have bought 2 BMW's from these guys and they are good in awesome job in striking the right deal and also providing quality service for my BMWs. I have bought 2 BMW's from these guys and they are good in negotiating and striking great deals in used cars. (Hint: They have a good room to mark down prices.) The service department is also meticulous in taking care of issues and keeping me well informed about the status. I have dealt with BMW of Fairfax and they really suck in their negotiating skills. More

DO NOT TAKE YOUR BMW TO BMW OF STERLING FOR SERVICE UNLESS IT IS UNDER FULL WARRANTY. Ted Ibach is the service rep and Ted Wesler is the director of the service department. Ibach smiles and lies to UNLESS IT IS UNDER FULL WARRANTY. Ted Ibach is the service rep and Ted Wesler is the director of the service department. Ibach smiles and lies to your face. This department will create issues with your car to try and force you back again and again. They supposedly fix an item but the same problem continues. Then you take it back because it’s under the repair warranty only to be told it’s a different issue all together. Wesler will tell you he will rectify your complaints but he does nothing but lie. DO NOT TAKE YOUR BMW TO BMW OF STERLING FOR SERVICE UNLESS IT IS UNDER FULL WARRANTY. If your warranty has expired, take your BMW to DULLES AUTO CLINIC INC. They perform quality work at very reasonable prices. They fix right the first time. 703-481-6300 More

I spoke with a salesman from Sterling about a cpo used car. I told him that for some reason Sterling's internet pricing was higher than the other dealers in the area and for me to drive all the way out to car. I told him that for some reason Sterling's internet pricing was higher than the other dealers in the area and for me to drive all the way out to Sterling, we need to be in a ball park similar to what other BMW dealers in the areas are advertising. They told me to come in and that they would make me a good offer. Once there, they said the other dealers' internet pricing were lies, that all of the other dealers' cars were defective or that the other dealers did not put in as much "service" as Sterling does. When I noticed and mentioned that the used car I was looking at had damage (curb rashed rims and bumpers, deep scratches in the paint), they disregarded these facts and said they could "buff it out". When I showed them the wholesale price of the used car and walked them up to my offer, including their profit and the cost to cpo the car, they just ignored it and asked how much do I want to pay a month. Go to Sterling if you want to pay MSRP or just waste your time. More

Lisan was a great go-to person to buy a new BMW from. He was informative and knowledgeable. I enjoyed purchasing my first, and definitely not last BMW. was informative and knowledgeable. I enjoyed purchasing my first, and definitely not last BMW. More

Went in on Advertised special. Mini makes the first payment for you as well as putting down cash. Should not have had a payment until May, but thanks to the Fine Crook in the Finance Department the fir payment for you as well as putting down cash. Should not have had a payment until May, but thanks to the Fine Crook in the Finance Department the first payment was kept. We even called Mini Financial Service who also verified that they kept our cash that was due up front. This place has no Class at all.... More

I just purchased my 4th BMW -- 3rd from BMW of Sterling. They have been a joy to work with from the early stages of my decision process through all service visits. For my last two cars, Felix Bighem has be They have been a joy to work with from the early stages of my decision process through all service visits. For my last two cars, Felix Bighem has been my Client Advisor. He is the best advisor I have ever worked with -- truly stands out in a crowd. He is extremely patient with me and works hard to make sure I drive out of that lot with the exact car I want. He is honest, willing to answer any question, and goes that extra mile to ensure customer satisfaction. I don't see me driving anything else and I certainly will be back to work with Felix again! I highly recommend Felix to anyone looking to buy a BMW. More