BMW of Sterling

DO NOT TAKE YOUR BMW TO BMW OF STERLING FOR SERVICE UNLESS IT IS UNDER FULL WARRANTY. Ted Ibach is the service rep and Ted Wesler is the director of the service department. Ibach smiles and lies to UNLESS IT IS UNDER FULL WARRANTY. Ted Ibach is the service rep and Ted Wesler is the director of the service department. Ibach smiles and lies to your face. This department will create issues with your car to try and force you back again and again. They supposedly fix an item but the same problem continues. Then you take it back because it’s under the repair warranty only to be told it’s a different issue all together. Wesler will tell you he will rectify your complaints but he does nothing but lie. DO NOT TAKE YOUR BMW TO BMW OF STERLING FOR SERVICE UNLESS IT IS UNDER FULL WARRANTY. If your warranty has expired, take your BMW to DULLES AUTO CLINIC INC. They perform quality work at very reasonable prices. They fix right the first time. 703-481-6300 More

I spoke with a salesman from Sterling about a cpo used car. I told him that for some reason Sterling's internet pricing was higher than the other dealers in the area and for me to drive all the way out to car. I told him that for some reason Sterling's internet pricing was higher than the other dealers in the area and for me to drive all the way out to Sterling, we need to be in a ball park similar to what other BMW dealers in the areas are advertising. They told me to come in and that they would make me a good offer. Once there, they said the other dealers' internet pricing were lies, that all of the other dealers' cars were defective or that the other dealers did not put in as much "service" as Sterling does. When I noticed and mentioned that the used car I was looking at had damage (curb rashed rims and bumpers, deep scratches in the paint), they disregarded these facts and said they could "buff it out". When I showed them the wholesale price of the used car and walked them up to my offer, including their profit and the cost to cpo the car, they just ignored it and asked how much do I want to pay a month. Go to Sterling if you want to pay MSRP or just waste your time. More

Lisan was a great go-to person to buy a new BMW from. He was informative and knowledgeable. I enjoyed purchasing my first, and definitely not last BMW. was informative and knowledgeable. I enjoyed purchasing my first, and definitely not last BMW. More

Went in on Advertised special. Mini makes the first payment for you as well as putting down cash. Should not have had a payment until May, but thanks to the Fine Crook in the Finance Department the fir payment for you as well as putting down cash. Should not have had a payment until May, but thanks to the Fine Crook in the Finance Department the first payment was kept. We even called Mini Financial Service who also verified that they kept our cash that was due up front. This place has no Class at all.... More

I just purchased my 4th BMW -- 3rd from BMW of Sterling. They have been a joy to work with from the early stages of my decision process through all service visits. For my last two cars, Felix Bighem has be They have been a joy to work with from the early stages of my decision process through all service visits. For my last two cars, Felix Bighem has been my Client Advisor. He is the best advisor I have ever worked with -- truly stands out in a crowd. He is extremely patient with me and works hard to make sure I drive out of that lot with the exact car I want. He is honest, willing to answer any question, and goes that extra mile to ensure customer satisfaction. I don't see me driving anything else and I certainly will be back to work with Felix again! I highly recommend Felix to anyone looking to buy a BMW. More

I have worked with Felix Bighem for about six years now as my Client Advisor and I've purchased three cars from him, with a fourth now on order since last weekend. At every stage in the car-buying process, as my Client Advisor and I've purchased three cars from him, with a fourth now on order since last weekend. At every stage in the car-buying process, the service Felix provides stands out from the rest, and that's the reason I continue to come back to him. He's very easy to work with, up front and honest about pricing and details, and patient, willing to answer any questions. He even alerted me to a $1000 rebate from my bank of which I was unaware. Felix is also willing to go the extra mile for his clients, doing things such as moving up a production by swapping with another dealer to get an ordered car more quickly. It's clear that he values the end-to-end relationship rather than just making a sale or making profit. He is always professional and treats me (and I assume all his clients) with respect, making the always stressful negotiations of buying a new car go more smoothly. I would strongly recommend anyone in the NoVA area who wants a BMW to go talk to Felix. More

BMW of Sterling intentionally mislead me about the diagnostic of my car stating the problem is with the steering wheel and it will require approx $1900. I insisted I should be given the diagnostic err diagnostic of my car stating the problem is with the steering wheel and it will require approx $1900. I insisted I should be given the diagnostic error code after consultation on the web and with my mechanic who all advised that the problem is with the Transfer Case Actuator. After insisting on getting the error code finally the service manager gave me the true results of the test. All I wanted to know is what is wrong with my car and fix it where it pleases me. They wanted to make sure the car is fixed at their facility which charges way over the part price $700 and labor of $200. Attached are links to the estimate I was handed: {not allowed to include a link under this site} and the actual diagnostic error: {not allowed to include a link under this site} You can link both documents with the VIN # of my car.Also the car stayed overnight and little cash was stolen from driver door pocket $25.First & Last Visit for Sure. More

When I first got my MINI at MINI of Sterling, the service was great and never had a problem with them. They took care of my every need and got me in and out without wasting my time. Two years later... the ho was great and never had a problem with them. They took care of my every need and got me in and out without wasting my time. Two years later... the honeymoon period must be over. I sent one email in response to an event they held, and the next thing you know I was getting nagging emails about "my inquiry into a new MINI". It took several emails to get the salesperson to stop sending me essentially spam. In addition, in the past year or so, the quality of service they offer in their service department has drastically declined, mainly in trying to get my car in for service and getting a loaner. The last time I had my car in, they gave me a really hard time because I asked for a loaner (god forbid I have a vehicle to get to work and back while they worked on it). They told me my car just needed an oil change and it didn't warrant a loaner. I pushed a little harder, and they gave me a loaner. Low and behold, my service adviser called me and told me about a couple of other things that needed to be done (surprise, surprise). Now, I just called this week to make an appointment due to a recall notice I received for a part on my car, and the notice said the repair will take at least an hour or more. Thus, I asked for a loaner again (still have to go to work to pay my bills). They told me they have a new policy where your car has to be in for service for 2 hours or more (though, I recently learned the BMW side does not have this policy and will give one if requested - must be nice). The more annoying part was I asked the guy if this was the same policy for other area MINI dealers, and he said he couldn't speak for them, but he had to point out that the Sterling location had the largest loaner fleet. What's the problem then with giving me a loaner when it was never a problem in the past? So I asked to speak with a manager; and the guy tried, but instead the lady, Kathy, told the guy what to say without answering the phone. HELLO!?! I could hear every word you said since the guy didn't put me on hold! Ridiculous! Now I'm looking for another MINI dealership to help with my service. The only reason I'm still even taking my car to them is that my car is still covered by a warranty. I highly do not recommend using MINI of Sterling if you are looking to get one. I love my MINI, but the poor customer service they have in the service department is seriously making me consider trading it in for something other than a MINI... perhaps the Volvo dealership next door where I used to take my used Volvo and never got any hassle from them about requesting a loaner. More

The service is terrible. Phone calls not returned. Leaving a hose unconnected. Go to Alexandria. We drive there to get out car serviced even though it's much farther, just to avoid Sterling Mini. Leaving a hose unconnected. Go to Alexandria. We drive there to get out car serviced even though it's much farther, just to avoid Sterling Mini. More

This dealer lies, dodges questions, overcharges and does shoddy repairs. They are happy to sweet talk but little more. Our leaking transmission at 36k miles was "normal" according to them because it was not shoddy repairs. They are happy to sweet talk but little more. Our leaking transmission at 36k miles was "normal" according to them because it was not "leaking", but rather minor "seapage". And their way to make things right was a proposal to reduce their price to more than what 3 other mechanics would charge for the same job. This dealer is a joke and their local reputation supports that. Don't make our mistake by finding out the hard way. More