BMW of Sterling

Karl Mackey was a wonderful salesman. He was very responsive and patient with us. He answered all of our many questions with accurate, factual information. We never felt pressured. It felt like we responsive and patient with us. He answered all of our many questions with accurate, factual information. We never felt pressured. It felt like we were dealing with an informed friend rather than someone trying to sell us a car. I especially liked observing the way that he mentored and trained his young assistant. He demonstrated genuine caring and that says a lot about Karl's character. More

I visited this dealer for 328i Xdrive vehicle. Test drove and did not participate any futher discussion on price. They have communicated to me over the phone and email about the vehicle availability and pric and did not participate any futher discussion on price. They have communicated to me over the phone and email about the vehicle availability and price. They promised that they beat any price or give very good price, which is common dealer talk. I received below invoice quote from another dealer asked these how much below invoice you can go. They said they do $1250 below invoice and invited me to finish the deal. During the dicussion of final purchase price, numbers did not match. They are just faking the numbers. 1)They gave me 42,650 sale price. 2) Showed them edmunds 43,070 invoice price 3) they said 43,650 invoice price, said 1000 below invoice they will give. 4) I asked them to show me the invoice sheet. 5) Their manager Bryan came over with a sheet saying 43,250 is invoice and 43,650 sale price becoz they need to fill nitrogen and add wheel locks. Actually 43,650 is Costco/USAA price but telling stories. 6) When i asked about BMW finance rebate, they said it is included in price. 7) Finally they are selling me 1500 over invoice and calimed that they are selling well below invoice. Very bad expreicen overall. More

I have been purchasing autos, both new and previously owned, for over 40 years in numerous locales in Northern Virginia as well as other parts of the country and overseas in England. These have include owned, for over 40 years in numerous locales in Northern Virginia as well as other parts of the country and overseas in England. These have included Mercedes, Lexus, Acura, Toyota, Nissan, Chevrolet and even a 1953 Bentley. I can honestly say that in all those years, Steve Burger is the finest sales advisor I have ever encountered. His honesty, candor and customer friendly efforts during the buying process as well as his prompt handling of each follow up issue was more than impressive, particularly considering it was a previously owned vehicle. Whether immediately returning my phone calls or meeting me as I drove into the dealership , Steve handled each matter in a swift, professional, yet personal, manner More

My wife and I were looking to replace her primary vehicle for the first time in several years. This was to be her first new car in quite some time and she'd previously narrowed her choices down between a Min for the first time in several years. This was to be her first new car in quite some time and she'd previously narrowed her choices down between a Mini and one other model. We spent several hours with Steve, who walked us through every model they had, the pros and cons of each, the pros and cons of new vs pre-owned, and the pros and cons of buying something on the lot vs having a car built just for Maggie. He was even-handed, very fair, and really made the process a pleasure. After we'd gone through a similar process with on the alternate model, the choice was pretty clear, both from a car perspective and a dealer perspective. At the end of the day, we'd gotten just the right car, everybody left pleased with how things had gone, and we were confident we'd made the right decision. We'd definitely go back to BMW of Sterling / Mini of Sterling and would be pleased recommending both the dealership and Steve Burger in particular. More

I recently purchased a BMW at BMW of Sterling, and paid more than $10k with a check. The finance manager was rude, and took personal calls where he was shouting on the phone while I waited for him to finis more than $10k with a check. The finance manager was rude, and took personal calls where he was shouting on the phone while I waited for him to finish. One week later, I got a letter in the mail from the dealership containing an IRS form 8300, reporting a cash transaction of greater than $10k. This is required, I understand. However, the finance manager had checked the box stating it was a suspicious transaction to the IRS. I was furious. This is not required by law, and is only to be used in cases where there are suspicious cash transactions--usually LESS than $10k--that they want to report. I immediately called the dealership, and asked to speak with the GM. They told me he was in a meeting, and asked what I wanted. I explained the situation to them. The sales manager called me back and was completely ignorant about how to use the form. He lied to me stating that it is the law to do this. It is not. He then lied to me saying it was the dealership's policy. It is not. I know two friends who purchased from the same dealership, paying more than $10k cash. Neither of them received this form with the "suspicious transaction" box checked. The dealership refused to do anything about it. He was rude, condescending, and abrasive with me on the phone. This dealership is unprofessional, has terrible customer service, and I will never purchase from them again. I warn everyone I know to stay away from them. More

I first contacted BMW of Sterling because of a new BMW 128i listed on their website. Once I determined I was interested in the BMW, I read through the various reviews regarding BMW of Sterling published 128i listed on their website. Once I determined I was interested in the BMW, I read through the various reviews regarding BMW of Sterling published on their website. A number of client advisors received very positive ratings; however, one in particular, Felix Bighem, stood out. Very positive ratings, very positive customer comments. I decided to ask for Mr Bighem on my initial call to the dealer. Felix was not immediately available; however, he returned my initial call promptly. Felix was extremely professional and courteous to me. I likely was pursuing one of the least expensive new BMWs for sale at BMW of Sterling; it didn't matter though ... Felix answered every question I had .. and I had a few questions for him ... and also took additional pictures of the interior as I requested, as well as verifying the condition of the 128i. Everything I asked, Felix responded. This was extremely helpful, as I was calling from 400 miles away. Once I decided to move ahead with my purchase, Felix held the 128i for a few days with a small deposit while I arranged my flight to DC. Felix offered to pick me up at Dulles ... he was right on time. Felix is quite a gentleman; very friendly, professional ... couldn't ask for a better client advisor. Very knowledgeable and enthusiastic about the product. Once we arrived at the dealership, Felix took me inside to the service area, and introduced me to my new BMW. He gave me plenty of time to look it over ... it was the first time I had seen it. I have to give credit to the BMW of Sterling service / prep guys. The 128i was gorgeous ... absolutely spotless. Super presentation and work by the prep guys. Once that was completed, I met with one of BMW of Sterling's Finance Managers, Zafir Safi. Again, a very pleasant and professional experience. Zafir reviewed the various service option packages with me ... no pressure whatsoever to select any of them. We reviewed the numbers on the BMW ... the exact same numbers that Felix had provided me a few days' prior. Signed a few papers, and that was it....transaction completed. Again, a very positive and professional interaction with Zafir. Felix then walked me out to my new BMW ... it was now parked in front of the dealership under a canopy ... and walked through the notable features. All in all ... a tremendous experience. Extremely positive ... I would recommend working with both Felix and Zafir at BMW of Sterling. Can't say enough about the experience. More

I had a dead battery on my car and the service department was wonderful. My husband called his salesman, then the service department. Upon BMW assist getting me a jump start, I was able to drive to the deale was wonderful. My husband called his salesman, then the service department. Upon BMW assist getting me a jump start, I was able to drive to the dealership. They were waiting for me and within 10 minutes, I dropped off my car and was in a loaner car on my way home. This was my first time since I just got my car, but I was treated with such friendly, caring service that I look forward to a long time relationship with them. More

After trying for 45 minutes to resolve an issue with unlocking my doors, within 5 minutes, Mr. Bighem assisted me by contacting BMWUSA and resolving the issue. His professional demeanor and calm confid unlocking my doors, within 5 minutes, Mr. Bighem assisted me by contacting BMWUSA and resolving the issue. His professional demeanor and calm confidence further demonstrated his surety and reliability. The entire staff at Sterling BMW is professional, extremely polite, and efficient in all areas. More

I bought my new 328i almost 2 months ago. So far all I had with this dealer is good experiense. Greg, the sales advisor, was very nice and not too pushy. The transanction went very well. There was no addi had with this dealer is good experiense. Greg, the sales advisor, was very nice and not too pushy. The transanction went very well. There was no additional numbers added to the one we agreed on. Greg has been very good calling to check if we need any help. I can't comment on the service department yet!! More

Stay away from this dealership's service department. I took my car in for an oil change and the replacement of an oil filter housing seal. It took an hour to get my loaner car. They couldn't complete the took my car in for an oil change and the replacement of an oil filter housing seal. It took an hour to get my loaner car. They couldn't complete the repair the same day even though I dropped the car off early in the morning. Two days later my car is spewing coolant everywhere while my wife was driving it. She was stranded. I learned a hose was not put on properly so I did that myself. When the car was overheating again I had it towed to the dealership. They didn't work on it for 4 days. Then they told me it would be another $600 to repair a hairline fracture in the overflow tank. Parts were included in the work that did not need to be, like a new radiator cap. I'm out $600 for work not needed that they caused. Find a good BMW mechanic elsewhere. More