BMW of Sterling

I first contacted BMW of Sterling because of a new BMW 128i listed on their website. Once I determined I was interested in the BMW, I read through the various reviews regarding BMW of Sterling published 128i listed on their website. Once I determined I was interested in the BMW, I read through the various reviews regarding BMW of Sterling published on their website. A number of client advisors received very positive ratings; however, one in particular, Felix Bighem, stood out. Very positive ratings, very positive customer comments. I decided to ask for Mr Bighem on my initial call to the dealer. Felix was not immediately available; however, he returned my initial call promptly. Felix was extremely professional and courteous to me. I likely was pursuing one of the least expensive new BMWs for sale at BMW of Sterling; it didn't matter though ... Felix answered every question I had .. and I had a few questions for him ... and also took additional pictures of the interior as I requested, as well as verifying the condition of the 128i. Everything I asked, Felix responded. This was extremely helpful, as I was calling from 400 miles away. Once I decided to move ahead with my purchase, Felix held the 128i for a few days with a small deposit while I arranged my flight to DC. Felix offered to pick me up at Dulles ... he was right on time. Felix is quite a gentleman; very friendly, professional ... couldn't ask for a better client advisor. Very knowledgeable and enthusiastic about the product. Once we arrived at the dealership, Felix took me inside to the service area, and introduced me to my new BMW. He gave me plenty of time to look it over ... it was the first time I had seen it. I have to give credit to the BMW of Sterling service / prep guys. The 128i was gorgeous ... absolutely spotless. Super presentation and work by the prep guys. Once that was completed, I met with one of BMW of Sterling's Finance Managers, Zafir Safi. Again, a very pleasant and professional experience. Zafir reviewed the various service option packages with me ... no pressure whatsoever to select any of them. We reviewed the numbers on the BMW ... the exact same numbers that Felix had provided me a few days' prior. Signed a few papers, and that was it....transaction completed. Again, a very positive and professional interaction with Zafir. Felix then walked me out to my new BMW ... it was now parked in front of the dealership under a canopy ... and walked through the notable features. All in all ... a tremendous experience. Extremely positive ... I would recommend working with both Felix and Zafir at BMW of Sterling. Can't say enough about the experience. More

I had a dead battery on my car and the service department was wonderful. My husband called his salesman, then the service department. Upon BMW assist getting me a jump start, I was able to drive to the deale was wonderful. My husband called his salesman, then the service department. Upon BMW assist getting me a jump start, I was able to drive to the dealership. They were waiting for me and within 10 minutes, I dropped off my car and was in a loaner car on my way home. This was my first time since I just got my car, but I was treated with such friendly, caring service that I look forward to a long time relationship with them. More

After trying for 45 minutes to resolve an issue with unlocking my doors, within 5 minutes, Mr. Bighem assisted me by contacting BMWUSA and resolving the issue. His professional demeanor and calm confid unlocking my doors, within 5 minutes, Mr. Bighem assisted me by contacting BMWUSA and resolving the issue. His professional demeanor and calm confidence further demonstrated his surety and reliability. The entire staff at Sterling BMW is professional, extremely polite, and efficient in all areas. More

I bought my new 328i almost 2 months ago. So far all I had with this dealer is good experiense. Greg, the sales advisor, was very nice and not too pushy. The transanction went very well. There was no addi had with this dealer is good experiense. Greg, the sales advisor, was very nice and not too pushy. The transanction went very well. There was no additional numbers added to the one we agreed on. Greg has been very good calling to check if we need any help. I can't comment on the service department yet!! More

Stay away from this dealership's service department. I took my car in for an oil change and the replacement of an oil filter housing seal. It took an hour to get my loaner car. They couldn't complete the took my car in for an oil change and the replacement of an oil filter housing seal. It took an hour to get my loaner car. They couldn't complete the repair the same day even though I dropped the car off early in the morning. Two days later my car is spewing coolant everywhere while my wife was driving it. She was stranded. I learned a hose was not put on properly so I did that myself. When the car was overheating again I had it towed to the dealership. They didn't work on it for 4 days. Then they told me it would be another $600 to repair a hairline fracture in the overflow tank. Parts were included in the work that did not need to be, like a new radiator cap. I'm out $600 for work not needed that they caused. Find a good BMW mechanic elsewhere. More

The Best Dealership around! Excellent employees, ready to do anything to make you happy with your new car or fix any problem that should arise as quickly as possible. I have just picked up my 3rd Leased M to do anything to make you happy with your new car or fix any problem that should arise as quickly as possible. I have just picked up my 3rd Leased MINI Cooper. Has to be a good reason for me to return. People, service and outstanding vehicles. Don't hestitate to use them. More

I am so furious with this dealership that it is difficult for me to put it in words. I have a 2011 mini cooper countryman that I bought in May of last year. At the time of purchase, the finance lady sold for me to put it in words. I have a 2011 mini cooper countryman that I bought in May of last year. At the time of purchase, the finance lady sold me a tire warranty based on the information that the car comes standard with pirelli run flat tires (the most worthless tire on the planet, in my opinion), and if I received a puncture or other damage on the tire, the warranty would be helpful as pirellis run about $700 a tire ($700 a tire? This is where the BS started). I agreed to the warranty as I drive an average of 120 miles per day and wanted to be sure such an expensive tire was covered. There was no caveats about tire wear or mileage limitations at the time of purchase. One year later, I find myself with one rear tire with a slow leak, the other rear tire with a puncture, and one front tire completely blown out. The dealership is refusing to cover these under warranty as apparently they are below the scanned tread level permitted by the warranty. Additionally, the dealership will only replace the tires with the Pirellis at $240 per tire excluding installation and alignment. They are refusing to replace the tires with any other less expensive tire as I then would not have a spare, and apparently they are concerned about liability should I be on the road and have a flat without a spare. This has been going on now for two weeks (the first five of which I could not get ahold of the service representative handling the vehicle, Sean Peace, as he was out on an emergency and apparently no one can pick up his clients). I still have no tires, no offer to replace the tires with a less expensive version, no apologies for the delay in response to my repeated phone calls- just threats that they have decided they will refund the tire warranty and tow the car to wherever I would like, leave it (undriveable) and get their loaner back. This has escalated up to the general manager, who likes the sound of his own voice and will not listen or compromise, to the franchise owner, Tom Moorehead, who is about to receive a letter from an attorney. This could have been resolved amiably but Mini of Sterling is antagonistic and deceitful and makes no attempt to service its clients. To top it off, Mini comes with a no cost maintenance program that I was unaware of, so I have been getting my oil changes locally instead of driving 90 miles to the dealership only to sit and wait a whole day while the oil is changed. Now I am told that this invalidates the warranty because they have not done the maintenance. As a final irritation, I left my PO Box key in the mini, never aware that it would take so long to get the car back, and have yet been able to get mini to fed ex it back to me, so I've been unable to check my mail. Steer WAY clear of this dealership. Mini is wonderful but mini of sterling is an abysmal failure. More

Went in for normal service and they treated me like gold. Wolfgang has always been extremely professional and is a credit to their business. I will definitely go back. Wolfgang has always been extremely professional and is a credit to their business. I will definitely go back. More

always a pleasure to see these guys! I love the new building and the fluency of the work. now they are even open one hour later than other dealers, which makes it so much more easier for me to continu building and the fluency of the work. now they are even open one hour later than other dealers, which makes it so much more easier for me to continue going here. More

The sales team and service at BMW of Sterling did an awesome job in striking the right deal and also providing quality service for my BMWs. I have bought 2 BMW's from these guys and they are good in awesome job in striking the right deal and also providing quality service for my BMWs. I have bought 2 BMW's from these guys and they are good in negotiating and striking great deals in used cars. (Hint: They have a good room to mark down prices.) The service department is also meticulous in taking care of issues and keeping me well informed about the status. I have dealt with BMW of Fairfax and they really suck in their negotiating skills. More