BMW of Sterling

Very responsive , friendly and prompt service ! I can Very responsive , friendly and prompt service ! I can not complain at all about the service. Nate Gibson , service advisor, helped the process car Very responsive , friendly and prompt service ! I can not complain at all about the service. Nate Gibson , service advisor, helped the process carefully to informed me throught out the process to make sure the dealer will be paid by the company who provide the extended warranty on my BMW - X5. If I had to do it, it would take me a lot longer on getting paid to the dealer. Great job , Nate ! I would highly recommend to anyone wants to service the vehicle. More

I set out a little more than a month ago to purchase a Premium vehicle....I visited all the main lines...Audi, Mercedes, Lexus, Cadillac and BMW. Sterling was one of the best showrooms that I visited. Ve Premium vehicle....I visited all the main lines...Audi, Mercedes, Lexus, Cadillac and BMW. Sterling was one of the best showrooms that I visited. Very friendly and knowledgable. I didn't feel pressured and you could tell the team was very proud of its line of vehicles. It came down to the new CTS and the BMW 5 Series...and to be honest I was leaning heavily toward the CTS. But after meeting with the team at Sterling, test driving the 535i and working out a deal that made sense....I quickly switched to the 535i. Your team did a good job communicating effectively and ensured I got the total BMW experience. Thank you...I love the car so far. More

Stefan is knowledge and a customer friendly representative. While my car's error code of engine failure was not completely idetified using the diagnostic tools, Stefan has promised to look int representative. While my car's error code of engine failure was not completely idetified using the diagnostic tools, Stefan has promised to look into the issue when it emerges next time with no additional diagnostic cost. That's helpful. More

Matt was a great service adviser. He kept me informed on my vehicle status and worked with my extended warranty company to get my car back on the road. my vehicle status and worked with my extended warranty company to get my car back on the road. More

Great Customer Service , excellent Overall Experience , i would recommend you talk to Ted when you get there friendly and can work with you on a price i would recommend you talk to Ted when you get there friendly and can work with you on a price More

Ted Ibach was very professional and helpful he was thorough in his work and customer service while others do not like female customers. Bravo Ted thorough in his work and customer service while others do not like female customers. Bravo Ted More

MINI of Sterling consistently provides an outstanding service experience. The service reps are personable and professional. They explain clearly what issues the car may be facing and what needs to be do service experience. The service reps are personable and professional. They explain clearly what issues the car may be facing and what needs to be done to resolve the issue. They are not pushy and they will only recommend work when need. This allows me to trust them The loaner car program is also extraordinarily helpful. More

Poor communication with the customer. Broke my drivers seat vertical control that raises and lowers the seat and outright refused to fix it to make it right. I'm buying my next Mini somewhere else. Don't seat vertical control that raises and lowers the seat and outright refused to fix it to make it right. I'm buying my next Mini somewhere else. Don't waste your money going here. More

I purchased a vehicle sight unseen other than the pictures on the website. Danny walked me through the entire process to include assisting in the shipping of the vehicle. Danny promptly returned al pictures on the website. Danny walked me through the entire process to include assisting in the shipping of the vehicle. Danny promptly returned all my calls prior to and after the sale. It was a great no-hassle experience. Once the auto delivered it was in great shape and exactly as Danny described. He went the "extra" mile is finding a supplier to apply clear bra protection on the vehicle before shipping. More

I saw an M3 for an advertised price. I called the sales associate and booked an appointment to purchase the vehicle. I called him before I started driving to the showroom. He said the vehicle is available associate and booked an appointment to purchase the vehicle. I called him before I started driving to the showroom. He said the vehicle is available for me to purchase. I called him on the way to dealership. He said the vehicle is available. I called him 5 minutes before reaching the destination to confirm the vehicle is ready for inspection. He said 'yes'. I called him when I took the last exit and he said all is well and the veichle is still ON for purchase.When I pulled over at the dealership, he said: someone is inside the dealership and made an offer (after test driving, trading-in another vehicle, and finalysed numbers) all in 2 minutes b/t I took the exit. He suggested that I wait (with a toddler in my car) until the other guy makes an offer or leave. He assured me that he can get me the vehicle for the advertised price if the other guy (making the offer inside) leaves. Finally, I heard from him and his manager that the car is sold to the other customer and they expressed apology and ask me if I am willing to pay 10K extra for a similar vehicle. Does it look like honest mistake or bait&switch? You tell me! I could have easily reserved the car for $500 if the sales associate was upfront and diligent. More