BMW of Sterling

Ted Ibach was very professional and helpful he was thorough in his work and customer service while others do not like female customers. Bravo Ted thorough in his work and customer service while others do not like female customers. Bravo Ted More

MINI of Sterling consistently provides an outstanding service experience. The service reps are personable and professional. They explain clearly what issues the car may be facing and what needs to be do service experience. The service reps are personable and professional. They explain clearly what issues the car may be facing and what needs to be done to resolve the issue. They are not pushy and they will only recommend work when need. This allows me to trust them The loaner car program is also extraordinarily helpful. More

Poor communication with the customer. Broke my drivers seat vertical control that raises and lowers the seat and outright refused to fix it to make it right. I'm buying my next Mini somewhere else. Don't seat vertical control that raises and lowers the seat and outright refused to fix it to make it right. I'm buying my next Mini somewhere else. Don't waste your money going here. More

I purchased a vehicle sight unseen other than the pictures on the website. Danny walked me through the entire process to include assisting in the shipping of the vehicle. Danny promptly returned al pictures on the website. Danny walked me through the entire process to include assisting in the shipping of the vehicle. Danny promptly returned all my calls prior to and after the sale. It was a great no-hassle experience. Once the auto delivered it was in great shape and exactly as Danny described. He went the "extra" mile is finding a supplier to apply clear bra protection on the vehicle before shipping. More

I saw an M3 for an advertised price. I called the sales associate and booked an appointment to purchase the vehicle. I called him before I started driving to the showroom. He said the vehicle is available associate and booked an appointment to purchase the vehicle. I called him before I started driving to the showroom. He said the vehicle is available for me to purchase. I called him on the way to dealership. He said the vehicle is available. I called him 5 minutes before reaching the destination to confirm the vehicle is ready for inspection. He said 'yes'. I called him when I took the last exit and he said all is well and the veichle is still ON for purchase.When I pulled over at the dealership, he said: someone is inside the dealership and made an offer (after test driving, trading-in another vehicle, and finalysed numbers) all in 2 minutes b/t I took the exit. He suggested that I wait (with a toddler in my car) until the other guy makes an offer or leave. He assured me that he can get me the vehicle for the advertised price if the other guy (making the offer inside) leaves. Finally, I heard from him and his manager that the car is sold to the other customer and they expressed apology and ask me if I am willing to pay 10K extra for a similar vehicle. Does it look like honest mistake or bait&switch? You tell me! I could have easily reserved the car for $500 if the sales associate was upfront and diligent. More

Karl Mackey was a wonderful salesman. He was very responsive and patient with us. He answered all of our many questions with accurate, factual information. We never felt pressured. It felt like we responsive and patient with us. He answered all of our many questions with accurate, factual information. We never felt pressured. It felt like we were dealing with an informed friend rather than someone trying to sell us a car. I especially liked observing the way that he mentored and trained his young assistant. He demonstrated genuine caring and that says a lot about Karl's character. More

I visited this dealer for 328i Xdrive vehicle. Test drove and did not participate any futher discussion on price. They have communicated to me over the phone and email about the vehicle availability and pric and did not participate any futher discussion on price. They have communicated to me over the phone and email about the vehicle availability and price. They promised that they beat any price or give very good price, which is common dealer talk. I received below invoice quote from another dealer asked these how much below invoice you can go. They said they do $1250 below invoice and invited me to finish the deal. During the dicussion of final purchase price, numbers did not match. They are just faking the numbers. 1)They gave me 42,650 sale price. 2) Showed them edmunds 43,070 invoice price 3) they said 43,650 invoice price, said 1000 below invoice they will give. 4) I asked them to show me the invoice sheet. 5) Their manager Bryan came over with a sheet saying 43,250 is invoice and 43,650 sale price becoz they need to fill nitrogen and add wheel locks. Actually 43,650 is Costco/USAA price but telling stories. 6) When i asked about BMW finance rebate, they said it is included in price. 7) Finally they are selling me 1500 over invoice and calimed that they are selling well below invoice. Very bad expreicen overall. More

I have been purchasing autos, both new and previously owned, for over 40 years in numerous locales in Northern Virginia as well as other parts of the country and overseas in England. These have include owned, for over 40 years in numerous locales in Northern Virginia as well as other parts of the country and overseas in England. These have included Mercedes, Lexus, Acura, Toyota, Nissan, Chevrolet and even a 1953 Bentley. I can honestly say that in all those years, Steve Burger is the finest sales advisor I have ever encountered. His honesty, candor and customer friendly efforts during the buying process as well as his prompt handling of each follow up issue was more than impressive, particularly considering it was a previously owned vehicle. Whether immediately returning my phone calls or meeting me as I drove into the dealership , Steve handled each matter in a swift, professional, yet personal, manner More

My wife and I were looking to replace her primary vehicle for the first time in several years. This was to be her first new car in quite some time and she'd previously narrowed her choices down between a Min for the first time in several years. This was to be her first new car in quite some time and she'd previously narrowed her choices down between a Mini and one other model. We spent several hours with Steve, who walked us through every model they had, the pros and cons of each, the pros and cons of new vs pre-owned, and the pros and cons of buying something on the lot vs having a car built just for Maggie. He was even-handed, very fair, and really made the process a pleasure. After we'd gone through a similar process with on the alternate model, the choice was pretty clear, both from a car perspective and a dealer perspective. At the end of the day, we'd gotten just the right car, everybody left pleased with how things had gone, and we were confident we'd made the right decision. We'd definitely go back to BMW of Sterling / Mini of Sterling and would be pleased recommending both the dealership and Steve Burger in particular. More

I recently purchased a BMW at BMW of Sterling, and paid more than $10k with a check. The finance manager was rude, and took personal calls where he was shouting on the phone while I waited for him to finis more than $10k with a check. The finance manager was rude, and took personal calls where he was shouting on the phone while I waited for him to finish. One week later, I got a letter in the mail from the dealership containing an IRS form 8300, reporting a cash transaction of greater than $10k. This is required, I understand. However, the finance manager had checked the box stating it was a suspicious transaction to the IRS. I was furious. This is not required by law, and is only to be used in cases where there are suspicious cash transactions--usually LESS than $10k--that they want to report. I immediately called the dealership, and asked to speak with the GM. They told me he was in a meeting, and asked what I wanted. I explained the situation to them. The sales manager called me back and was completely ignorant about how to use the form. He lied to me stating that it is the law to do this. It is not. He then lied to me saying it was the dealership's policy. It is not. I know two friends who purchased from the same dealership, paying more than $10k cash. Neither of them received this form with the "suspicious transaction" box checked. The dealership refused to do anything about it. He was rude, condescending, and abrasive with me on the phone. This dealership is unprofessional, has terrible customer service, and I will never purchase from them again. I warn everyone I know to stay away from them. More