BMW of Sterling

Second time using this dealer. Best car service experience I have had. Very professional and honest. Have never felt like I was being up-sold. Good communication and car was ready when promised. experience I have had. Very professional and honest. Have never felt like I was being up-sold. Good communication and car was ready when promised. Highly recommended. More

The service advisor was very thorough and helpful. Jeff indicated that the steering fluid and coolant fluid needed flushing, which I authorized to be done. Jeff also mentioned that one of these services i indicated that the steering fluid and coolant fluid needed flushing, which I authorized to be done. Jeff also mentioned that one of these services is recommended every 4 years (I have had car under extended maintenance for 5 years) and that it has not ever been done. Later I got to thinking, why was this not recommended when I had the car for 4 years, while still under maintenance? Would this have been covered under my extended maintenance at that time? Overall service was good. Car washing was dried with streaks on the trunk, but it was cold. More

Everyone was extremely professional, courteous, and helpful. In particular, Bijan Hosseini made my first experience at BMW Sterling a very positive and pleasurable experience. He was very knowledgeable helpful. In particular, Bijan Hosseini made my first experience at BMW Sterling a very positive and pleasurable experience. He was very knowledgeable, provided detailed updates while I waited, and made sure everything was taken care of properly. And the facility was immaculate - great place to relax and/or work while waiting. I will definitely return to service my car there. Thanks! More

I waited over an hour before receiving any help. The workers seemed to avoid me. They did not even service my car. At least the service advisor was courteous. Overall BAD service. workers seemed to avoid me. They did not even service my car. At least the service advisor was courteous. Overall BAD service. More

I was so pleased with my Sterling BMW service. Matthew was very professional and caring. He even put my seat heater on when he brought me my clean serviced car. Thank you to all!!!!!!- was very professional and caring. He even put my seat heater on when he brought me my clean serviced car. Thank you to all!!!!!!- More

Very responsive , friendly and prompt service ! I can Very responsive , friendly and prompt service ! I can not complain at all about the service. Nate Gibson , service advisor, helped the process car Very responsive , friendly and prompt service ! I can not complain at all about the service. Nate Gibson , service advisor, helped the process carefully to informed me throught out the process to make sure the dealer will be paid by the company who provide the extended warranty on my BMW - X5. If I had to do it, it would take me a lot longer on getting paid to the dealer. Great job , Nate ! I would highly recommend to anyone wants to service the vehicle. More

I set out a little more than a month ago to purchase a Premium vehicle....I visited all the main lines...Audi, Mercedes, Lexus, Cadillac and BMW. Sterling was one of the best showrooms that I visited. Ve Premium vehicle....I visited all the main lines...Audi, Mercedes, Lexus, Cadillac and BMW. Sterling was one of the best showrooms that I visited. Very friendly and knowledgable. I didn't feel pressured and you could tell the team was very proud of its line of vehicles. It came down to the new CTS and the BMW 5 Series...and to be honest I was leaning heavily toward the CTS. But after meeting with the team at Sterling, test driving the 535i and working out a deal that made sense....I quickly switched to the 535i. Your team did a good job communicating effectively and ensured I got the total BMW experience. Thank you...I love the car so far. More

Stefan is knowledge and a customer friendly representative. While my car's error code of engine failure was not completely idetified using the diagnostic tools, Stefan has promised to look int representative. While my car's error code of engine failure was not completely idetified using the diagnostic tools, Stefan has promised to look into the issue when it emerges next time with no additional diagnostic cost. That's helpful. More

Matt was a great service adviser. He kept me informed on my vehicle status and worked with my extended warranty company to get my car back on the road. my vehicle status and worked with my extended warranty company to get my car back on the road. More

Great Customer Service , excellent Overall Experience , i would recommend you talk to Ted when you get there friendly and can work with you on a price i would recommend you talk to Ted when you get there friendly and can work with you on a price More