BMW of Sterling

On a snowy, icy day I wasn't sure the dealership would be open, however, before 8:00a.m. I received a courtesy call from my service advisor to let me know that they were indeed open and would I be a would be open, however, before 8:00a.m. I received a courtesy call from my service advisor to let me know that they were indeed open and would I be able to make it in for service today. I was able to make it on the roads and made it to the dealership. My service advisor was waiting and within minutes, I was having coffee while my car was headed to the service bay. All my concerns with the car were addressed and I was kept abreast of the progress while I waited comfortably in the lounge area. While checking over the car, the technician found that I had a bad motor mount and my service advisor was able to have this replaced under a warranty for me. After taking care of this and my other list of service items, I was on my way and my car was running like a top! I have always appreciated the level of care that my particular service advisor, Shawn Peace has shown. He's topnotch! I have always been impressed with the quality and level of service at BMW of Sterling from the minute you pull into the service bay until you check out at the payment window and your car is pulled around to meet you. Thanks BMW of Sterling for showing that first class customer service is still alive and well! More

Sal was an amazing salesman, professional, courteous and patient. I truly believe that I got a great deal on a wonderful BMW 328 i. Sal went out of his way to make that I understood all of the features to m patient. I truly believe that I got a great deal on a wonderful BMW 328 i. Sal went out of his way to make that I understood all of the features to my new car. BMW of Sterling is fortunate to have such a wonderful salesman. More

This dealership is total rip off. I visited this dealer a couple of months back while my car was still under manufacture warranty. There was a problem/tension with the pax seat belt and “restrain system mal couple of months back while my car was still under manufacture warranty. There was a problem/tension with the pax seat belt and “restrain system malfunction” was kept on coming up on the iDrive screen. Service advisor Matt J helped me out and get the sensor fixed. Right after 15 days that sign came back however due to my workload constrains I could not visit the dealership for a month or more. Then, a couple off weeks back I received a letter from BMW N.A asking for a recall fix regarding rear bulbs and wanted me to visit the dealership. Service advisor Eric greeted me and who was very welcomed. I explained Eric the entire situation and Eric said “I will take care of the problem and just leave the car with him. Three hours later I received a call from Eric say you’re out of warranty and we need to run the diagnoses on your car and there will be $160 charge. Also, “you’re state inspection is expired and would like me to get that done as well” . I told Eric, I don’t have any problem for inspection but the seat belt issue was previously diagnosed while my car was still under manufacture warranty. He said, “I will do what I can to see if there is any minor that we can fix but you need to pay $160 diagnose fee” Next day Eric called me said “there is $1660 charge for fixing that sensor and how would like to proceed and if you don’t fix the sensor we will reject your inspection” It was shocking for me to hear this from him. I have tried to explain it’s an exceptional issue, which existed while my car was still under warranty. However, I refused to pay $1660 as I think he trapped me to this mud and at the end rejected my state inspection and placed a rejection sticker on the windshield. At the end, I end up paying $179 just for diagnosis. WHAT A TOTAL RIPP OFFFFF!!!. They misdiagnosed my car previously and didn’t fix the problem but put the patches for 15 days. Me and my other 04 colleagues were coming to this dealership from past 03 years but having this kind of experience we will never visit this deanship again. More

My Audi lease is up, and Mini Cooper was the first place we looked for a new car. Turns out, the car I built was on the showroom floor. Bill and team were helpful and patient in showing us the showroom Pace we looked for a new car. Turns out, the car I built was on the showroom floor. Bill and team were helpful and patient in showing us the showroom Paceman, showing us a car with nav and satellite (Yad and Steve helped), and then allowing us to test drive a Paceman. Even though the day was right after some snow and ice, the car was clean and handled beautifully on the road. After a trip to the Audi dealership, we decided to go with the Mini, and my husband and Bill came to agreement on price over the phone. Bill followed up with an e-mail credit application, and he followed up twice by phone. When we came to pick up the Paceman the following Saturday, it was smooth sailing. Bill was ready for us, and the Paceman was ready for us. Our time in finance with Mo was straightforward and painless. Afterward, Bill walked us through the Paceman, and since my phone was being persnickety, we needed Yad's help setting up Bluetooth. All and all, a very pleasant buying experience. More

I called the day before for an appointment and got it at the exact time I wanted it. I was late arriving but they took me immediately. My customer service person told me exactly what to expect. He kept m the exact time I wanted it. I was late arriving but they took me immediately. My customer service person told me exactly what to expect. He kept me updated during the service. While waiting, they had several areas where I could sit. I opted for the tables in the "kitchen" where WiFi is available. I sat at a quiet table and worked on my computer so the time passed quickly. The work was done, the car was washed and they charged me nothing for the service, not all of which was covered under the warranty. More

Second time using this dealer. Best car service experience I have had. Very professional and honest. Have never felt like I was being up-sold. Good communication and car was ready when promised. experience I have had. Very professional and honest. Have never felt like I was being up-sold. Good communication and car was ready when promised. Highly recommended. More

The service advisor was very thorough and helpful. Jeff indicated that the steering fluid and coolant fluid needed flushing, which I authorized to be done. Jeff also mentioned that one of these services i indicated that the steering fluid and coolant fluid needed flushing, which I authorized to be done. Jeff also mentioned that one of these services is recommended every 4 years (I have had car under extended maintenance for 5 years) and that it has not ever been done. Later I got to thinking, why was this not recommended when I had the car for 4 years, while still under maintenance? Would this have been covered under my extended maintenance at that time? Overall service was good. Car washing was dried with streaks on the trunk, but it was cold. More

Everyone was extremely professional, courteous, and helpful. In particular, Bijan Hosseini made my first experience at BMW Sterling a very positive and pleasurable experience. He was very knowledgeable helpful. In particular, Bijan Hosseini made my first experience at BMW Sterling a very positive and pleasurable experience. He was very knowledgeable, provided detailed updates while I waited, and made sure everything was taken care of properly. And the facility was immaculate - great place to relax and/or work while waiting. I will definitely return to service my car there. Thanks! More

I waited over an hour before receiving any help. The workers seemed to avoid me. They did not even service my car. At least the service advisor was courteous. Overall BAD service. workers seemed to avoid me. They did not even service my car. At least the service advisor was courteous. Overall BAD service. More

I was so pleased with my Sterling BMW service. Matthew was very professional and caring. He even put my seat heater on when he brought me my clean serviced car. Thank you to all!!!!!!- was very professional and caring. He even put my seat heater on when he brought me my clean serviced car. Thank you to all!!!!!!- More