BMW of Sterling

Drew and Christoph were fantastic - professional, courteous and knowledgeable throughout. We will be back for additional service and our next Mini or BMW purchase. Thanks for the very pleasant servic courteous and knowledgeable throughout. We will be back for additional service and our next Mini or BMW purchase. Thanks for the very pleasant service experience. More

This has only been my second trip to visit the service department at this facility in Sterling. The quality of service and professionalism that I received during both of my visits, has been outstanding. department at this facility in Sterling. The quality of service and professionalism that I received during both of my visits, has been outstanding. I also am the owner of another high-end vehicle from another dealership, and can honestly say that MINI of Sterling surpasses any other experiences I have had in the past with other dealerships. More

Very friendly service staff. CPO covered all repairs. Very happy. This is my second experience with BMW of Sterling and I will continue to take my 535XI to them. Very happy. This is my second experience with BMW of Sterling and I will continue to take my 535XI to them. More

Susan Coggins took excellent care of us during and after the sale. She is very knowledgeable and helpful. The finance department was also very friendly and efficient. We recommend BMW of Sterling based o the sale. She is very knowledgeable and helpful. The finance department was also very friendly and efficient. We recommend BMW of Sterling based on their excellent customer service. More

Excellent service. I object to web sites that require that I enter a minimum length comment, especially when I am doing this as a favor to the establishment! that I enter a minimum length comment, especially when I am doing this as a favor to the establishment! More

On a snowy, icy day I wasn't sure the dealership would be open, however, before 8:00a.m. I received a courtesy call from my service advisor to let me know that they were indeed open and would I be a would be open, however, before 8:00a.m. I received a courtesy call from my service advisor to let me know that they were indeed open and would I be able to make it in for service today. I was able to make it on the roads and made it to the dealership. My service advisor was waiting and within minutes, I was having coffee while my car was headed to the service bay. All my concerns with the car were addressed and I was kept abreast of the progress while I waited comfortably in the lounge area. While checking over the car, the technician found that I had a bad motor mount and my service advisor was able to have this replaced under a warranty for me. After taking care of this and my other list of service items, I was on my way and my car was running like a top! I have always appreciated the level of care that my particular service advisor, Shawn Peace has shown. He's topnotch! I have always been impressed with the quality and level of service at BMW of Sterling from the minute you pull into the service bay until you check out at the payment window and your car is pulled around to meet you. Thanks BMW of Sterling for showing that first class customer service is still alive and well! More

Sal was an amazing salesman, professional, courteous and patient. I truly believe that I got a great deal on a wonderful BMW 328 i. Sal went out of his way to make that I understood all of the features to m patient. I truly believe that I got a great deal on a wonderful BMW 328 i. Sal went out of his way to make that I understood all of the features to my new car. BMW of Sterling is fortunate to have such a wonderful salesman. More

This dealership is total rip off. I visited this dealer a couple of months back while my car was still under manufacture warranty. There was a problem/tension with the pax seat belt and “restrain system mal couple of months back while my car was still under manufacture warranty. There was a problem/tension with the pax seat belt and “restrain system malfunction” was kept on coming up on the iDrive screen. Service advisor Matt J helped me out and get the sensor fixed. Right after 15 days that sign came back however due to my workload constrains I could not visit the dealership for a month or more. Then, a couple off weeks back I received a letter from BMW N.A asking for a recall fix regarding rear bulbs and wanted me to visit the dealership. Service advisor Eric greeted me and who was very welcomed. I explained Eric the entire situation and Eric said “I will take care of the problem and just leave the car with him. Three hours later I received a call from Eric say you’re out of warranty and we need to run the diagnoses on your car and there will be $160 charge. Also, “you’re state inspection is expired and would like me to get that done as well” . I told Eric, I don’t have any problem for inspection but the seat belt issue was previously diagnosed while my car was still under manufacture warranty. He said, “I will do what I can to see if there is any minor that we can fix but you need to pay $160 diagnose fee” Next day Eric called me said “there is $1660 charge for fixing that sensor and how would like to proceed and if you don’t fix the sensor we will reject your inspection” It was shocking for me to hear this from him. I have tried to explain it’s an exceptional issue, which existed while my car was still under warranty. However, I refused to pay $1660 as I think he trapped me to this mud and at the end rejected my state inspection and placed a rejection sticker on the windshield. At the end, I end up paying $179 just for diagnosis. WHAT A TOTAL RIPP OFFFFF!!!. They misdiagnosed my car previously and didn’t fix the problem but put the patches for 15 days. Me and my other 04 colleagues were coming to this dealership from past 03 years but having this kind of experience we will never visit this deanship again. More

My Audi lease is up, and Mini Cooper was the first place we looked for a new car. Turns out, the car I built was on the showroom floor. Bill and team were helpful and patient in showing us the showroom Pace we looked for a new car. Turns out, the car I built was on the showroom floor. Bill and team were helpful and patient in showing us the showroom Paceman, showing us a car with nav and satellite (Yad and Steve helped), and then allowing us to test drive a Paceman. Even though the day was right after some snow and ice, the car was clean and handled beautifully on the road. After a trip to the Audi dealership, we decided to go with the Mini, and my husband and Bill came to agreement on price over the phone. Bill followed up with an e-mail credit application, and he followed up twice by phone. When we came to pick up the Paceman the following Saturday, it was smooth sailing. Bill was ready for us, and the Paceman was ready for us. Our time in finance with Mo was straightforward and painless. Afterward, Bill walked us through the Paceman, and since my phone was being persnickety, we needed Yad's help setting up Bluetooth. All and all, a very pleasant buying experience. More

I called the day before for an appointment and got it at the exact time I wanted it. I was late arriving but they took me immediately. My customer service person told me exactly what to expect. He kept m the exact time I wanted it. I was late arriving but they took me immediately. My customer service person told me exactly what to expect. He kept me updated during the service. While waiting, they had several areas where I could sit. I opted for the tables in the "kitchen" where WiFi is available. I sat at a quiet table and worked on my computer so the time passed quickly. The work was done, the car was washed and they charged me nothing for the service, not all of which was covered under the warranty. More