BMW of Sterling

Though I live 27 miles from the dealer and it is a fairly long trip to get out to Sterling, the great service more than makes up for the trip. I have had Shawn Peace as my service advisor quite often and I long trip to get out to Sterling, the great service more than makes up for the trip. I have had Shawn Peace as my service advisor quite often and I have always found him to be articulate about the needed repairs, never overselling what needs to be done, and overall a very easy person to deal with. His recommendations are always on point and unlike other dealerships where I have brought my cars to, I NEVER feel he is gauging me by selling unnecessary repairs or service. He should be recognized for his outstanding work regarding customer relations. I will continue to bring my MINI out to Sterling based on the outstanding service I have received since buying the car in2006. John Sanet More

My wife and I were indecisive about whether to purchase a car or SUV when we arrived at the dealership. However, Kamal worked with us patiently, allowing us the time to drive several vehicles and decide whi car or SUV when we arrived at the dealership. However, Kamal worked with us patiently, allowing us the time to drive several vehicles and decide which one fit our needs the best. We really appreciate the time that was allowed to us so that we could get the perfect BMW for us. More

I was received promptly upon arrival. Nate, my service rep, was very friendly and courteous. He addressed me as Mrs. Dougherty which I find refreshing in our era of over-familiarity. Nate reviewed my serv rep, was very friendly and courteous. He addressed me as Mrs. Dougherty which I find refreshing in our era of over-familiarity. Nate reviewed my service requests and concerns and assured me that the car would be inspected throughly. Within minutes I was given a loaner car. A few hours later, service had been completed. Very efficient given the amount of time I had. Everyone was very friendly and helpful and my car is running like new! More

Julian was amazing. Very professional and to the point. In the past I did not have such a great experience and was planning not to ever come back to your service center but my husband who also has a BMW co In the past I did not have such a great experience and was planning not to ever come back to your service center but my husband who also has a BMW convinced me to go to Julian and I am very glad that I did. One minor note. I will ask the loaner people and the cashiers to take a lesson from Julian and Ali (who was also very professional and friendly and when I asked him to let me know about my car before I leave my work in Rockville, MD he made sure to give me a call at 3:50 letting me know of the status of my car) as they do not seem to be enjoying their jobs as much and forget to be friendly at times. This does not affect the quality of service your customers receive but just makes them feel better about doing business with your organization. More

Given the bad snow storm and driving in without an appointment, the service was great. Th. delays were forgivable and since I am retired, I could wait and return with the loaner car when my car was r appointment, the service was great. Th. delays were forgivable and since I am retired, I could wait and return with the loaner car when my car was ready More

Drew and Christoph were fantastic - professional, courteous and knowledgeable throughout. We will be back for additional service and our next Mini or BMW purchase. Thanks for the very pleasant servic courteous and knowledgeable throughout. We will be back for additional service and our next Mini or BMW purchase. Thanks for the very pleasant service experience. More

This has only been my second trip to visit the service department at this facility in Sterling. The quality of service and professionalism that I received during both of my visits, has been outstanding. department at this facility in Sterling. The quality of service and professionalism that I received during both of my visits, has been outstanding. I also am the owner of another high-end vehicle from another dealership, and can honestly say that MINI of Sterling surpasses any other experiences I have had in the past with other dealerships. More

Very friendly service staff. CPO covered all repairs. Very happy. This is my second experience with BMW of Sterling and I will continue to take my 535XI to them. Very happy. This is my second experience with BMW of Sterling and I will continue to take my 535XI to them. More

Susan Coggins took excellent care of us during and after the sale. She is very knowledgeable and helpful. The finance department was also very friendly and efficient. We recommend BMW of Sterling based o the sale. She is very knowledgeable and helpful. The finance department was also very friendly and efficient. We recommend BMW of Sterling based on their excellent customer service. More

Excellent service. I object to web sites that require that I enter a minimum length comment, especially when I am doing this as a favor to the establishment! that I enter a minimum length comment, especially when I am doing this as a favor to the establishment! More