BMW of Sterling

The staff of Mini of Sterling always makes me feel that I'm in good hands. While one can't always know what needs to be done on one's Mini, the staff never leaves one feeling that the situation is out of I'm in good hands. While one can't always know what needs to be done on one's Mini, the staff never leaves one feeling that the situation is out of control. There's always a clear service plan, even when the level of work seems overwhelming. Their prioritization skills are second to none. I purchased my 2007 Mini in 2012 with 29K miles, and now have over 100K. That wouldn't have happened without Shawn Peace and the rest of the service staff of Mini of Sterling. My hat's off to the whole team! More

I brought my 2011 BMW 135i for scheduled maintenance. AJ was my service advisor and was extremely polite, professional and courteous. He went over what the scheduled service consisted of and asked me if I was my service advisor and was extremely polite, professional and courteous. He went over what the scheduled service consisted of and asked me if I had any concerns or issues with my vehicle. He expeditiously obtained a rental vehicle for me, while my vehicle was being serviced. He explained what the mechanic had observed during the servicing of my vehicle and proceeded to recommend that I purchase new rear tires, as they were badly worn. He made sure that the my vehicle was properly handled and kept me totally informed as to when my vehicle would be ready. The entire service department was extremely polite, courteous and friendly. I would also like to acknowledge the cashiers, who were pleasant and friendly when I was paying for my new tires. Overall, I would highly recommend BMW of Sterling for their overall customer service, quality of work performed and friendliness of their employee's. My car runs extremely well and thanks to AJ who oversaw the servicing of my vehicle, I feel that everything was done exceptionally well. More

top notch service, answered all my questions, knowledgeable and prompt service. the team genuinely wants to excel. Loaner cars are available and are (mostly) BMWs - which is great! knowledgeable and prompt service. the team genuinely wants to excel. Loaner cars are available and are (mostly) BMWs - which is great! More

From the moment I arrived to the time I picked-up the car everyone involved was very courteous/friendly. All were ready and able to answer any question I had. Nate handled the yearly service of my vehicle everyone involved was very courteous/friendly. All were ready and able to answer any question I had. Nate handled the yearly service of my vehicle in an extremely professional manner and he also took care of getting the extra item (installation of floor mats) handled as requested. Nate explained everything that was done and also had a hood item fixed that I didn't know about. One item was a recall fix that I was unaware of and required me to need a loaner car. Nate arranged for that quickly and got me out the door. The only item on the negative side was that as I drove the loaner car my wife and I noticed a strong order inside the car. While it eventually subsided to a tolerable level after a couple of days I found out upon return that it had been treated with a chemical due to someone smoking in the car. Understand the need to do such a treatment but suggest that someone ensure that the car isn't quickly put back into service after doing so; give it a day or two. More

Outstanding customer service. Erik communicated very well, very clearly, and kept me up to date throughout the service process. Outstanding communication. The car was retuned clean - the interior was v well, very clearly, and kept me up to date throughout the service process. Outstanding communication. The car was retuned clean - the interior was vacuumed. Thank you! More

Though I live 27 miles from the dealer and it is a fairly long trip to get out to Sterling, the great service more than makes up for the trip. I have had Shawn Peace as my service advisor quite often and I long trip to get out to Sterling, the great service more than makes up for the trip. I have had Shawn Peace as my service advisor quite often and I have always found him to be articulate about the needed repairs, never overselling what needs to be done, and overall a very easy person to deal with. His recommendations are always on point and unlike other dealerships where I have brought my cars to, I NEVER feel he is gauging me by selling unnecessary repairs or service. He should be recognized for his outstanding work regarding customer relations. I will continue to bring my MINI out to Sterling based on the outstanding service I have received since buying the car in2006. John Sanet More

My wife and I were indecisive about whether to purchase a car or SUV when we arrived at the dealership. However, Kamal worked with us patiently, allowing us the time to drive several vehicles and decide whi car or SUV when we arrived at the dealership. However, Kamal worked with us patiently, allowing us the time to drive several vehicles and decide which one fit our needs the best. We really appreciate the time that was allowed to us so that we could get the perfect BMW for us. More

I was received promptly upon arrival. Nate, my service rep, was very friendly and courteous. He addressed me as Mrs. Dougherty which I find refreshing in our era of over-familiarity. Nate reviewed my serv rep, was very friendly and courteous. He addressed me as Mrs. Dougherty which I find refreshing in our era of over-familiarity. Nate reviewed my service requests and concerns and assured me that the car would be inspected throughly. Within minutes I was given a loaner car. A few hours later, service had been completed. Very efficient given the amount of time I had. Everyone was very friendly and helpful and my car is running like new! More

Julian was amazing. Very professional and to the point. In the past I did not have such a great experience and was planning not to ever come back to your service center but my husband who also has a BMW co In the past I did not have such a great experience and was planning not to ever come back to your service center but my husband who also has a BMW convinced me to go to Julian and I am very glad that I did. One minor note. I will ask the loaner people and the cashiers to take a lesson from Julian and Ali (who was also very professional and friendly and when I asked him to let me know about my car before I leave my work in Rockville, MD he made sure to give me a call at 3:50 letting me know of the status of my car) as they do not seem to be enjoying their jobs as much and forget to be friendly at times. This does not affect the quality of service your customers receive but just makes them feel better about doing business with your organization. More

Given the bad snow storm and driving in without an appointment, the service was great. Th. delays were forgivable and since I am retired, I could wait and return with the loaner car when my car was r appointment, the service was great. Th. delays were forgivable and since I am retired, I could wait and return with the loaner car when my car was ready More