BMW of Sterling

Quick painless process on getting my 2014 335iX Came to pickup a car form out of state because they had one in manual, which is hard to come by. I talked to Sal over the phone who was a great salesm Came to pickup a car form out of state because they had one in manual, which is hard to come by. I talked to Sal over the phone who was a great salesmen. He gave me his cell phone number and we made a deal quickly. Drove down from Philadelphia to pickup the car. The car was cleaned and filled with gas. What a great experience, it took three days from my initial email to bringing the car home. Also Heather from finance is very nice, helped answer a lot of my questions. The dealership itself seems like a five star hotel, everything is plush. More

Outstanding My local BMW dealership tried to low-ball my BMW trade-in and talk me into a high monthly lease payment. I was introduced to Mo Noorestani at BMW of My local BMW dealership tried to low-ball my BMW trade-in and talk me into a high monthly lease payment. I was introduced to Mo Noorestani at BMW of Sterling. He was a pleasure to work with and I would highly recommend him to any of my friends who plan to buy a luxury car. More

DO NOT USE THE SERVICE CENTER Poor service and workmanship; and most expensive of all BMW dealers in northern Virginia. For quality service and workmanship, use BMW of Fairfax or Poor service and workmanship; and most expensive of all BMW dealers in northern Virginia. For quality service and workmanship, use BMW of Fairfax or Alexandria. More

Not a great experience Our experience was very poor, the sales consultant was very ill equipped in terms of using a computer to search a vehicle, answering questions on the Our experience was very poor, the sales consultant was very ill equipped in terms of using a computer to search a vehicle, answering questions on the vehicle features as well as managing time. We identified a vehicle and wanted to test drive it. The Client Advisor took us out for a good 10 min walk in the cold to the new vehicle parking lot behind where he couldn't find the vehicle and then realizes that the vehicle could be at a separate lot away from the dealership. We have small kids with us and I had no idea it was going to be that far a walk outside. We quickly told him to get the vehicle in front and inform us. We asked to look at another vehicle and it took 30 mins to be found and we asked 4 or 5 questions about some of the features in X5 and were given some nonsensical responses at which point we stopped asking questions about the vehicle features. We made 2-3 trips to the dealership and each trip took 2-3 hours and that is before the price negotiations, such a waste of time. More

Best and fastest car buying experience I have ever had! This was my 5th luxury car I have purchased. What a Beautiful new dealership. So clean on the inside and had most of the vehicles in the showroom. B This was my 5th luxury car I have purchased. What a Beautiful new dealership. So clean on the inside and had most of the vehicles in the showroom. Best dealership for a test drive. No traffic. We will buy all our vehicles from BMW of Sterling and Cory Christman. What a great time! They have such a great delivery process and made me feel part of the family. I will recommend everyone.! More

Worst Dealership This is a worst dealership I have ever seen in the last 15 years. They attract customers with low ePrice on their dealership website. When we make app This is a worst dealership I have ever seen in the last 15 years. They attract customers with low ePrice on their dealership website. When we make appointment for test drive, they start negotiating with MSRP sticker on car (even higher than build price on BMW Website). When asked about posted price on the website, they say it is not managed by them and do not honor the price on their website. The sales manager went inside saying he will work on the numbers honoring the price and came back after 30 mins saying we informed website management company to update the price and will be changed in 24 hours. WOW....What a great sales manager....... More

Unprofessional, Unethical Dealership I had several problems with this dealership. I would recommend you go somewhere else. - I bought a new car in January 2014, but it had 250 miles on t I had several problems with this dealership. I would recommend you go somewhere else. - I bought a new car in January 2014, but it had 250 miles on the odometer. They did not disclose this during negotiation. - It took them over two months to get me my plates and registration. - They charged $500 for registration up front and said they would send me a check for the difference. They never sent me a check for the difference. - I initially purchased the ding & dent repair policy but cancelled it during the cancellation period. Nine months have past and they never sent me a refund despite numerous requests. More

Smoking mirrors!!!!! This dealership is a huge disappointment The sales consultant I dealt with was rude a liar and couldn't sell water to a whale! This is the only deal This dealership is a huge disappointment The sales consultant I dealt with was rude a liar and couldn't sell water to a whale! This is the only dealership when you call you can never get management on the phone. I expected more coming from a high end store. The only thing good about this place is the coffee machine. What looks good on the outside isnt always good in the inside. I actually thought STERLING BMW would be different from other sleazy dealerships. You can put lipstick on a pig,but its still a pig! I RECENTLY GOT PULLED OVER BY THE POLICE BECAUSE STERLING BMW didnt have my tags registered. BEWARE PEOPLE! More

Finally ! After going around the beltway looking for that "perfect" pre owned bmw for 2 weeks I can honestly say I was disappointed that most dealers brushed me After going around the beltway looking for that "perfect" pre owned bmw for 2 weeks I can honestly say I was disappointed that most dealers brushed me off if I could not settle for anything less then what they had in inventory. I had visited 4 bmw dealers here in the area and of the 4 the only salesman that took the time to follow up with me was Danny from bmw of sterling. he understood exactly what it was that I wanted and even though they did not have that specific car in stock danny and the pre owned manager search the entire east cost to locate one that was as close to what I wanted as possible. after about 10 days danny contacted me and told me they found a 328 that met all my expectations. after looking at the pictures online and discussing the price I went ahead and asked danny to have it ready for me to test drive because I was on a time constraint. when I got to the dealer, the car was show room ready. after a quick 10 min drive I was sold on the car and the numbers. I filled out a credit application with moe hamdan in finance and left the dealer. after my meeting I called danny and told him I was on my way to finalize the sale. to my surprise when I got to the dealer, moe hamdan had the paper work complete and ready to be signed. after reviewing all the documents to make sure my information was accurate I was signing away. the entire transaction took less then 30 mins to complete and danny was able to find the car I wanted. i'd like to recommend danny and moe hamdan at bmw of sterling for the great work. More

Best car buying experience I contacted BMW Of Sterling back in 2008 when I bought my first BMW from Bryan, he was extremely easy to deal with, no pressure and it was a quick pro I contacted BMW Of Sterling back in 2008 when I bought my first BMW from Bryan, he was extremely easy to deal with, no pressure and it was a quick process. I just recently went in for my 3rd one from Bryan and I had another great experience. I would definitely recommend him to anyone looking for a BMW, I think some of the newer sales agents lack the knowledge and that's what causes a bad experience. I will keep going back to Sterling as long as Bryan is there. More