BMW of Sterling

Amazing Customer Service I went to BMW of Sterling to buy my dream car and my experience was amazing. Kevin Soltwedel was working with me and helped me get my car with exactly I went to BMW of Sterling to buy my dream car and my experience was amazing. Kevin Soltwedel was working with me and helped me get my car with exactly all of the options that I wanted. Also Lowell Duckett was able to get me the car at an excellent price. Kevin and Lowell were so helpful and patient through all of my questions and calls. Everyone at BMW of Sterling was very helpful to us and took great care of us. Kevin and the whole dealership had excellent customer service even after I purchased the car. I am really happy I went to Kevin and BMW of Sterling and I would highly recommend anyone to ask for Kevin and Lowell and go to BMW of Sterling when wanting to purchase a car!!!!!!! More

Wonderful New Car Purchasing Experience I have always been brand loyal to BMW. My experience with BMW of Sterling far exceeded that of any other dealership I visited. I had spoken with thre I have always been brand loyal to BMW. My experience with BMW of Sterling far exceeded that of any other dealership I visited. I had spoken with three other dealership based upon and internet search. However, I was not able to obtain the vehicles as advertised. In short, spoke with the General Manager of BMW Sterling on a Monday, every sales person was busy so he put us in touch with Felix Bighem, who happens to be the General Sales Manager of their Rolls Royce Dealership. He had a car that I liked, made an incredible offer and I drove her home within 48 hours. This has been a most positive experience and every single individual that we met at BMW of Sterling has been professional, knowledgeable and forthright. Was it worth it to drive 38 miles out of the way? Most certainly. This is by far the very best new car buying experience thus far. We are considering a smaller BMW SUV purchase later in the year. We most definitely will drive another 38 miles to get another from this most impressive team of BMW professionals at BMW of Sterling! Five thumbs up! More

Terrible Breach of Contract by BMW of Sterling I bought what I thought was new BMW Z4 from BMW of Sterling. Later I dicovered the warranty had been started a year and 4 months prior to my purchase I bought what I thought was new BMW Z4 from BMW of Sterling. Later I dicovered the warranty had been started a year and 4 months prior to my purchase so that I did not receive the standard 4 year warranty. After 3 months of the dealership not returning my calls I meet with an attorney and informed the dealership of my meeting. They then sent me a one year extended warranty which is not as good as the original warranty, and the extended warranty is still 4 months short of the originally paid for new car warranty. I recently spoke to 2 employees of BMW of Sterling including their customer advocate who said they would get me help, and left 2 messages for the sales manager. BMW of Sterling has not returned my calls for 3 weeks now. I am forced to take legal action to enforce the terms of our sales contract, not something I am looking forward to. I will never buy a car from this dealership again! More

Great experience I have bought many cars over the years, a variety of brands. About 5 months ago I bought a Mini from this dealership. This must be the best experience I have bought many cars over the years, a variety of brands. About 5 months ago I bought a Mini from this dealership. This must be the best experience I ever had with a brand/dealer. Love the setup - no pressure approach. Love the ALL PAID 3 year service. ( I would call it a Gentleman's dealership). Guess where my next car will come from? And the car, a Paceman, drives great. It feels it was made just for me. Highly recommended! More

Failed to Offer GAP Insurance These folks failed to offer me GAP insurance, although I bought everything else they offered the night I bought my X3. My car was totaled 8 months la These folks failed to offer me GAP insurance, although I bought everything else they offered the night I bought my X3. My car was totaled 8 months later by a deer, and boy was I surprised to learn I was underinsured and now owed more than $9,000. It's not as if I was buying a Yugo, for crying out loud. I expected BMW to take care of me. And they just let me down. I'd never even heard of GAP insurance until my car was totaled. BUYER BEWARE. Get GAP insurance if you finance. DO NOT leave this dealership underinsured. Now fighting to get refunds of my maintenance upgrade and extended warranty. What a mess. One department says I have to let the refund go to the lienholder, but the lienholder is telling me I have to pay for everything now. BMW's own instructions are conflicting. Never again will I deal with this company! HORRIBLE experience. More

Quick painless process on getting my 2014 335iX Came to pickup a car form out of state because they had one in manual, which is hard to come by. I talked to Sal over the phone who was a great salesm Came to pickup a car form out of state because they had one in manual, which is hard to come by. I talked to Sal over the phone who was a great salesmen. He gave me his cell phone number and we made a deal quickly. Drove down from Philadelphia to pickup the car. The car was cleaned and filled with gas. What a great experience, it took three days from my initial email to bringing the car home. Also Heather from finance is very nice, helped answer a lot of my questions. The dealership itself seems like a five star hotel, everything is plush. More

Outstanding My local BMW dealership tried to low-ball my BMW trade-in and talk me into a high monthly lease payment. I was introduced to Mo Noorestani at BMW of My local BMW dealership tried to low-ball my BMW trade-in and talk me into a high monthly lease payment. I was introduced to Mo Noorestani at BMW of Sterling. He was a pleasure to work with and I would highly recommend him to any of my friends who plan to buy a luxury car. More

DO NOT USE THE SERVICE CENTER Poor service and workmanship; and most expensive of all BMW dealers in northern Virginia. For quality service and workmanship, use BMW of Fairfax or Poor service and workmanship; and most expensive of all BMW dealers in northern Virginia. For quality service and workmanship, use BMW of Fairfax or Alexandria. More

Not a great experience Our experience was very poor, the sales consultant was very ill equipped in terms of using a computer to search a vehicle, answering questions on the Our experience was very poor, the sales consultant was very ill equipped in terms of using a computer to search a vehicle, answering questions on the vehicle features as well as managing time. We identified a vehicle and wanted to test drive it. The Client Advisor took us out for a good 10 min walk in the cold to the new vehicle parking lot behind where he couldn't find the vehicle and then realizes that the vehicle could be at a separate lot away from the dealership. We have small kids with us and I had no idea it was going to be that far a walk outside. We quickly told him to get the vehicle in front and inform us. We asked to look at another vehicle and it took 30 mins to be found and we asked 4 or 5 questions about some of the features in X5 and were given some nonsensical responses at which point we stopped asking questions about the vehicle features. We made 2-3 trips to the dealership and each trip took 2-3 hours and that is before the price negotiations, such a waste of time. More

Best and fastest car buying experience I have ever had! This was my 5th luxury car I have purchased. What a Beautiful new dealership. So clean on the inside and had most of the vehicles in the showroom. B This was my 5th luxury car I have purchased. What a Beautiful new dealership. So clean on the inside and had most of the vehicles in the showroom. Best dealership for a test drive. No traffic. We will buy all our vehicles from BMW of Sterling and Cory Christman. What a great time! They have such a great delivery process and made me feel part of the family. I will recommend everyone.! More