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BMW of Sterling

Sterling, VA

Overview
Reviews
Vehicles
3.7
845 Reviews
Call Dealership (571) 459-7837
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21710 Auto World Cir

Sterling, VA

20166

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Showing 845 reviews

January 16, 2023

Amazing! !! From beginning to end, Aiman was fantastic to work with. I had no intention of trading in my Range Rover but after learning more about BMW and all More

by Christinak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali in Finance is AWESOME! , Aiman Wahba
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Jan 16, 2023 -

BMW of Sterling responded

Thank you for the review! It was a pleasure assisting you. We will be sure to pass along your kind words. Congratulations on your new X5!

January 13, 2023

Fantastic dealer, fantastic service. I already bought 5 BMWs from this dealer. I would encourage you to look up this dealer when in the market for a BMW. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Spicher
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Jan 13, 2023 -

BMW of Sterling responded

Thank you for your continuous support, Larry! We appreciate your recommendation.

January 10, 2023

I’ve been waiting to drop off my X7 for over 20 min now. Last time I tried to drop it off, their electricity was down and they couldn’t open the garage doors. Ridiculous. More

by Muchelle
Recommend Dealer
No
Employees Worked With
Cedric was supposed to order a part, and I’m sure it’s not here, Matthew Tillman
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Jan 11, 2023 -

BMW of Sterling responded

Muchelle, thank you for reaching out. We want each customer to enjoy a time efficient service experience. We appreciated your patience as unexpected delays may arise throughout the day. The power went down throughout the entire building causing the door to lose power as well. Our staff worked hard to make sure they were prepared for when power was restored. We are mindful of increased wait times so we have increased our number of valets and advisors, so that we may best serve our customers. Please feel free to come visit us again so that we may work towards earning back your trust. Have a great rest of your day. Brian Latimer Fixed Operation Director 571-370-7156

January 02, 2023

Angela was extremely professional and an absolute pleasure to work with. She is not pushy at all which is very much appreciated when beginning your car search. I would not hesitate to purchase anothe More

by shaylamclark
Recommend Dealer
Yes
Employees Worked With
Angela Collins
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Jan 03, 2023 -

BMW of Sterling responded

Thanks for coming to see us! We will be sure to pass along your kind words.

January 01, 2023

Kamal was honest, upfront, had my best interests in mind. I would certainly work with him again for a future purchase and would recommend him to my friends who are interested in purchasing a vehicle. More

by Leotos1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamal Benhoummad
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Jan 03, 2023 -

BMW of Sterling responded

Thank you for this wonderful review! We will be sure to pass it along to Kamal. Have a great day!

January 01, 2023

Marco Aldana has been my main Service Advisor at BMW Sterling, and each time he delights. He is helpful and knowledgeable, and he is very professional. He is truly an asset to BMW Sterling. More

by Muki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Aldana
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Jan 03, 2023 -

BMW of Sterling responded

Thanks for the wonderful review! We are thrilled to see that Marco has continued to provide excellent support. Please let us know if you need anything else!

December 31, 2022

I brought my x3 in for service Jeff shade was my advisor and he was awesome! More

by Skokowskiallyssa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Shade
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Jan 03, 2023 -

BMW of Sterling responded

Thanks for stopping by! We are thrilled to see that Jeff took great care of you and your X3!

December 31, 2022

Brought my x5 in for service Jeff shade was my advisor he was a pleasure to work with I will definitely be back! More

by Jbaker042416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Shade
Report | Print
Jan 03, 2023 -

BMW of Sterling responded

Thank you for brining in you X5! We look forward to seeing you again in the future!

December 31, 2022

Jeff Shade was fantastic! Made my Service visit very quick and easy. Highly recommend BMW of Sterling More

by jskok4493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Shade
Report | Print
Jan 03, 2023 -

BMW of Sterling responded

Thank you for this wonderful review! We will be sure to pass it along to Jeff. Have a great day!

December 31, 2022

Incredibly inattentive. Drove from Baltimore for a test drive of a 750. When I got there they told me they had no tags so I couldn’t test drive? What? Sales team was so u More

by RJ Davis
Recommend Dealer
No
Employees Worked With
Stas
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Jan 04, 2023 -

BMW of Sterling responded

RJ, thank you for your feedback. I do apologize that your experience did not meet your expectations. We strive to provide the best dealership experience in town. It is unfortunate to see that your visit fell below our standard. I would appreciate the opportunity to speak with you directly in order to work towards improving your experience. Please call me at your convenience. Julius Green General Sales Manager 571-378-3973

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