BMW of Sterling

Great experience! Highly Recommend! We went in looking for a used Mercedes. While looking at one of the cars, Kevin Soltwedel, one of the salesmen came out and helped us. He was great! H We went in looking for a used Mercedes. While looking at one of the cars, Kevin Soltwedel, one of the salesmen came out and helped us. He was great! He made sure we knew everything we needed to know about the car and everything about the process towards buying it. Heather was also great! She helped tremendously with financing the car and making sure we were getting the best loan possible. Overall, we were treated extremely well. I highly recommend using BMW of Sterling when looking for a used or new car! More

Great customer service Kevin Soltwedel did an amazing job. Made me feel really comfortable and was very informative. The sale went smooth and without any complications. Will Kevin Soltwedel did an amazing job. Made me feel really comfortable and was very informative. The sale went smooth and without any complications. Will definitely recommend others to him. More

Great experience! Mo Noorestain and Kevin Soltwedel are awesome! They really wanted to earn my business and made sure I was taken care of throughout the process of orde Mo Noorestain and Kevin Soltwedel are awesome! They really wanted to earn my business and made sure I was taken care of throughout the process of ordering a new build. Just took delivery last night of my brand new 435i convertible and I couldn't be happier! More

BMW of Sterling ROCKS!!! My salesman, Kevin Soltwedel, did a super amazing job before, during and after the sale. The whole team surpassed my greatest expectations. I'm a real My salesman, Kevin Soltwedel, did a super amazing job before, during and after the sale. The whole team surpassed my greatest expectations. I'm a real stickler for customer service so it was important to me that there be a level of comfort between me and my sales person and indeed there was. From the time I called to inquire about my car until I drove away with it, Kevin provided the consummate customer service that I believe to be equal to the BMW product he sold me. Since the sale he's been right by my side (or so it seems).. Heather, in Tags and Title, was a gem with the patience of Job and even today, 30 days after my purchase, Robin was soooo courteous and talked to me over her phone with a smile in her voice as she assisted with an issue I had with my tags. What a groovy experience!!!!! Kevin, Lowell, Heather and Robin- THE DREAM TEAM!! More

Great experience! Kevin Soltwedel and Darin Lowdermilk helped us with the purchase of our BMW 528xi, they was very professional and courteous. The overall experience wa Kevin Soltwedel and Darin Lowdermilk helped us with the purchase of our BMW 528xi, they was very professional and courteous. The overall experience was awesome. All of the staff was accommodating and very welcoming as soon as we arrived. I would definitely recommend this dealership to everyone! More

Amazing Customer Service I went to BMW of Sterling to buy my dream car and my experience was amazing. Kevin Soltwedel was working with me and helped me get my car with exactly I went to BMW of Sterling to buy my dream car and my experience was amazing. Kevin Soltwedel was working with me and helped me get my car with exactly all of the options that I wanted. Also Lowell Duckett was able to get me the car at an excellent price. Kevin and Lowell were so helpful and patient through all of my questions and calls. Everyone at BMW of Sterling was very helpful to us and took great care of us. Kevin and the whole dealership had excellent customer service even after I purchased the car. I am really happy I went to Kevin and BMW of Sterling and I would highly recommend anyone to ask for Kevin and Lowell and go to BMW of Sterling when wanting to purchase a car!!!!!!! More

Wonderful New Car Purchasing Experience I have always been brand loyal to BMW. My experience with BMW of Sterling far exceeded that of any other dealership I visited. I had spoken with thre I have always been brand loyal to BMW. My experience with BMW of Sterling far exceeded that of any other dealership I visited. I had spoken with three other dealership based upon and internet search. However, I was not able to obtain the vehicles as advertised. In short, spoke with the General Manager of BMW Sterling on a Monday, every sales person was busy so he put us in touch with Felix Bighem, who happens to be the General Sales Manager of their Rolls Royce Dealership. He had a car that I liked, made an incredible offer and I drove her home within 48 hours. This has been a most positive experience and every single individual that we met at BMW of Sterling has been professional, knowledgeable and forthright. Was it worth it to drive 38 miles out of the way? Most certainly. This is by far the very best new car buying experience thus far. We are considering a smaller BMW SUV purchase later in the year. We most definitely will drive another 38 miles to get another from this most impressive team of BMW professionals at BMW of Sterling! Five thumbs up! More

Terrible Breach of Contract by BMW of Sterling I bought what I thought was new BMW Z4 from BMW of Sterling. Later I dicovered the warranty had been started a year and 4 months prior to my purchase I bought what I thought was new BMW Z4 from BMW of Sterling. Later I dicovered the warranty had been started a year and 4 months prior to my purchase so that I did not receive the standard 4 year warranty. After 3 months of the dealership not returning my calls I meet with an attorney and informed the dealership of my meeting. They then sent me a one year extended warranty which is not as good as the original warranty, and the extended warranty is still 4 months short of the originally paid for new car warranty. I recently spoke to 2 employees of BMW of Sterling including their customer advocate who said they would get me help, and left 2 messages for the sales manager. BMW of Sterling has not returned my calls for 3 weeks now. I am forced to take legal action to enforce the terms of our sales contract, not something I am looking forward to. I will never buy a car from this dealership again! More

Great experience I have bought many cars over the years, a variety of brands. About 5 months ago I bought a Mini from this dealership. This must be the best experience I have bought many cars over the years, a variety of brands. About 5 months ago I bought a Mini from this dealership. This must be the best experience I ever had with a brand/dealer. Love the setup - no pressure approach. Love the ALL PAID 3 year service. ( I would call it a Gentleman's dealership). Guess where my next car will come from? And the car, a Paceman, drives great. It feels it was made just for me. Highly recommended! More

Failed to Offer GAP Insurance These folks failed to offer me GAP insurance, although I bought everything else they offered the night I bought my X3. My car was totaled 8 months la These folks failed to offer me GAP insurance, although I bought everything else they offered the night I bought my X3. My car was totaled 8 months later by a deer, and boy was I surprised to learn I was underinsured and now owed more than $9,000. It's not as if I was buying a Yugo, for crying out loud. I expected BMW to take care of me. And they just let me down. I'd never even heard of GAP insurance until my car was totaled. BUYER BEWARE. Get GAP insurance if you finance. DO NOT leave this dealership underinsured. Now fighting to get refunds of my maintenance upgrade and extended warranty. What a mess. One department says I have to let the refund go to the lienholder, but the lienholder is telling me I have to pay for everything now. BMW's own instructions are conflicting. Never again will I deal with this company! HORRIBLE experience. More