Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Sterling
Sterling, VA
850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 850 reviews
August 08, 2015
Great Experience! The easiest car buying experience I have ever had! Shavan was excellent from the moment we walked through the door, getting the price we wanted to pay The easiest car buying experience I have ever had! Shavan was excellent from the moment we walked through the door, getting the price we wanted to pay, and following up a few days after the deal was done! I would recommend this dealership and Shavan to anyone looking to buy a BMW! I also LOVE my new car!! More
by msimmons
Employees Worked With
Lowell Duckett, Shavan Barzani
August 08, 2015
Fantastic Staff and Service!! What a wonderful experience. From the time I contacted the sales advisor (Ash) to completing the deal, the BMW of Sterling team (Mo and Enka) were fab What a wonderful experience. From the time I contacted the sales advisor (Ash) to completing the deal, the BMW of Sterling team (Mo and Enka) were fabulous! Ash worked hard to get the deal I wanted and made sure I knew where we were every step of the way. Mo, the sales manager, was extremely professional, extremely fair and accommodating, and worked to make sure that I had the best deal and discounts. I did! Enka completed the financing and made everything go smoothly. I'm truly impressed and have already referred someone else to this team. If I could, I would rate them a "10!" Thank you BMW of Sterling! More
by Sprocket1776
Employees Worked With
Mo Noorestani, Enka Custodio, Ash Darwash
August 03, 2015
Kurt Rodgers - Best sales rep! Very pleasurable experience. We knew exactly what we wanted and the cost, Kurt made that happen for us. He's great to work with, very kind, patient an Very pleasurable experience. We knew exactly what we wanted and the cost, Kurt made that happen for us. He's great to work with, very kind, patient and knowledgeable. We can honestly say in all the years of buying cars Kurt truly stands out and goes beyond a 5 star. Even after we purchased the car he still took time out of his day to help us with a few things we wanted added to the car. Great customer service! More
by Susan B.
Employees Worked With
Kurt Rodgers
June 12, 2015
Happy Customer I have gotten a great deal on my X5 ! Kevin Soltwedel is da man !! He has been very very helpful with the purchase. The delivery was quick. Kevin was I have gotten a great deal on my X5 ! Kevin Soltwedel is da man !! He has been very very helpful with the purchase. The delivery was quick. Kevin was very friendly and let me look at all the options in different cars. It made it easy for me to decide which one i wanted !! Overall a very peaceful experience !! More
by salukutinaveen
Employees Worked With
Kevin Soltwedel, Kevin Soltwedel
June 09, 2015
Service Department BMW of Sterling have a horrible service department. I bought a brand new 2014 BMW X6 with only 7 miles on it. after driving it for about 3,000 miles, BMW of Sterling have a horrible service department. I bought a brand new 2014 BMW X6 with only 7 miles on it. after driving it for about 3,000 miles, i noticed a vibration during soft braking and slowly noticed the front tires going bad. When i took it in the first time, they took about two weeks only to tell me the tires are bad, and replaced the tires ASAP. Their explanation was that the manufacturer tires were defected. i drove again for another 3,000 miles and noticed the exact same issue happening. Took it in and they claimed that the tires are bad again, but this time it is supposedly under normal condition. They claimed that the tires are not under warranty even if it has only been 3K miles. I spoke to a legal counsel who contacted BMW, which in turn BMW contacted me and asked me to re-inspect the vehicle one more time. They then claimed that it appears that the tires are bad again and asked me to sign a waiver on per-suing the legal action, for them to replace the tires for me again. I went ahead and signed and made it clear to them again, that if this continues to happen, they will keep replacing my tires. i then drove the car for another 8,000 miles and noticed the same thing happening. I took it in to BMW and they said at this time the case is closed and they will not replace the tires. Now they claim that this is normal for the X6. They are now saying that it is the way i drive the car. One technician asked me how do i drive the car, and he said that i should drive it easy because he thought i drive it crazy. Another technician (the manager) asked me how i drive the car, and he said i should drive it fast, because the X6 is a sports car. So it seems to me, that BMW doesn't really know what is wrong with the car and they are not experienced enough to fix this car. Obviously, something is causing the tires to go bad, and i have showed this to multiple mechanics who claim that there is definitely something wrong with the car. I have two small kids and i am hoping that nothing happens during the time i am on the road with them. The entire interaction with them have been very unpleasant and unprofessional. The representative of North America BMW was also very rude on handling this situation. I will never recommend anyone from buying any BMW. i really don't want to sell this car to someone else, because i don't want to screw them like BMW has done to me. On another occasion, during the same month i bought this X6, i bought a 528i for my mom. after she drove it for 9 months we noticed that the mat on the passenger side getting wet. we took it to BMW in sterling twice, and both times they said that there is nothing that they see and that because there is a bump in the back, they claimed that the water was coming in from the back bump through the light. after the second time, it really made no sense to me what they were saying, so i took it to a local body shop, who showed me that the door on the passenger side was not sealed properly. so i took it back to BMW and showed them what the problem was, they then took it and fixed. BMW is only concerned about selling new cars and don't want to take care of any issues. They are rude, unprofessional, and inexperienced. i am really disappointed with my experience and will definitely NOT recommend BMW to anyone. More
by Art
Employees Worked With
?
June 05, 2015
Great experience! Highly Recommend! We went in looking for a used Mercedes. While looking at one of the cars, Kevin Soltwedel, one of the salesmen came out and helped us. He was great! H We went in looking for a used Mercedes. While looking at one of the cars, Kevin Soltwedel, one of the salesmen came out and helped us. He was great! He made sure we knew everything we needed to know about the car and everything about the process towards buying it. Heather was also great! She helped tremendously with financing the car and making sure we were getting the best loan possible. Overall, we were treated extremely well. I highly recommend using BMW of Sterling when looking for a used or new car! More
by Maria
Employees Worked With
Kevin Soltwedel, Heather , Heather Reese, Kevin Soltwedel
June 04, 2015
Great customer service Kevin Soltwedel did an amazing job. Made me feel really comfortable and was very informative. The sale went smooth and without any complications. Will Kevin Soltwedel did an amazing job. Made me feel really comfortable and was very informative. The sale went smooth and without any complications. Will definitely recommend others to him. More
by K.nguyennn
Employees Worked With
Kevin Soltwedel , Kevin Soltwedel
June 02, 2015
Great experience! Mo Noorestain and Kevin Soltwedel are awesome! They really wanted to earn my business and made sure I was taken care of throughout the process of orde Mo Noorestain and Kevin Soltwedel are awesome! They really wanted to earn my business and made sure I was taken care of throughout the process of ordering a new build. Just took delivery last night of my brand new 435i convertible and I couldn't be happier! More
by bobby
Employees Worked With
Kevin Soltwedel and Mo Noorestain, Mo Noorestani, Kevin Soltwedel
June 01, 2015
BMW of Sterling ROCKS!!! My salesman, Kevin Soltwedel, did a super amazing job before, during and after the sale. The whole team surpassed my greatest expectations. I'm a real My salesman, Kevin Soltwedel, did a super amazing job before, during and after the sale. The whole team surpassed my greatest expectations. I'm a real stickler for customer service so it was important to me that there be a level of comfort between me and my sales person and indeed there was. From the time I called to inquire about my car until I drove away with it, Kevin provided the consummate customer service that I believe to be equal to the BMW product he sold me. Since the sale he's been right by my side (or so it seems).. Heather, in Tags and Title, was a gem with the patience of Job and even today, 30 days after my purchase, Robin was soooo courteous and talked to me over her phone with a smile in her voice as she assisted with an issue I had with my tags. What a groovy experience!!!!! Kevin, Lowell, Heather and Robin- THE DREAM TEAM!! More
by korisma
Employees Worked With
Kevin,Heather, Robin and Lowell., Lowell Duckett, Heather Reese, Kevin Soltwedel
May 27, 2015
Great experience! Kevin Soltwedel and Darin Lowdermilk helped us with the purchase of our BMW 528xi, they was very professional and courteous. The overall experience wa Kevin Soltwedel and Darin Lowdermilk helped us with the purchase of our BMW 528xi, they was very professional and courteous. The overall experience was awesome. All of the staff was accommodating and very welcoming as soon as we arrived. I would definitely recommend this dealership to everyone! More
by Elle1234
Employees Worked With
Kevin Soltwedel, Darin Lowdermilk, Kevin Soltwedel
