BMW of Sterling

Unsatisfied Customer My experience with this dealer started off on the wrong foot when the first Sales Advisor neglected to follow up with me to keep me inform. I then de My experience with this dealer started off on the wrong foot when the first Sales Advisor neglected to follow up with me to keep me inform. I then decided to go to Passport BMW, but was later apologized to and invited back to this dealer with the assistance of a new Sales Advisor. Initially, I thought I was receiving great service until the week after of leased a 2015 750i. I started receiving e-mails and alerts stating that the car needed an oil change even though it only had 200 miles on it. I called the service department and spoke with a manager who said that I should ignore it even though the automated e-mail and calls kept coming. I sent an e-mail to my sales advisor that went unanswered in addition to a few other folks. Now I am receiving e-mails from BMWFS stating that they don't have record of my vehicle being registered even though hard plates were issued to me when I leased the vehicle on 09/22/2015. My sales advisor ended up admitting that the vehicle had been on the lot for a long period of time and they neglected to check the fluids prior to leasing it to me. Why didn't the service manager tell me this when I called? As a loyal BMW customer, I have learned that this is a dealership that only cares about the sale. They could care less about you after you have taken delivery and completed the customer satisfaction survey. My sales advisor made sure to ask me to give him all 10's on the survey. I have sent a complaint to BMW North America so that I can complete a new survey. More

satisfied customer experience. Great customer service from Kevin. Very friendly and detail oriented. Gave the most competitive pricing on the market for a 2012 E-350. Vehicle is in Great customer service from Kevin. Very friendly and detail oriented. Gave the most competitive pricing on the market for a 2012 E-350. Vehicle is in perfect shape! More

Best deal in DMV Kevin was great to work with. He made the process of buying a new car very easy for me, I got the best deal in the whole DMV area for my X5. I'm sendi Kevin was great to work with. He made the process of buying a new car very easy for me, I got the best deal in the whole DMV area for my X5. I'm sending all my friends to Kevin as I know he will take care of them. Very satisfied with my purchase and strongly recommend Kevin for his great customer service. More

Smooth experience - great folks!! I am strong believer in the impact of personal relationships. I was in the market for a vehicle and had my eye on a particular one. In fact, I saw the I am strong believer in the impact of personal relationships. I was in the market for a vehicle and had my eye on a particular one. In fact, I saw the same vehicle at another dealership for a good price but really didn't like the vibe I got from the sales guy. I did some more research and connected with BMW of Sterling where Kevin Soltwedel reached out to me. From the moment we connected, he was diligent and persistent but not in an uncomfortable way. When I got in, Kevin answered all my questions, had a great disposition, worked with me on the numbers. He explained all the features little details of the vehicle, the capabilities it had, the ones it was lacking. I felt very comfortable with him - great salesman, and a great guy! I worked with Heather Reese on the financing and she was fantastic. She was very friendly, gave great suggestions about financing options. By the time I was done, it was just me, Kevin, and Heather left in the whole building; oh, and the cleaning crew. You wouldn't have known. Heather didn't rush me through financing, Kevin stayed put and even helped me clear out my trade-in. This was most definitely a great car-buying experience. If I or anyone I know is in the market for a new vehicle, this will be my suggestion to them. More

Unprofessional service department and slick Finance Manager Be careful with Danielle Noble and Jim Gallas. Danielle is a Service Advisor with an attitude and Jim is a slick Finance Manager. Don't do business Be careful with Danielle Noble and Jim Gallas. Danielle is a Service Advisor with an attitude and Jim is a slick Finance Manager. Don't do business with them. More

Great place to buy a car I was impressed overall by this dealership. Thumbs up! Everyone we met was friendly and helpful. Kevin Soltwedel was very nice and helpful and afte I was impressed overall by this dealership. Thumbs up! Everyone we met was friendly and helpful. Kevin Soltwedel was very nice and helpful and after looking at a couple places, I steered back to BMW. He was very easy to work with and I bought a used Volvo from him. The gentleman who helped get me set up with financing was great too. I also must say the people that work here all seem to really enjoy their jobs and are enthusiastic about their cars. The place is amazing too how it is set up (waiting area, with nice TV's, sofas, and a coffee/snack bar....very comfortable place if you have to hang out a while your car is being serviced. More

Terrible Service Department I'm a long term BMW owner. But, my experience with this service department has been nothing short of miserable. And this is NOT the first time I've h I'm a long term BMW owner. But, my experience with this service department has been nothing short of miserable. And this is NOT the first time I've had problems with them. The transmission warning light light activated in my wife's X3 came on yesterday. She was concerned and so was I so I called the Service Department to ask for help. Of course they were all busy with other customers which is ALWAYS the case at this dealership, and would not take my calls. So, I left several messages with return contact info but NONE were returned. This dealership has lost my business and I can not, under any circumstances, recommend them! More

Great day on a rainy Saturday We certainly were not expecting to have a FANTASTIC experience at a car dealership, but BMW and Kevin sure changed our minds! We were super-impressed We certainly were not expecting to have a FANTASTIC experience at a car dealership, but BMW and Kevin sure changed our minds! We were super-impressed with how friendly and professional Kevin approached us, made us feel welcome and make the entire experience far more enjoyable than we anticipated. He has a depth of knowledge and personal experience with the car we selected and made our day a memorable event (including the great deal he got us on the car). We'll be back, Kevin! More

I was sold! I went in to look at a Mercedes, but came out with a bmw! The pep, performance, comfort...is so much better!! Kevin is great to work with! I went in to look at a Mercedes, but came out with a bmw! The pep, performance, comfort...is so much better!! Kevin is great to work with! More

Exceptional Customer Service Dear Mr. Duckett, I want to thank you for immediately reaching out to me via telephone upon reading my e-mail last week. Your ability to effective Dear Mr. Duckett, I want to thank you for immediately reaching out to me via telephone upon reading my e-mail last week. Your ability to effectively respond to the issue and provide the resolution quickly exceeded my expectations. My great appreciation for the exceptional customer service you extended to me, of which you demonstrated with ease and professionalism. You made sure all the “i’s” were dotted and “t’s” were crossed and held true to your word. Great service makes customers feel that you care about developing a long-term relationship that means more than just making a sale. I also want to commend Mr. Greg Maxiutin. With his assistance I was able to find exactly the car I wanted and I am very satisfied with my purchase of a 2016 BMW X3. Greg also ensured my car buying experience ran smoothly as he was attentive, knowledgeable and helpful throughout the whole process. I am pleased to recommend BMW of Sterling to anyone looking to purchase or lease his or her next car. When customers feel taken care of they are more inclined to buy from you again. Regards More