BMW of Sterling

Great waiting area I worked with Matt Weller on a recent service for my 2011 328i. Even thought I had several issued with the quality of work, Matt was extremely helpful I worked with Matt Weller on a recent service for my 2011 328i. Even thought I had several issued with the quality of work, Matt was extremely helpful. He kept me updated with the work progress and always offered alternative transportation. More importantly, I appreciated the fact that he was polite and helpful. I would highly recommend working with Matt. He will definitely go out of his way to make it easy for you. Dushyant Sharma More

Went in for an oil change and 28 Months ago, brought my 328xi in for an oil change at Sterling BMW and came out with a list of "need to be dones" costing about $4300. Majority wer 28 Months ago, brought my 328xi in for an oil change at Sterling BMW and came out with a list of "need to be dones" costing about $4300. Majority were urgent!!!!. Had my mechanic look it over said, no immediate needs. In Nov, 2015, dropped my BMW off at a PA. BMW dealership; asked for a review of work need for 70K miles. Only needed oil change, a cabin filter, and brakes. What can I say---don't trust Sterling More

Terrible I am a first time BMW buyer and long time enthusiast and this dealership totally tarnished the brand and image that BMW tries to promote. I was provi I am a first time BMW buyer and long time enthusiast and this dealership totally tarnished the brand and image that BMW tries to promote. I was provided misleading information about my vehicle after a direct inquiry about a known issue. Upon receipt of the vehicle after it was shipped directly to another BMW dealer I preferred, it was clearly not what was described or told to me. The only saving grace from my view is that I have family who work for BMW who represent all that BMW NA tries to promote. If it were not for this, I would never purchase another BMW again. My issues could have easily been remedied after my complaints but they refused to consider any alternative I suggested other than to say it was not their problem. More

Outstanding Buying Experience Kevin Soltwedel was great to work with. Best car purchase ever. No hardsell. Kevin explained everything completely. Ordered a 2016 BMW 428xi GC. No ga Kevin Soltwedel was great to work with. Best car purchase ever. No hardsell. Kevin explained everything completely. Ordered a 2016 BMW 428xi GC. No games with the pricing. Just wanted us to have what we wanted at a fair price. I recommend everyone to work with Kevin as I know he will take care of them. Very satisfied with my purchase and strongly recommend Kevin for his great customer service. More

sales and service I bought my first car from Passport BMW in 1984. Had dealt wth 5 dealerships in the area and feelt that BMW of Sterling is the best. I bought a new I bought my first car from Passport BMW in 1984. Had dealt wth 5 dealerships in the area and feelt that BMW of Sterling is the best. I bought a new X3 in 2005 from the dearlership and a new 328 in 2014. Extremely happy with sales and service. Never had trouble with any of my bimmers. Not all my maintenance and repairs are done by the dealership and I spent no more than $7k over the past 10. + years of ownership of the x3 and that include oil service, tires, brakes, everything...However, the scheduled maintenance and warranty services provided by BMW of Sterling has been excellent, nothing but praises. Work with service advisor Mark, Joe and Peter in the service deaprtment recently. I plan to get another new bimmer from then dealership. More

Unsatisfied Customer My experience with this dealer started off on the wrong foot when the first Sales Advisor neglected to follow up with me to keep me inform. I then de My experience with this dealer started off on the wrong foot when the first Sales Advisor neglected to follow up with me to keep me inform. I then decided to go to Passport BMW, but was later apologized to and invited back to this dealer with the assistance of a new Sales Advisor. Initially, I thought I was receiving great service until the week after of leased a 2015 750i. I started receiving e-mails and alerts stating that the car needed an oil change even though it only had 200 miles on it. I called the service department and spoke with a manager who said that I should ignore it even though the automated e-mail and calls kept coming. I sent an e-mail to my sales advisor that went unanswered in addition to a few other folks. Now I am receiving e-mails from BMWFS stating that they don't have record of my vehicle being registered even though hard plates were issued to me when I leased the vehicle on 09/22/2015. My sales advisor ended up admitting that the vehicle had been on the lot for a long period of time and they neglected to check the fluids prior to leasing it to me. Why didn't the service manager tell me this when I called? As a loyal BMW customer, I have learned that this is a dealership that only cares about the sale. They could care less about you after you have taken delivery and completed the customer satisfaction survey. My sales advisor made sure to ask me to give him all 10's on the survey. I have sent a complaint to BMW North America so that I can complete a new survey. More

satisfied customer experience. Great customer service from Kevin. Very friendly and detail oriented. Gave the most competitive pricing on the market for a 2012 E-350. Vehicle is in Great customer service from Kevin. Very friendly and detail oriented. Gave the most competitive pricing on the market for a 2012 E-350. Vehicle is in perfect shape! More

Best deal in DMV Kevin was great to work with. He made the process of buying a new car very easy for me, I got the best deal in the whole DMV area for my X5. I'm sendi Kevin was great to work with. He made the process of buying a new car very easy for me, I got the best deal in the whole DMV area for my X5. I'm sending all my friends to Kevin as I know he will take care of them. Very satisfied with my purchase and strongly recommend Kevin for his great customer service. More

Smooth experience - great folks!! I am strong believer in the impact of personal relationships. I was in the market for a vehicle and had my eye on a particular one. In fact, I saw the I am strong believer in the impact of personal relationships. I was in the market for a vehicle and had my eye on a particular one. In fact, I saw the same vehicle at another dealership for a good price but really didn't like the vibe I got from the sales guy. I did some more research and connected with BMW of Sterling where Kevin Soltwedel reached out to me. From the moment we connected, he was diligent and persistent but not in an uncomfortable way. When I got in, Kevin answered all my questions, had a great disposition, worked with me on the numbers. He explained all the features little details of the vehicle, the capabilities it had, the ones it was lacking. I felt very comfortable with him - great salesman, and a great guy! I worked with Heather Reese on the financing and she was fantastic. She was very friendly, gave great suggestions about financing options. By the time I was done, it was just me, Kevin, and Heather left in the whole building; oh, and the cleaning crew. You wouldn't have known. Heather didn't rush me through financing, Kevin stayed put and even helped me clear out my trade-in. This was most definitely a great car-buying experience. If I or anyone I know is in the market for a new vehicle, this will be my suggestion to them. More

Unprofessional service department and slick Finance Manager Be careful with Danielle Noble and Jim Gallas. Danielle is a Service Advisor with an attitude and Jim is a slick Finance Manager. Don't do business Be careful with Danielle Noble and Jim Gallas. Danielle is a Service Advisor with an attitude and Jim is a slick Finance Manager. Don't do business with them. More