BMW of Sterling

Standard of service and customer care going down I called in on Tuesday Feb 9th at 4 pm twice to fix an appointment to service my car.Left two messages to call me back, but surprisingly nobody called I called in on Tuesday Feb 9th at 4 pm twice to fix an appointment to service my car.Left two messages to call me back, but surprisingly nobody called me back. I then called on the 10th morning when I got a spot to service my car. The service personnel at the desk told me that he would try to get me a discount on what was to be done on my car. After repairs, when I went to get my bill, I was told that the ladies handling accounts refused to give me any discount. The charges were rather high for what was done to my car. I have had good experience in the past with other staff when I did repairs earlier. I guess there is a new management in place where importance is mainly to numbers and not relationships. I expected your service department to call me back when I left a voice mail. Then when I went for the service the next day after fixing the appointment, the experience was not good too with the pricing when I was told that the staff would do his best to give me discount. I request the management to please take a look at this. More

AWFUL DEALERSHIP!! This dealership is so dishonest I highly recommend you go somewhere else for your car buying needs. The sales team will lie and with hold important i This dealership is so dishonest I highly recommend you go somewhere else for your car buying needs. The sales team will lie and with hold important information just to get the sale. I have never felt so misled as I did with BMW of Sterling. No one ever calls back and no one ever knows whats going on and bounces you from person to person. BUYER BEWARE and buy at your own risk. WORST DEALERSHIP EVER!!!!!!!!!!!!!!!!!!!!!!!!! More

Do not buy a car here This dealer would not accept a deposit on an advertised 2013 Ford Fusion SE. Dealer sent me the paperwork to complete after not returning my calls. I This dealer would not accept a deposit on an advertised 2013 Ford Fusion SE. Dealer sent me the paperwork to complete after not returning my calls. I tried to confirm the fax number to fax signed documents back. I had to email them back instead. Dealer wanted proof of insurance and a photo of check texted to salesperson. I sent everything. Only after dealer received it, did they bother to say it got sold. This was the same morning I sent everything back. Dealer does not do business fairly. Better Business Bureau gave them a D-! I filed complaints with the Attorney General and the Better Business Bureau! Management sucks and does not communicate with the sales person. Rick Deleon seems like a decent guy, I am not sure why he would want to work here. More

Simple, no-hassle process I bought a used 2015 Toyota S Premium from BMW of Sterling. I worked with a dealer named Mr. Augie Borges. Augie was an absolute pleasure to work wi I bought a used 2015 Toyota S Premium from BMW of Sterling. I worked with a dealer named Mr. Augie Borges. Augie was an absolute pleasure to work with. Although we were apprehensive (as one normally is when visiting a dealership to buy a car), Augie did everything to put us at ease. He did everything in an upfront, professional manner. There was no nonsense involved. He did not try to sell us anything we did not need, did not try to push any financial products on us, and always treated us with the utmost respect. I couldn't believe this was happening, and kept expecting that a "bait-and-switch" or other car salesman play would happen. It never did. I would without hesitation recommend purchasing from BMW of Sterling and from Mr. Augie Borges. The next time we are looking for a car, we will definitely look through their inventory and prioritize car shopping with them before anywhere else. A very happy customer indeed, Karthik Kumar More

Nate Gibson is a true professional. I recently had my 328i serviced and Nate Gibson took care of everything. He ensured my car was serviced and returned when promised and he even had it I recently had my 328i serviced and Nate Gibson took care of everything. He ensured my car was serviced and returned when promised and he even had it cleaned. Most importantly, he was professional and courteous. Impressive! More

Great waiting area I worked with Matt Weller on a recent service for my 2011 328i. Even thought I had several issued with the quality of work, Matt was extremely helpful I worked with Matt Weller on a recent service for my 2011 328i. Even thought I had several issued with the quality of work, Matt was extremely helpful. He kept me updated with the work progress and always offered alternative transportation. More importantly, I appreciated the fact that he was polite and helpful. I would highly recommend working with Matt. He will definitely go out of his way to make it easy for you. Dushyant Sharma More

Went in for an oil change and 28 Months ago, brought my 328xi in for an oil change at Sterling BMW and came out with a list of "need to be dones" costing about $4300. Majority wer 28 Months ago, brought my 328xi in for an oil change at Sterling BMW and came out with a list of "need to be dones" costing about $4300. Majority were urgent!!!!. Had my mechanic look it over said, no immediate needs. In Nov, 2015, dropped my BMW off at a PA. BMW dealership; asked for a review of work need for 70K miles. Only needed oil change, a cabin filter, and brakes. What can I say---don't trust Sterling More

Terrible I am a first time BMW buyer and long time enthusiast and this dealership totally tarnished the brand and image that BMW tries to promote. I was provi I am a first time BMW buyer and long time enthusiast and this dealership totally tarnished the brand and image that BMW tries to promote. I was provided misleading information about my vehicle after a direct inquiry about a known issue. Upon receipt of the vehicle after it was shipped directly to another BMW dealer I preferred, it was clearly not what was described or told to me. The only saving grace from my view is that I have family who work for BMW who represent all that BMW NA tries to promote. If it were not for this, I would never purchase another BMW again. My issues could have easily been remedied after my complaints but they refused to consider any alternative I suggested other than to say it was not their problem. More

Outstanding Buying Experience Kevin Soltwedel was great to work with. Best car purchase ever. No hardsell. Kevin explained everything completely. Ordered a 2016 BMW 428xi GC. No ga Kevin Soltwedel was great to work with. Best car purchase ever. No hardsell. Kevin explained everything completely. Ordered a 2016 BMW 428xi GC. No games with the pricing. Just wanted us to have what we wanted at a fair price. I recommend everyone to work with Kevin as I know he will take care of them. Very satisfied with my purchase and strongly recommend Kevin for his great customer service. More

sales and service I bought my first car from Passport BMW in 1984. Had dealt wth 5 dealerships in the area and feelt that BMW of Sterling is the best. I bought a new I bought my first car from Passport BMW in 1984. Had dealt wth 5 dealerships in the area and feelt that BMW of Sterling is the best. I bought a new X3 in 2005 from the dearlership and a new 328 in 2014. Extremely happy with sales and service. Never had trouble with any of my bimmers. Not all my maintenance and repairs are done by the dealership and I spent no more than $7k over the past 10. + years of ownership of the x3 and that include oil service, tires, brakes, everything...However, the scheduled maintenance and warranty services provided by BMW of Sterling has been excellent, nothing but praises. Work with service advisor Mark, Joe and Peter in the service deaprtment recently. I plan to get another new bimmer from then dealership. More