BMW of Sterling

Perfect service I would like to thank the service department at BMW of Sterling and the Assistant Service Manager Nate Gibson for great service. He always takes great I would like to thank the service department at BMW of Sterling and the Assistant Service Manager Nate Gibson for great service. He always takes great care of my car, the service is done promptly and thoroughly, it doesn't matter if it's a scheduled service or an urgent one. He answers all my questions. He is professional and knowledgable. It's always a pleasure to visit the service department at BMW of Srerling. More

Fast and lovely people to work with. Came in at 10 with my car in Tow, literally they picked it up and started working on it and gave me a rental car and manage to squeeze in my husbands Came in at 10 with my car in Tow, literally they picked it up and started working on it and gave me a rental car and manage to squeeze in my husbands car, two cars in one day and done within 3 hours! More

Possible Future Customer Unfortunately due to the airbag recall issue affecting many of the older BMW models, I was not able to close a deal on a used X5, but through it all, Unfortunately due to the airbag recall issue affecting many of the older BMW models, I was not able to close a deal on a used X5, but through it all, Ralf Berthiez helped to patiently walk me through all of the steps it would have taken to purchase, including offering suggestions to possibly lease a new model, or look at a different model altogether. His in-depth knowledge of the BMW brand was not surprising, but was well appreciated. The dealership currently has a excellent selection of used X5's that they cannot move on....an unfortunate situation for buyers and sellers all around. Nevertheless, BMW of Sterling has earned my potential future business. More

Great support after warranty expired After searching the country for the model and options that I wanted, I bought my 2010 535i M-sport from a California BMW dealer in October 2014 with a After searching the country for the model and options that I wanted, I bought my 2010 535i M-sport from a California BMW dealer in October 2014 with a CPO warranty that expired in January 2016. The CPO warranty was critical as it covered several repairs during my ownership. All of this work, plus maintenance and warranty turbo replacement, was performed to a high standard by BMW of Sterling. Fast forward to March 21st 2016. I go in for an oil change on my first visit after the CPO expired and the Tech finds oil in the coolant expansion tank. Service Advisor Andrew Dukes took me into the service area where the Tech showed me the issue an answered some questions. I let Andrew know my concerns as these fluids flow through separate closed systems and the mixture could indicate major issues (eg: blown head gasket). I was also concerned that the issue was not uncovered during the last repairs under CPO, water pump and oil filter housing gasket. Andrew the took my concerns to Stefan Vrabel discussed with me and promised to get back to me as soon as possible. I was leaving on vacation the next day so I chose to park my car at home and wait to hear from Stefan. While I was out of town, Stefan worked with BMW of North America to get most of the repair cost covered as goodwill. He communicated via phone and email to keep me informed. When I returned, Stefan and Andrew worked with the Techs and Service Foreman, Jason Brown to get me back on the road same day. Jason even called to discuss my most detailed questions. I am very happy with the the way the BMW of Sterling Service Team stepped up and I will continue to use and recommend them. More

Unhappy Customer The same thing happened to me. BMW of Sterling used to be a great place. But now it's awful and the new service attendants really suck. I dealt wi The same thing happened to me. BMW of Sterling used to be a great place. But now it's awful and the new service attendants really suck. I dealt with someone by the name of Gabriel he was the worst of all he never have to wait on me again. The prices are expensive but that doesn't bother me long as the service is great. I was quoted one price and at the end it was 20.00 more and I refused to pay it. Then that Gabriel boy was very rude. I almost cursed him out but I let him pass on that. No I would not recommend to nobody. More

Standard of service and customer care going down I called in on Tuesday Feb 9th at 4 pm twice to fix an appointment to service my car.Left two messages to call me back, but surprisingly nobody called I called in on Tuesday Feb 9th at 4 pm twice to fix an appointment to service my car.Left two messages to call me back, but surprisingly nobody called me back. I then called on the 10th morning when I got a spot to service my car. The service personnel at the desk told me that he would try to get me a discount on what was to be done on my car. After repairs, when I went to get my bill, I was told that the ladies handling accounts refused to give me any discount. The charges were rather high for what was done to my car. I have had good experience in the past with other staff when I did repairs earlier. I guess there is a new management in place where importance is mainly to numbers and not relationships. I expected your service department to call me back when I left a voice mail. Then when I went for the service the next day after fixing the appointment, the experience was not good too with the pricing when I was told that the staff would do his best to give me discount. I request the management to please take a look at this. More

AWFUL DEALERSHIP!! This dealership is so dishonest I highly recommend you go somewhere else for your car buying needs. The sales team will lie and with hold important i This dealership is so dishonest I highly recommend you go somewhere else for your car buying needs. The sales team will lie and with hold important information just to get the sale. I have never felt so misled as I did with BMW of Sterling. No one ever calls back and no one ever knows whats going on and bounces you from person to person. BUYER BEWARE and buy at your own risk. WORST DEALERSHIP EVER!!!!!!!!!!!!!!!!!!!!!!!!! More

Do not buy a car here This dealer would not accept a deposit on an advertised 2013 Ford Fusion SE. Dealer sent me the paperwork to complete after not returning my calls. I This dealer would not accept a deposit on an advertised 2013 Ford Fusion SE. Dealer sent me the paperwork to complete after not returning my calls. I tried to confirm the fax number to fax signed documents back. I had to email them back instead. Dealer wanted proof of insurance and a photo of check texted to salesperson. I sent everything. Only after dealer received it, did they bother to say it got sold. This was the same morning I sent everything back. Dealer does not do business fairly. Better Business Bureau gave them a D-! I filed complaints with the Attorney General and the Better Business Bureau! Management sucks and does not communicate with the sales person. Rick Deleon seems like a decent guy, I am not sure why he would want to work here. More

Simple, no-hassle process I bought a used 2015 Toyota S Premium from BMW of Sterling. I worked with a dealer named Mr. Augie Borges. Augie was an absolute pleasure to work wi I bought a used 2015 Toyota S Premium from BMW of Sterling. I worked with a dealer named Mr. Augie Borges. Augie was an absolute pleasure to work with. Although we were apprehensive (as one normally is when visiting a dealership to buy a car), Augie did everything to put us at ease. He did everything in an upfront, professional manner. There was no nonsense involved. He did not try to sell us anything we did not need, did not try to push any financial products on us, and always treated us with the utmost respect. I couldn't believe this was happening, and kept expecting that a "bait-and-switch" or other car salesman play would happen. It never did. I would without hesitation recommend purchasing from BMW of Sterling and from Mr. Augie Borges. The next time we are looking for a car, we will definitely look through their inventory and prioritize car shopping with them before anywhere else. A very happy customer indeed, Karthik Kumar More

Nate Gibson is a true professional. I recently had my 328i serviced and Nate Gibson took care of everything. He ensured my car was serviced and returned when promised and he even had it I recently had my 328i serviced and Nate Gibson took care of everything. He ensured my car was serviced and returned when promised and he even had it cleaned. Most importantly, he was professional and courteous. Impressive! More