BMW of Sterling

Service Check Up BMW of Sterling provides the most professional and accurate service available on the market. The experience is always a pleasure. Nate Gibson is awe BMW of Sterling provides the most professional and accurate service available on the market. The experience is always a pleasure. Nate Gibson is awesome and goes the extra mile. More

Customer loyalty not taken seriously This review is written as a follow-on to a previous positive review I gave to the dealership. I returned to BMW Sterling after seeing a used MINI at This review is written as a follow-on to a previous positive review I gave to the dealership. I returned to BMW Sterling after seeing a used MINI at their sister showroom advertised for sale. Because of my past relationship with the BMW salesperson, I asked him to show me the MINI and take it for a test drive. Everything up to and including the day of delivery was fine...it was not until after the sale that I was truly disappointed. When I had notice a small piece missing from a part of trim on the car, I was told there was possibly "no good will" remaining to help address the issue, given the claim the dealership lost money on the deal. Who would say such a thing to a customer that had demonstrated loyalty by returning to the dealership??? At the very least, give a customer the benefit of the doubt and look at the issue BEFORE making such a statement. Ultimately, it was such a minor issue that I took care of myself, with no help from the dealership. This was a frankly disappointing end to an otherwise decent buying experience. To be clear, this is my review of the BMW-side of the Sterling dealership...I had no contact with any salesperson at MINI Sterling, and therefore I have no comments/issues about the sales/service team there. As for the car itself, the MINI Countryman is truly a fun and remarkable car. More

BMW of Sterling are true Pros A truly professional sales and finance team. Once I set foot in their building I knew they truly focused on guest experience, and I was not disappoin A truly professional sales and finance team. Once I set foot in their building I knew they truly focused on guest experience, and I was not disappointed. I'v already recommended them to several friends! More

Horrible Advisor Had horrible experience with him. I would never go here, if i do, not deal with him. I always had a dream of buying an BMW now i should think of Audi Had horrible experience with him. I would never go here, if i do, not deal with him. I always had a dream of buying an BMW now i should think of Audi or Mercedes. Anyway its my experience, may be different for others. More

5000 miles service Very good service on one warranty repair and one standard servive item. My service advisor Mr Kwon was very pleasant to work with . He is very pr Very good service on one warranty repair and one standard servive item. My service advisor Mr Kwon was very pleasant to work with . He is very professional and hope to work with him in the future. More

Perfect service I would like to thank the service department at BMW of Sterling and the Assistant Service Manager Nate Gibson for great service. He always takes great I would like to thank the service department at BMW of Sterling and the Assistant Service Manager Nate Gibson for great service. He always takes great care of my car, the service is done promptly and thoroughly, it doesn't matter if it's a scheduled service or an urgent one. He answers all my questions. He is professional and knowledgable. It's always a pleasure to visit the service department at BMW of Srerling. More

Fast and lovely people to work with. Came in at 10 with my car in Tow, literally they picked it up and started working on it and gave me a rental car and manage to squeeze in my husbands Came in at 10 with my car in Tow, literally they picked it up and started working on it and gave me a rental car and manage to squeeze in my husbands car, two cars in one day and done within 3 hours! More

Possible Future Customer Unfortunately due to the airbag recall issue affecting many of the older BMW models, I was not able to close a deal on a used X5, but through it all, Unfortunately due to the airbag recall issue affecting many of the older BMW models, I was not able to close a deal on a used X5, but through it all, Ralf Berthiez helped to patiently walk me through all of the steps it would have taken to purchase, including offering suggestions to possibly lease a new model, or look at a different model altogether. His in-depth knowledge of the BMW brand was not surprising, but was well appreciated. The dealership currently has a excellent selection of used X5's that they cannot move on....an unfortunate situation for buyers and sellers all around. Nevertheless, BMW of Sterling has earned my potential future business. More

Great support after warranty expired After searching the country for the model and options that I wanted, I bought my 2010 535i M-sport from a California BMW dealer in October 2014 with a After searching the country for the model and options that I wanted, I bought my 2010 535i M-sport from a California BMW dealer in October 2014 with a CPO warranty that expired in January 2016. The CPO warranty was critical as it covered several repairs during my ownership. All of this work, plus maintenance and warranty turbo replacement, was performed to a high standard by BMW of Sterling. Fast forward to March 21st 2016. I go in for an oil change on my first visit after the CPO expired and the Tech finds oil in the coolant expansion tank. Service Advisor Andrew Dukes took me into the service area where the Tech showed me the issue an answered some questions. I let Andrew know my concerns as these fluids flow through separate closed systems and the mixture could indicate major issues (eg: blown head gasket). I was also concerned that the issue was not uncovered during the last repairs under CPO, water pump and oil filter housing gasket. Andrew the took my concerns to Stefan Vrabel discussed with me and promised to get back to me as soon as possible. I was leaving on vacation the next day so I chose to park my car at home and wait to hear from Stefan. While I was out of town, Stefan worked with BMW of North America to get most of the repair cost covered as goodwill. He communicated via phone and email to keep me informed. When I returned, Stefan and Andrew worked with the Techs and Service Foreman, Jason Brown to get me back on the road same day. Jason even called to discuss my most detailed questions. I am very happy with the the way the BMW of Sterling Service Team stepped up and I will continue to use and recommend them. More

Unhappy Customer The same thing happened to me. BMW of Sterling used to be a great place. But now it's awful and the new service attendants really suck. I dealt wi The same thing happened to me. BMW of Sterling used to be a great place. But now it's awful and the new service attendants really suck. I dealt with someone by the name of Gabriel he was the worst of all he never have to wait on me again. The prices are expensive but that doesn't bother me long as the service is great. I was quoted one price and at the end it was 20.00 more and I refused to pay it. Then that Gabriel boy was very rude. I almost cursed him out but I let him pass on that. No I would not recommend to nobody. More