BMW of Sterling

Amazing Customer Sales Care Not sure how many still experience the anxiety of car buying/shopping as I have in the past, however this weekend I was definitely put at ease with a Not sure how many still experience the anxiety of car buying/shopping as I have in the past, however this weekend I was definitely put at ease with a VERY patient, professional and understanding sales assistant, Felix Bighem. Felix totally understood my process on purchasing anything major and was able to help me work thru my anxiety to buy a 2018 in one day. Anyone that knows me will agree that my norms and processes can take 4-5 days. When I texted my friends to say I got the vehicle, they could not believe it. I have already told my friends about you and the service I was given at Sterling BMW. Many thanks Felix. More

Outstanding Quality & Care at Service Center! I had been having an on-going issue with my 335I 02 sensor and it wouldn't pass emissions at my local shop. I called BMW Sterling and spoke to the ne I had been having an on-going issue with my 335I 02 sensor and it wouldn't pass emissions at my local shop. I called BMW Sterling and spoke to the new service manager Jessica Eller. Jessica is fantastic and listened to my problem attentively and was fast and efficient in getting my appointment set up and car fixed. She is professional, compassionate and had a great level of customer service in making sure I was completely taken care of.... I greatly appreciated this since I was frustrated about my on-going issue with the sensor. My service manager Andrew Dukes was equally as helpful in making sure I was taken care of and completely satisfied with their service. I highly recommend both Jessica & Andrew at the BMW Sterling service center, they set the bar very high in how they treat their customers... I will definitely be back if I need additional work. More

Don't be fooled by "loaner" car claim. When I purchased my vehicle I asked specifically about the availability of loaner cars and was told that they were absolutely available. All I needed When I purchased my vehicle I asked specifically about the availability of loaner cars and was told that they were absolutely available. All I needed to do is call in and prearrange prior to service. Fast forward to maintenance time, I call BMW Sterling service and explain that I'd like a loaner and that I'm flexible on the date. I am immediately told for services under 2 hours that loaners are unavailable. I show up at the service department and mention this to the service person who says, "Well, I don't sell the cars here." So, if your time and customer service is a major decision point for, don't look to BMW Sterling to uphold anything they say during the sale. For customer service and a service department run right, check out the Penske dealers in Chantilly. I know I'll be back there in 2 years. :) More

Simply the best After seeing some of these reviews, I feel compelled to step up and relate my experience with Kamal of BMW Sterling. I know him well as he is the reas After seeing some of these reviews, I feel compelled to step up and relate my experience with Kamal of BMW Sterling. I know him well as he is the reason I have been going to Sterling BMW for seven years now. After getting tired of the constant maintenance for my Mercedes-Benz, I went and bought my first of 2 7 series back in 2011 from Kamal. Kamal has taken the hassle out of every transaction (we have gotten 6 BMWs from him so far and shall continue to do so) and even answers my texts on his days off. His dedication to his clients is unparalled, and he represents the platinum standard for how BMW should treat every client. He is honest and the consummate professional who is also very kind: he totally charmed my toddler son when we bought our first X5 in 2012 by giving him a matching ride-on BMW of his own, and my little one still enjoys his toy car. Over the years Kamal has earned the complete trust and loyalty of myself and my family and has helped us to get new BMWs wherever we happen to be in the USA. I would never buy or lease from anyone else. More

TERRIBLE If I could leave zero stars I would. I have bought 3 BMWs from this dealership and was going to purchase a M3 from here. We bought a 335 and a 435 in If I could leave zero stars I would. I have bought 3 BMWs from this dealership and was going to purchase a M3 from here. We bought a 335 and a 435 in August 2014 a month after buying these cars I noticed the 335 was making a weird ticking noise whenever I would accelerate. So I took it in for service after a few days of them keeping the vehicle they said they had fixed it so I picked my car up and noticed after driving 45 minutes home it was still making the noise. I have brought my car back to this dealership so many times and the TERRIBLE service department could never figure out what the noise was. So I have put up with this noise for 3 years cause they could never figure out what the noise was and never really tried to figure it out. So today was the day my lease ended so we went in to either purchase another BMW (M3) or to buy this one (if they agreed to fix it). Our sales person (Kamal) who we've bought our two previous cars from was EXTREMELY rude today. He told us "you probably couldn't even buy one if you wanted" in front of a showroom full of people imagine how embarrassing that was. Then became very defensive when we called him out on his BS even going to the point of saying "I know where you live." Now I feel completely uncomfortable after being threatened while I'm here with my 4 year old. So then the Sales Manager I believe his name was Sean (short little tiny guy) got involved who was just as rude and not helpful what so ever and had a smirk on his face the whole time. He said he would take care of the situation but I guarantee he won't do anything about it. Obviously this dealership doesn't care about their customers. Letting their sales people threaten customers. Seriously what kind of dealership allows that from their staff. I would stay far away from this dealership if you are looking to purchase a BMW or service yours!! I'm absolutely DISGUSTED with this dealership. More

Excellent Customer Service around I've been experiencing issues with my BMW loosing power for almost 2 months. I ended up having to replace a CL module, but the issue continued. I work I've been experiencing issues with my BMW loosing power for almost 2 months. I ended up having to replace a CL module, but the issue continued. I worked with Steven Dukes and Jason Brown were phenomenal from beginning to end. They kept me in the loop of each test being ran on my car and gave me a break where they could because of how distraught I was. I would recommend BMW of Sterling to any BMW owner looking for quality customer service and knowledgeable staff would go the extra mile to ensure your satisfaction. More

Best Purchase Experience Ever! I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for this p I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for this purchase and Hash Abbasi the Finance Manager. Since the beginning, Matt immediately welcomed me and showed me with great passion the available models based on what I told him I was interested on. His patience to explain the features of the cars, his passion while talking about the models and about BMW made me conclude right away BMW was exactly what I had been looking for. After he explained every single feature of the car I was interested on, I explained I had to wait a few weeks to purchase the car because I needed to renew my driver's license. That was not a problem, he waited until I got that done. Amazingly Matt kept calling and emailing me to check on the status of my driver's license renewal and gave me tips and tricks on where to do the renewal faster. Isn't that cool? I had never seen a Sales Advisor giving this extra mile to support a customer! I felt supported and valued since the time I entered that door till the end of the purchase. When the time to do the purchase came he had everything ready for me to take the car home. The paperwork I had to do was processed very quickly and smoothly while sharing free coffee at BMW of Sterling. Another thing that really surprised me and I really liked was the fact that the Finance Manager Hash Abbasi was fully omitted to help me with the finance process, he took the initiative to find the best bank for me at the best interest rate, what a great customer service. He literally said: "I promise I am going to make it happen" and he did. When it was time to jump on my new car and take it home, Matt took the time to explain all features, congratulated me, helped me take a few photos for Facebook and gave me a handshake and a hug. Couldn't have asked for better than this, simply amazing experience. I have no words to describe how amazing this experience was. When I compare it with what I faced weeks before at Mercedes Benz it's a world of a difference. I totally recommend BMW but especially BMW of Sterling to anyone looking for great customer service! More

Great Buying Experience - enthusiasm for my business I had a wonderful buying experience at BMW of Sterling. Sal was fast, efficient, and informative throughout the buying process. I was impressed with I had a wonderful buying experience at BMW of Sterling. Sal was fast, efficient, and informative throughout the buying process. I was impressed with how quickly he processed my deal, while at the same time filling me with knowledge about my dream & Mid-Life-Crisis Car. Ha! In 3 years I'll be back for another car and I will ask for Sal. Similarly, their management team was enthusiastic for my business and helped make my deal happen. Richard - Fairfax More