BMW of Sterling

Flawless Experience Last weekend I purchased a certified 2013 535i. Purchase process was very smooth, quick, and - most important - free of pressure. Sales rep Usman Khat Last weekend I purchased a certified 2013 535i. Purchase process was very smooth, quick, and - most important - free of pressure. Sales rep Usman Khattak answered all the questions and provided me with some options to consider. During the first visit to this dealer I drove several vehicles that allowed me to narrow down to two specific models. On a second day I came with my wife, she tested both vehicles as well and 15 minutes later we’ve decided to make a purchase. I also financed this vehicle through BMW. It took about 45 minutes to process all the paperwork. BMW Financial services provided the best interest rate in comparison to Bank of America and Wells Fargo. Just like BMW is the Ultimate Driving Machine, Usman Khattak provided me and my family with an ultimate customer service. More

Best car buying experience I've ever been a part of. A+! Let me start by saying, we bought a used 2013 Ford Edge for $15K, not a BMW or Rolls Royce. I had no idea we were going to such a high end BMW dealer Let me start by saying, we bought a used 2013 Ford Edge for $15K, not a BMW or Rolls Royce. I had no idea we were going to such a high end BMW dealer. This place was modern, clean and a very intimidating at first. A family from the sticks of WV.......we felt like fish out of water when we first got there, but every staff member was very professional and polite. They treated us exactly the same as the people buying $75K vehicles. They treated our kids great too. Sal Ufyani was an absolute pleasure to work with. He used facetime on his cell phone to show me the entire car before making the 2 hour trip to Sterling, VA. He was very honest, polite and professional. He helped us get exactly what we needed for our trade and also had the Edge cleaned inside and out before we got there. Josh Jones handled the financing and was great to work with. He also treated us very well and made us feel comfortable. More

Distasteful Customer Service BMW of Sterling has been serving my car since 2012; however, 10/3/16 was the last time I will EVER give them business. I took my car in for a priorit BMW of Sterling has been serving my car since 2012; however, 10/3/16 was the last time I will EVER give them business. I took my car in for a priority service informing the rep that I was traveling from Woodbridge VA and will require a loaner car at drop off. I scheduled this service on 10/1/16, with the rep guaranteeing a loaner car. However, when I arrive at the facility to drop my car off I was informed by Andrew (service advisor) that a BMW loaner was not available, but enterprise car rental was my other option. I wasn't opposed to driving a rental car from enterprise, as I have done before, but the options made to me were between a pick up truck and mini van. My car is a 335i which is small in size for a reason. I've been such a loyal customer to this service center and being that I drove 45 minutes to include traffic and tolls I truly felt that Andrew could have accommodated my needs better. Not to mention I called the morning of my appointment to informed them that I was running late due to traffic, in which they could have informed me of the matter at hand during that time. I felt that my time and loyalty to BMW of Sterling was not valued. Very distasteful experience!!!!! More

Poor Service and Accountability I had over 25K dollars worth of warranty work performed at Sterling BMW. My service advisor was Stefan Vrabel, now in management. (Transmission replac I had over 25K dollars worth of warranty work performed at Sterling BMW. My service advisor was Stefan Vrabel, now in management. (Transmission replaced/ seat motor/tires/ battery/ valve cover gaskets,etc. I went to Hilton Head, SC for vacation in 07/2016. BMW Hilton Head tells me my battery is defective, at two years old. I miss two days of vacation and over 600.00 dollars for a battery replacement and programming. BMW Hilton Head, SC tells me the battery was not programmed properly and shortened the life of the battery. I contact Sterling, VA. BMW, where the battery was replaced. They tell me that Hilton Head shouldn't be trashing their dealership, Hilton Head over charged and they can't help me. I contact BMW North America and I am told they can't help because all the BMW dealerships are independently owned. They suggested I call Sterling BMW and keep calling. They don't return my calls. great customer service, I am a firm beliver "what goes around, comes around." Buyer beware after the sale and warranty expires. I wonder if the all the repairs were performed because I was under warranty. When under warranty, the charges go to BMW North Amerca. More

Great experience Originally received a quote for a 320i xDrive at a different DC area BMW center and decided I would see if Sterling BMW could match it as it is much c Originally received a quote for a 320i xDrive at a different DC area BMW center and decided I would see if Sterling BMW could match it as it is much closer to my home. Well not only did they match it, they upgraded the vehicle to a 328i xDrive for only $3 more a month and it even had more options. Sal Ufyani was extremely receptive and made sure I was getting the best deal, as my location/temporary housing situation is very complicated. I haven't owned a BMW since 2005, and this reminds me why I shouldn't have left. Overall, very pleased with my experience with Sterling BMW. More

Horrible Dealership My husband and I walked on Saturday to test drive a car and regretted every single minute of it. We came in at about 2:00PM and waited 10 minutes just My husband and I walked on Saturday to test drive a car and regretted every single minute of it. We came in at about 2:00PM and waited 10 minutes just to be greeted by a disgruntled employee named Sal Ufyani. He made us feel absolutely unworthy and undeserving to be setting foot in this showroom. He greeted us with sheer reluctance while my husband patiently explained to him the car that we wanted to test drive and told him about the trim of preference. To this, he sarcastically replied - "What do you mean by trim" REALLY? Is this a guy working for one of the premier car showrooms? He is clearly not familiar with industry terms. What a shame! After this, he cat-walked three times from one end of the showroom to another in an unsuccessful attempt to find a sales-rep for us. All this while when the showroom hardly had any customers. He made it seem that he is working "hard" for us. Whereas in fact, all he did was strutted his stuff. All this while, we were made to just stand at the reception going through the agonizing experience of watching him strut. No one asked us to sit. No one asked us if we wanted any water (it was a hot scorching day). We decided to go and take a seat at one of the tables. This happened to be a sales rep, Felix's desk. We explained to him what we wanted and while interrupting us, he asked Sal if he was free to help to which Sal replied, "No, I am helping a customer" clearly he wasn't. He was too busy doing nothing at all. We sat at Felix's desk, feeling totally unwelcomed and unwanted. He showed us some cars that "he will try to locate in his showroom" and walked away never to return within the 15 mins that we were there. We walked away. BMW lost a customer for life. A company that does not hire the right staff to treat customers well..does NOT deserve my business. P.S: We had a totally contrasting experience at Audi, Chantilly - the guys know what they are doing and know how to treat their customers. Luxury in its truest sense. More

Untrustworthy Bought a E60 5 series with most of its service history from Sterling BMW. Previous owner had replaced valve cover gaskets 3 months prior to purchase. Bought a E60 5 series with most of its service history from Sterling BMW. Previous owner had replaced valve cover gaskets 3 months prior to purchase. After driving it for several months I noticed leaking oil. Took it to private shop that informed me the valve cover gaskets were leaking. Took it back to S BMW since it was still under repair warranty. Their diagnosis was $370 and that the valve cover gasket were not leaking but the upper timing chain covers were ($3500 for repair). Took it back to another shop for R/R of both timing chain covers and valve covers for less than cost quoted by Sterling BMW. More

Unfriendly, Shady used car Make sure you everything in writing before going to this dealer. I drove 4 hours from Pittsburgh only to find a shady, unfriendly dealership. When I Make sure you everything in writing before going to this dealer. I drove 4 hours from Pittsburgh only to find a shady, unfriendly dealership. When I arrived, there was no one at the front desk and no one asked if I needed help. I interrupted a Sales Rep, and I was informed my salesman was with a customer and I would have to wait. I tracked my salesman down. The salesman was shuffling between me and another customer the entire deal. I then went to the "Café". A girl was reading a book and there was no food laid out; No hot dogs and everything looked bare. I purchased the only old breakfast sandwich available. I went outside and looked at the S5. It had 3 new tires and 1 bald tire with different tread (Front passenger). There are dents and door dings all over the Audi. When I told the salesman, he said "your dealing with a used car". Did they ever hear of dent wizard? The 3.0T badges are missing on the fenders and I saw a lot of paint work. I expected a BMW/Rolls Royce Dealer to have a pristine used car available. I then met George @Finance. George had a no care attitude with an unfriendly personality. He said "we're way off" and never came down on the price listed for the Audi. He did give me a little more for my trade. We were almost $100 off a month compared to the emails and verbal discussions with my salesman. I wasted time and money coming to this unprofessional dealership with shady used cars. More

Buying a Beemer Buying a car at Sterling was easy. Sales force was friendly and knowledgeable. Finance was helpful and easy to deal with. I will recommend this deale Buying a car at Sterling was easy. Sales force was friendly and knowledgeable. Finance was helpful and easy to deal with. I will recommend this dealer to anyone considering a BMW. More

Service Check Up BMW of Sterling provides the most professional and accurate service available on the market. The experience is always a pleasure. Nate Gibson is awe BMW of Sterling provides the most professional and accurate service available on the market. The experience is always a pleasure. Nate Gibson is awesome and goes the extra mile. More