BMW of Sterling

Excellent Customer Service around I've been experiencing issues with my BMW loosing power for almost 2 months. I ended up having to replace a CL module, but the issue continued. I work I've been experiencing issues with my BMW loosing power for almost 2 months. I ended up having to replace a CL module, but the issue continued. I worked with Steven Dukes and Jason Brown were phenomenal from beginning to end. They kept me in the loop of each test being ran on my car and gave me a break where they could because of how distraught I was. I would recommend BMW of Sterling to any BMW owner looking for quality customer service and knowledgeable staff would go the extra mile to ensure your satisfaction. More

Best Purchase Experience Ever! I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for this p I cannot emphasize enough how fortunate I was to have found BMW of Sterling, but especially to have found Matthew Tillman, my Sales Advisor for this purchase and Hash Abbasi the Finance Manager. Since the beginning, Matt immediately welcomed me and showed me with great passion the available models based on what I told him I was interested on. His patience to explain the features of the cars, his passion while talking about the models and about BMW made me conclude right away BMW was exactly what I had been looking for. After he explained every single feature of the car I was interested on, I explained I had to wait a few weeks to purchase the car because I needed to renew my driver's license. That was not a problem, he waited until I got that done. Amazingly Matt kept calling and emailing me to check on the status of my driver's license renewal and gave me tips and tricks on where to do the renewal faster. Isn't that cool? I had never seen a Sales Advisor giving this extra mile to support a customer! I felt supported and valued since the time I entered that door till the end of the purchase. When the time to do the purchase came he had everything ready for me to take the car home. The paperwork I had to do was processed very quickly and smoothly while sharing free coffee at BMW of Sterling. Another thing that really surprised me and I really liked was the fact that the Finance Manager Hash Abbasi was fully omitted to help me with the finance process, he took the initiative to find the best bank for me at the best interest rate, what a great customer service. He literally said: "I promise I am going to make it happen" and he did. When it was time to jump on my new car and take it home, Matt took the time to explain all features, congratulated me, helped me take a few photos for Facebook and gave me a handshake and a hug. Couldn't have asked for better than this, simply amazing experience. I have no words to describe how amazing this experience was. When I compare it with what I faced weeks before at Mercedes Benz it's a world of a difference. I totally recommend BMW but especially BMW of Sterling to anyone looking for great customer service! More

Great Buying Experience - enthusiasm for my business I had a wonderful buying experience at BMW of Sterling. Sal was fast, efficient, and informative throughout the buying process. I was impressed with I had a wonderful buying experience at BMW of Sterling. Sal was fast, efficient, and informative throughout the buying process. I was impressed with how quickly he processed my deal, while at the same time filling me with knowledge about my dream & Mid-Life-Crisis Car. Ha! In 3 years I'll be back for another car and I will ask for Sal. Similarly, their management team was enthusiastic for my business and helped make my deal happen. Richard - Fairfax More

Excellent service and value buying a new X5 My wife and I have been shopping for an SUV for more than a year, giving us a chance to try out many of Mercedes, BMW and Audi dealers in the Northern My wife and I have been shopping for an SUV for more than a year, giving us a chance to try out many of Mercedes, BMW and Audi dealers in the Northern VA area. Sal Ufyani at BMW of Sterling made buying an enjoyable experience. Sal was the first salesman that listened to what we wanted and tried to get it at the price we wanted. He didn't try and upsell us on a more expensive car by justifying features we didn't need, nor did he try and talk us out of features to sell us a cheaper or used car with a better margin for the dealer. He found the exact car we wanted and worked with us to get the price we wanted. He provided truly exceptional service. This makes him unique among the sea of pushy luxury cars salesmen. I would recommend him without hesitation to anyone looking to buy a BMW. BMW of Sterling offers a unique combination of service and value. More

Flawless Experience Last weekend I purchased a certified 2013 535i. Purchase process was very smooth, quick, and - most important - free of pressure. Sales rep Usman Khat Last weekend I purchased a certified 2013 535i. Purchase process was very smooth, quick, and - most important - free of pressure. Sales rep Usman Khattak answered all the questions and provided me with some options to consider. During the first visit to this dealer I drove several vehicles that allowed me to narrow down to two specific models. On a second day I came with my wife, she tested both vehicles as well and 15 minutes later we’ve decided to make a purchase. I also financed this vehicle through BMW. It took about 45 minutes to process all the paperwork. BMW Financial services provided the best interest rate in comparison to Bank of America and Wells Fargo. Just like BMW is the Ultimate Driving Machine, Usman Khattak provided me and my family with an ultimate customer service. More

Best car buying experience I've ever been a part of. A+! Let me start by saying, we bought a used 2013 Ford Edge for $15K, not a BMW or Rolls Royce. I had no idea we were going to such a high end BMW dealer Let me start by saying, we bought a used 2013 Ford Edge for $15K, not a BMW or Rolls Royce. I had no idea we were going to such a high end BMW dealer. This place was modern, clean and a very intimidating at first. A family from the sticks of WV.......we felt like fish out of water when we first got there, but every staff member was very professional and polite. They treated us exactly the same as the people buying $75K vehicles. They treated our kids great too. Sal Ufyani was an absolute pleasure to work with. He used facetime on his cell phone to show me the entire car before making the 2 hour trip to Sterling, VA. He was very honest, polite and professional. He helped us get exactly what we needed for our trade and also had the Edge cleaned inside and out before we got there. Josh Jones handled the financing and was great to work with. He also treated us very well and made us feel comfortable. More

Distasteful Customer Service BMW of Sterling has been serving my car since 2012; however, 10/3/16 was the last time I will EVER give them business. I took my car in for a priorit BMW of Sterling has been serving my car since 2012; however, 10/3/16 was the last time I will EVER give them business. I took my car in for a priority service informing the rep that I was traveling from Woodbridge VA and will require a loaner car at drop off. I scheduled this service on 10/1/16, with the rep guaranteeing a loaner car. However, when I arrive at the facility to drop my car off I was informed by Andrew (service advisor) that a BMW loaner was not available, but enterprise car rental was my other option. I wasn't opposed to driving a rental car from enterprise, as I have done before, but the options made to me were between a pick up truck and mini van. My car is a 335i which is small in size for a reason. I've been such a loyal customer to this service center and being that I drove 45 minutes to include traffic and tolls I truly felt that Andrew could have accommodated my needs better. Not to mention I called the morning of my appointment to informed them that I was running late due to traffic, in which they could have informed me of the matter at hand during that time. I felt that my time and loyalty to BMW of Sterling was not valued. Very distasteful experience!!!!! More

Poor Service and Accountability I had over 25K dollars worth of warranty work performed at Sterling BMW. My service advisor was Stefan Vrabel, now in management. (Transmission replac I had over 25K dollars worth of warranty work performed at Sterling BMW. My service advisor was Stefan Vrabel, now in management. (Transmission replaced/ seat motor/tires/ battery/ valve cover gaskets,etc. I went to Hilton Head, SC for vacation in 07/2016. BMW Hilton Head tells me my battery is defective, at two years old. I miss two days of vacation and over 600.00 dollars for a battery replacement and programming. BMW Hilton Head, SC tells me the battery was not programmed properly and shortened the life of the battery. I contact Sterling, VA. BMW, where the battery was replaced. They tell me that Hilton Head shouldn't be trashing their dealership, Hilton Head over charged and they can't help me. I contact BMW North America and I am told they can't help because all the BMW dealerships are independently owned. They suggested I call Sterling BMW and keep calling. They don't return my calls. great customer service, I am a firm beliver "what goes around, comes around." Buyer beware after the sale and warranty expires. I wonder if the all the repairs were performed because I was under warranty. When under warranty, the charges go to BMW North Amerca. More