BMW of Sterling

Exceptional service advisor Robin Jones at BMW of Sterling has provided me exceptional service over the past 12 months. As a former dealer principal I truly understand the value Robin Jones at BMW of Sterling has provided me exceptional service over the past 12 months. As a former dealer principal I truly understand the value of customer satisfaction and the impact that it has on future buying decisions. To that extent my next purchase will be from BMW of Sterling, in large part based on the responsiveness that she and the dealership has demonstrated to me. More

Best BMW Dealership in the DC Area! BMW of Sterling is the only BMW dealership in the DC area that I will deal with. The sales and service staff are always polite. professional, and know BMW of Sterling is the only BMW dealership in the DC area that I will deal with. The sales and service staff are always polite. professional, and knowledgeable. The facilities at the dealership are also the best in the area. I have never had an issue at Sterling, unlike the other dealerships in the area. Sterling is #1. More

Love my I3 I am on my second BMW I3 lease from BMW of Sterling and it is the best car I have ever had. The sales and service department are the best in the biz! I am on my second BMW I3 lease from BMW of Sterling and it is the best car I have ever had. The sales and service department are the best in the biz! More

Thieves Thanks to Carlos Martell (service advisor) I will never go back to this dealer. As soon as I arrived he was on the upsell. Before asking about what wa Thanks to Carlos Martell (service advisor) I will never go back to this dealer. As soon as I arrived he was on the upsell. Before asking about what was wrong he tried to sell me a extended warranty. No thanks. Then when he called with estimate he tried to sell me tires ( even though I had just pasted Virginia safety inspection less than days ago). Then gave me estimate I asked about the price of parts. He quoted $178 per injector ( he didn’t realize anyone could look up the part on their website and buy them for $85 per injector. When I picked the car up thanks to Robin who reduced the price to $85, Carlos was sitting right in front of me when I showed the print out of price from their website. As I starred at him to see if any apology or lie or excuse was coming. Of course crickets friends m him. Then at one point a gentleman in suit and tie asked if I was helped I told him I had been stolen from already by being overcharged for parts. He listened didn’t seem surprised and promptly walked away. Then a second gentleman wearing a plaid jacket bow tie and straw hat ask if I was help I said same as above and he promptly walked away I guess they felt business as usual. More

Excellent experience I bought my first BMW. I went to couple of dealerships but found BMW of Sterling the best. I would say this Dealership is for good cars and customer s I bought my first BMW. I went to couple of dealerships but found BMW of Sterling the best. I would say this Dealership is for good cars and customer service. More

Worse Dealer Ever, Stay away I left my car at the BMW of Sterling's service to get a better service. Even though I paid 5 times more than I would pay at a regular mechanic, I rece I left my car at the BMW of Sterling's service to get a better service. Even though I paid 5 times more than I would pay at a regular mechanic, I received the worst service ever. They hit my car while it was there and they tried hiding it. After I found out that they hit my car, they acted like nothing has happened. I went there 4 times to resolve this issue, and everybody were so rude to me, including the managers. And lastly, they tried repairing something, but it was worse than it was before when I went there to pick it up. More

Good buying experience I purchased a CPO BMW in August 2017 and had a very good experience w/ Danny Saboor @ BMW of Sterling. Danny was responsive to my questions, professio I purchased a CPO BMW in August 2017 and had a very good experience w/ Danny Saboor @ BMW of Sterling. Danny was responsive to my questions, professional, courteous, and easy to work with. I'm very busy and he was respectful of my time and worked to make sure he was available when it was convenient for me. I've reached out to him a few times since purchasing the car and he has continued to show the same traits after the sale. Could I have haggled and walked out to try and knock a little more off the price? Probably. But at the end of the day, we made a good deal for all involved. I got a good price on the specific car I wanted, they worked with me on the trade-in, and everyone was happy. I work downtown and really don't have time to play games going back and forth etc. Danny was a good partner in the car buying process and I plan to visit him again next year when we purchase my wife's next car. More

Outstanding service I was so impressed with the service department. Frank Khalife was my Service Advisor. He was incredibly helpful every step of the way. He listened I was so impressed with the service department. Frank Khalife was my Service Advisor. He was incredibly helpful every step of the way. He listened to my problems, described what would be done, and did not try to sell me unnecessary items or service. He was very knowledgeable about my M3 and enjoyable to talk with. I will definitely be bringing my car back here to be serviced and will look forward to dealing with Frank again! More

Worst Dealership I have ever been to They don’t care about the customer at all. You’d rather not buy a car than buy one from here. Rude from the get go pretending as if you cannot afford They don’t care about the customer at all. You’d rather not buy a car than buy one from here. Rude from the get go pretending as if you cannot afford their car at all. Once you buy the car from them, that’s it, no help or support what so ever, even with problems they have caused. More