BMW of Sterling

Great service! It was my first time at this dealership and the service was great. Robert Harrell was my service advisor. He did a very good job of ensuring that my c It was my first time at this dealership and the service was great. Robert Harrell was my service advisor. He did a very good job of ensuring that my car was serviced in a timely and efficient manner. He escorted me to the bay where my care was being serviced so that the technician could show me directly what he had found. Not all service centers do this so it's a plus to see who is working on your car. It is very important to me to establish a relationship with the folks working on my car. Repairs aren't cheap so knowing that I'm receiving excellent service is paramount to me. I will highly recommend BMW of Sterling and Robert Harrell. More

Great Service Center I've always had good Service at BMW of Sterling, but I recently worked with Service Advisor, Robin Jones and she was excellent. What made Robin sta I've always had good Service at BMW of Sterling, but I recently worked with Service Advisor, Robin Jones and she was excellent. What made Robin stand apart from other Advisors was she didn't just focus on just the reason for my service that day, but what my future service schedule may look like. Some suggestions the Technician suggested while I was there she said could wait till the larger servicing was required which saved me time on that day's visit and I very much appreciated that. She also gave me ideas to think about that could save money in future services when the Warranty would run out. It was nice to have time and not feel pressured to make a decision right then and to know what my options were. I will be asking for Robin for my future service appointments. More

Over the top sales experience! Matt Tillman is hands down the best sales I have ever worked with. Not only was Matt knowledgeable on all the BMW models but he was also patient and e Matt Tillman is hands down the best sales I have ever worked with. Not only was Matt knowledgeable on all the BMW models but he was also patient and easygoing throughout the entire process. The best part of the entire experience was that since the 2019 X5 purchase was a surprise gift for my mom, after finding me the perfect spec, Matt took it all a step further and went above and beyond in helping me finalize the purchase (paperwork and all) beforehand as well as organized a spectacular delivery that took my mom by complete surprise. All in all, my experience with Matt was both professional and very fun; I will 100% be reaching out to Matt for any and all of my future BMW purchases/needs and whole heatedly recommend that you do as well! More

Great buying experience I recently purchased a 2019 BMW X3 from Danny Saboor @ BMW of Sterling. It’s the second vehicle I've bought from him in the past 15 months and I highl I recently purchased a 2019 BMW X3 from Danny Saboor @ BMW of Sterling. It’s the second vehicle I've bought from him in the past 15 months and I highly recommend him. Danny provides great customer service and goes above and beyond in trying to deliver for his clients, both before and after the sale. In November, I unexpectedly needed to replace one of our vehicles. I reached out to Danny and told him exactly what I wanted. Unfortunately, the car I was looking for with the right color choices, premium & tech features, and safety packages wasn’t available locally. He suggested a great solution, we ended up placing an order for the exact vehicle we wanted. I was especially thrilled when it arrived at the dealership before Christmas. Finally, I was also very happy with Danny’s willingness to work with me on the price. I’m sure I could have haggled, walked out, and played several dealerships against one another but I really don’t have time for that. I knew what I wanted to pay and am certain we reached a fair deal for both parties. At the end of the day. I was very happy with the way the purchase process unfolded and will certainly go back to see Danny when it’s time for our next car. More

An excellent experience! The process of purchasing a vehicle was very efficient. The sales adviser and everyone else at BMW of sterling were great professionals and friendly a The process of purchasing a vehicle was very efficient. The sales adviser and everyone else at BMW of sterling were great professionals and friendly and helpful. More

Applause for terrific service!! I am submitting this review to help introduce others to one of the most exceptional service professionals that I have ever worked with at Sterling BMW I am submitting this review to help introduce others to one of the most exceptional service professionals that I have ever worked with at Sterling BMW. I have a 3 car history with Sterling spanning over a decade which speaks towards the familiarity with the service and sales teams. Hands down Robin Jones has been "the exception" for any unsatisfied work. Ms Jones consistently steps up to ensure the BMW experience is always first rate. Her knowledge of the process and passion for professionalism is the reason we seek Robin for any interaction with the service team. Thank you Robin for continuing to advance the concept we originally bought into on our first BMW....its more than just being about the automobile buts its the entire BMW culture. Applause to Robin Jones! More

Great experience. Thank you BMW of sterling for the help and the team work! I am very satisfied with the service provided. I would definitely come back. Thank you BMW of sterling for the help and the team work! I am very satisfied with the service provided. I would definitely come back. More

Amazing Service Department! If you ever need service on your BMW make sure to see Sean Spicher! He was so helpful when I had my car in for an issue and made me feel comfortable d If you ever need service on your BMW make sure to see Sean Spicher! He was so helpful when I had my car in for an issue and made me feel comfortable during the entire process of getting it fixed! Thank you so mich Sean for your amazing help! I will be back! More

Very satisfied! On December 18 , I brought my X1 for repair . Previously , I got an appointment suitable for my schedule. Eric Brown took care of me when I arrive On December 18 , I brought my X1 for repair . Previously , I got an appointment suitable for my schedule. Eric Brown took care of me when I arrived . I was registered and given a loaner within minutes. He even went back to the Service Department as I forgotten my remote control in the car . When the job was completed , Eric called and my car was waiting for me . All I had to do is switch cars. All went smoothly and swiftly ! Very good dealership ! More

Beaver Ho is Outstanding!! I had the unfortunate experience of engine failure in my 2013 BMW X3. I called BMW and was put through to Beaver Ho as the BMW "triage" person recomme I had the unfortunate experience of engine failure in my 2013 BMW X3. I called BMW and was put through to Beaver Ho as the BMW "triage" person recommended him as very knowledgable. From the get go Mr. Ho was helpful, honest and extremely attentive. I live over an hour away and he made sure I was in the loupe regarding the progress of my SUV and always responded in a timely manner to me and my husbands texts and emails. Beaver Ho is a true customer advocate and a true professional. BMW has a true asset in this gentleman and I highly recommend him as a service advisor. More